[Resolved] Mail Wont Launch

RJ17 · 07:20 PM

I am having an issue with mail.app on ML. The first launch worked fine but the app hung on finding conversations. Now when I launch the app it will just hang until I force quit. Any ideas?

RJ17 · Jul 27, 2012, 05:42 PM

When I launch mail it immediately uses 100% of the CPU and will stop responding in less than 5 seconds.

chrisherbert · Jul 27, 2012, 05:50 PM

You might try just letting it work for a little while, even if it's unresponsive.

RJ17 · Jul 28, 2012, 08:09 AM

I tried letting it run all night but it was still hung when I woke up.

RJ17 · Jul 28, 2012, 02:47 PM

Tried Disk Utility but still not launching.

RJ17 · Jul 30, 2012, 05:57 PM

Is there a cache to clear or some other action to take. I would rather not reinstall ML. Is there a way to may mail think it is the first launch again?

RJ17 · Jul 30, 2012, 06:22 PM

This is the error in the all logs.

From sandbox
Mail(8260) deny file-read-data /Library/Preferences/com.apple.mail.plist

Process: Mail [8260]
Path: /Applications/Mail.app/Contents/MacOS/Mail

System Log
Jul 30 18:17:36 RJ17-MacBook-Air.local Mail[8327]: Using V2 Layout
Jul 30 18:17:36 RJ17-MacBook-Air kernel[0]: Sandbox: sandboxd(8329) deny mach-lookup com.apple.coresymbolicationd
Jul 30 18:17:43 RJ17-MacBook-Air.local sandboxd[8329] ([8327]): Mail(8327) deny file-read-data /Library/Preferences/com.apple.mail.plist
Jul 30 18:18:07 --- last message repeated 20 times ---

Jeff Chen · Jul 30, 2012, 07:14 PM

I had these "deny file-read-data /Library/Preferences/com.apple.mail.plist" sandbox errors before. They were not causing any freezing problem, but they were flooding my console log. So I searched around and found that deleting the mentioned file might fix the problem. So I did, and the message did go away.

RJ17 · Jul 30, 2012, 09:51 PM

I tried deleting the file and that did stop the errors but didn't change anything with the app.

Weaselboy · Jul 31, 2012, 10:01 AM

Quote:

Originally Posted by RJ17

I tried deleting the file and that did stop the errors but didn't change anything with the app.

Give this a shot, first quit Mail then click on your desktop to bring focus to the Finder. Press shift-command-g and you will get a popup. Enter ~/Library/Mail/V2/MailData in that popup and hit enter. Look in that folder for a file called Envelope Index and delete that file. Now restart Mail. It should begin a fresh indexing of your mail folders/messages.

RJ17 · Aug 1, 2012, 07:20 PM

This solved the problem. Thank you very much for your help

Weaselboy · Aug 2, 2012, 07:42 AM

Quote:

Originally Posted by RJ17

This solved the problem. Thank you very much for your help

Glad it worked out.

Jul 26, 2012, 04:20 PM	#1
RJ17 macrumors regular Join Date: Jan 2008	Mail Wont Launch I am having an issue with mail.app on ML. The first launch worked fine but the app hung on finding conversations. Now when I launch the app it will just hang until I force quit. Any ideas? __________________ Current - 32GB iPhone 4 32GB iPad 13" MBA 1.7 GHz i5 \| 256GB\| 4GB 2009 Mac Mini 2.0 GHz \| 120GB \| 2GB \| 2 TB External \| Plex \| 46in Sony XBR5 Last edited by RJ17; Aug 1, 2012 at 07:20 PM.
	0

Jul 27, 2012, 05:42 PM	#2
RJ17 Thread Starter macrumors regular Join Date: Jan 2008	When I launch mail it immediately uses 100% of the CPU and will stop responding in less than 5 seconds. __________________ Current - 32GB iPhone 4 32GB iPad 13" MBA 1.7 GHz i5 \| 256GB\| 4GB 2009 Mac Mini 2.0 GHz \| 120GB \| 2GB \| 2 TB External \| Plex \| 46in Sony XBR5
	0

Jul 28, 2012, 08:09 AM	#4
RJ17 Thread Starter macrumors regular Join Date: Jan 2008	I tried letting it run all night but it was still hung when I woke up. __________________ Current - 32GB iPhone 4 32GB iPad 13" MBA 1.7 GHz i5 \| 256GB\| 4GB 2009 Mac Mini 2.0 GHz \| 120GB \| 2GB \| 2 TB External \| Plex \| 46in Sony XBR5
	0

Jul 28, 2012, 02:47 PM	#5
RJ17 Thread Starter macrumors regular Join Date: Jan 2008	Tried Disk Utility but still not launching. __________________ Current - 32GB iPhone 4 32GB iPad 13" MBA 1.7 GHz i5 \| 256GB\| 4GB 2009 Mac Mini 2.0 GHz \| 120GB \| 2GB \| 2 TB External \| Plex \| 46in Sony XBR5
	0

Jul 30, 2012, 05:57 PM	#6
RJ17 Thread Starter macrumors regular Join Date: Jan 2008	Is there a cache to clear or some other action to take. I would rather not reinstall ML. Is there a way to may mail think it is the first launch again? __________________ Current - 32GB iPhone 4 32GB iPad 13" MBA 1.7 GHz i5 \| 256GB\| 4GB 2009 Mac Mini 2.0 GHz \| 120GB \| 2GB \| 2 TB External \| Plex \| 46in Sony XBR5
	0

Jul 27, 2012, 05:50 PM	#3
chrisherbert macrumors member Join Date: Jun 2012	You might try just letting it work for a little while, even if it's unresponsive.
	0

Jul 30, 2012, 06:22 PM	#7
RJ17 Thread Starter macrumors regular Join Date: Jan 2008	This is the error in the all logs. From sandbox Mail(8260) deny file-read-data /Library/Preferences/com.apple.mail.plist Process: Mail [8260] Path: /Applications/Mail.app/Contents/MacOS/Mail System Log Jul 30 18:17:36 RJ17-MacBook-Air.local Mail[8327]: Using V2 Layout Jul 30 18:17:36 RJ17-MacBook-Air kernel[0]: Sandbox: sandboxd(8329) deny mach-lookup com.apple.coresymbolicationd Jul 30 18:17:43 RJ17-MacBook-Air.local sandboxd[8329] ([8327]): Mail(8327) deny file-read-data /Library/Preferences/com.apple.mail.plist Jul 30 18:18:07 --- last message repeated 20 times --- __________________ Current - 32GB iPhone 4 32GB iPad 13" MBA 1.7 GHz i5 \| 256GB\| 4GB 2009 Mac Mini 2.0 GHz \| 120GB \| 2GB \| 2 TB External \| Plex \| 46in Sony XBR5
	0

Jul 30, 2012, 07:14 PM	#8
Jeff Chen macrumors member Join Date: Jun 2009	I had these "deny file-read-data /Library/Preferences/com.apple.mail.plist" sandbox errors before. They were not causing any freezing problem, but they were flooding my console log. So I searched around and found that deleting the mentioned file might fix the problem. So I did, and the message did go away.
	0

Jul 30, 2012, 09:51 PM	#9
RJ17 Thread Starter macrumors regular Join Date: Jan 2008	I tried deleting the file and that did stop the errors but didn't change anything with the app.
	0

Aug 1, 2012, 07:20 PM	#11
RJ17 Thread Starter macrumors regular Join Date: Jan 2008	This solved the problem. Thank you very much for your help __________________ Current - 32GB iPhone 4 32GB iPad 13" MBA 1.7 GHz i5 \| 256GB\| 4GB 2009 Mac Mini 2.0 GHz \| 120GB \| 2GB \| 2 TB External \| Plex \| 46in Sony XBR5
	0


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