Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Systems and Services > OS X > OS X 10.8 Mountain Lion

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 2, 2012, 11:40 AM   #1
bamaster
macrumors member
 
Join Date: Jun 2012
App Store is crashing

It crashes when I sign in or when I sign out. Here's the error. Is this something that can be restored? Or reinstalled?

Thanks in advance!
Attached Thumbnails
Click image for larger version

Name:	Screen Shot 2012-08-02 at 11.37.18 AM.png
Views:	78
Size:	138.9 KB
ID:	351179  
__________________
Macbook Pro with Retina display
bamaster is offline   0 Reply With Quote
Old Aug 2, 2012, 01:12 PM   #2
dfine1966
macrumors regular
 
Join Date: Apr 2011
I am having the same problem as you.* New install on three different computers (2 iMac's and Macbook Air) on Mountain Lion.* It worked well in Lion on all three, with no problems logging in or out of Mac App Store.* I have done and update from Lion, erased hard drive and started fresh install with same results.* I connected straight to the modem and through Airport Extreme, with the same results.* I am on the phone with Apple and they are unsure what is causing the problem so far.* They say it could be internet provider, but that would make no sense if it worked fine when Lion was just installed, and Lion login and out with no problems.* The tech person, John (high level tech) is being very helpful.* I sent him the error file so they can analyze the problems.* By the way, I am using Comcast(Xfinity).* I want to see of other people that are having this problem, what network they are on, to at least narrow that possibility out of the equation.
*
My guess is not a lot of people who installed Mountain Lion know that this is a problem.* When first installing Mountain Lion, it ask to put in your Apple ID.* So when it starts up, the Mac App store is already logged in.* Not many people log off, unless there is multiple users.**
*
So, if anyone else hasn't tried yet, log in and out of Mountain Lion Mac App Store and see if it is crashing also.
dfine1966 is offline   0 Reply With Quote
Old Aug 2, 2012, 04:13 PM   #3
bamaster
Thread Starter
macrumors member
 
Join Date: Jun 2012
Please report back with your solution. Thanks!
__________________
Macbook Pro with Retina display
bamaster is offline   0 Reply With Quote
Old Aug 2, 2012, 05:09 PM   #4
dfine1966
macrumors regular
 
Join Date: Apr 2011
Quote:
Originally Posted by bamaster View Post
Please report back with your solution. Thanks!
Here is an update on the situation. John, the tech, has sent my data that I uploaded to him at Apple to the head engineer. John should hopefully have an answer for me in 1 to 2 business days.

I am still trying to figure out myself what is causing this problem.

Maybe those with this problem could tell me how they installed Mountain Lion. Did you install Lion or Snow Leopard from the download or did you create a DVD or USB Flash drive install? If you did created your own DVD or USB Flash drive, how did you create it, from disk utility or from and application like Lion Diskmaker? This might help figure out what is causing the problem.

I did mine with USB Flash drive which I created.

Last edited by dfine1966; Aug 2, 2012 at 05:18 PM.
dfine1966 is offline   0 Reply With Quote
Old Aug 2, 2012, 05:15 PM   #5
bamaster
Thread Starter
macrumors member
 
Join Date: Jun 2012
Quote:
Originally Posted by dfine1966 View Post
First an update on the situation. John, the tech, has sent my data that I uploaded to him at Apple to the head engineer. John should hopefully have an answer for me in 1 to 2 business days.

I am still trying to figure out myself what is causing this problem.

Maybe you could answer a question about your install. Did you install of Lion or Snow Leopard from the download. Did you create a DVD or USB Flash drive install? If you did create your own DVD or USB Flash drive, how did you create it, from disk utility or from and application like Lion Diskmaker? This might help figure out what is causing the problem.
I did a clean install via USB using Lion Diskmaker. I used a purchased version of the upgrade.

I'm using Comcast, too, but it also happened when I as working at McDonald's free wifi this morning (AT&T).
__________________
Macbook Pro with Retina display
bamaster is offline   0 Reply With Quote
Old Aug 4, 2012, 10:24 AM   #6
dfine1966
macrumors regular
 
Join Date: Apr 2011
I still haven't heard news back from Apple yet on what is causing the problem. Hopefully soon. Has anyone found a way to fix the crashing or even, what is causing the problem( i.e. network, Router, corrupted download, or something on Apple's end)?
dfine1966 is offline   0 Reply With Quote
Old Aug 4, 2012, 04:05 PM   #7
bamaster
Thread Starter
macrumors member
 
Join Date: Jun 2012
I just did another clean install. Without installing a single thing, or even updating any software, the App Store gives me an error when signing out and signing in.

Does this happen to anyone else who has a clean install of Mountain Lion?
__________________
Macbook Pro with Retina display
bamaster is offline   0 Reply With Quote
Old Aug 4, 2012, 07:59 PM   #8
dfine1966
macrumors regular
 
Join Date: Apr 2011
Quote:
Originally Posted by bamaster View Post
I just did another clean install. Without installing a single thing, or even updating any software, the App Store gives me an error when signing out and signing in.

Does this happen to anyone else who has a clean install of Mountain Lion?
I did a clean install also, same problem with the app store login and logout.
dfine1966 is offline   0 Reply With Quote
Old Aug 6, 2012, 01:59 PM   #9
dfine1966
macrumors regular
 
Join Date: Apr 2011
I just got a call back from John(Upper level Tech) from Apple, who updated me on the situation about the Mac App Store login and logout crashing. The Engineers got back to him and said it is definitely a problem, and not just for me, but most likely a lot of people are affected. He said they are starting to get more reports from different consumers about the same problem. He did tell me that the Engineers have not yet figured out what is causing the problem, but the have a team working on it. He couldn't give a timeframe of when it would be fixed, but he said it would either be fixed without an update on the consumers end, where Apple would fix it on there end. The other option would be by Apple software update to everybody to fix the problem.

We have to be patient while Apple fixes the problem, and hopefully soon it will be fixed.
dfine1966 is offline   0 Reply With Quote
Old Aug 6, 2012, 02:04 PM   #10
bamaster
Thread Starter
macrumors member
 
Join Date: Jun 2012
Thank you for letting me know. I had to check out periodically to check a App Store credit refund I was expecting. I was told to check out and check back in to see the update. I've since received the credit so I won't be logging out any time soon.

Besides this, the only other quirk with Mountain Lion has been USB ports not working after waking from hibernation. I have USB wireless mouse and it forces me to unplug, then replug it back in to get the mouse to work.
__________________
Macbook Pro with Retina display
bamaster is offline   0 Reply With Quote
Old Aug 7, 2012, 06:46 AM   #11
dfine1966
macrumors regular
 
Join Date: Apr 2011
It seems the problem has been finally fixed. I just tried logging in and out this morning and everything is now working fine, no crashes. It must of been a problem on Apple's end which they finally fixed.
dfine1966 is offline   0 Reply With Quote
Old Aug 7, 2012, 07:26 AM   #12
Tander
macrumors 6502a
 
Tander's Avatar
 
Join Date: Oct 2011
Location: Johannesburg, South Africa
Quote:
Originally Posted by dfine1966 View Post
.....

So, if anyone else hasn't tried yet, log in and out of Mountain Lion Mac App Store and see if it is crashing also.
Just tried now - no issues here.
__________________
I don't list my Apple devices as no one cares.
"Do what you love (no excuses!)" - Gary Vaynerchuk
Tander is offline   0 Reply With Quote
Old Aug 7, 2012, 07:37 AM   #13
bamaster
Thread Starter
macrumors member
 
Join Date: Jun 2012
Quote:
Originally Posted by dfine1966 View Post
It seems the problem has been finally fixed. I just tried logging in and out this morning and everything is now working fine, no crashes. It must of been a problem on Apple's end which they finally fixed.
I can confirm that it's working for me now, too. Thank you for tracking this down.

__________________
Macbook Pro with Retina display
bamaster is offline   0 Reply With Quote
Old Aug 16, 2013, 04:39 PM   #14
BobD2
macrumors newbie
 
Join Date: Aug 2008
Location: Massachusetts
App store crashing

I note that this is an old thread (last post was about a year ago). However, I just installed 10.8.4 today (from 10.6.8) and the Mac App store is crashing somewhat randomly, but frequently (has crashed 4-5 times today). So perhaps this problem isn't solved yet?
Any suggestions from anyone?
BobD2 is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Systems and Services > OS X > OS X 10.8 Mountain Lion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPhone: App store crashing out of nowhere uisim151 Jailbreaks and iOS Hacks 12 Jan 8, 2014 09:52 PM
iTunes Store app crashing blantonreed iOS 7 1 Sep 30, 2013 05:10 PM
App Store crashing dawso1ba iOS 6 3 Sep 23, 2012 06:41 PM
App Store keeps crashing. Xenomorph iOS 6 0 Sep 22, 2012 11:25 PM
App store crashing? sk1wbw iOS 6 0 Sep 20, 2012 08:22 AM

Forum Jump

All times are GMT -5. The time now is 03:07 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC