Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Systems and Services > OS X > OS X 10.8 Mountain Lion

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 3, 2012, 01:45 PM   #1
gabriel_uk
macrumors regular
 
Join Date: Apr 2005
Location: England
ML: Office crashing on every launch

After installing ML on my rMBP, all Office 2008 programs crashed on launch.

So I just installed Office 2011 - again, MS Office REFUSES to open.

Went to the MS "Support" page - but any link to actual help (eg a phone number) delivers "PAGE NOT FOUND".

Fiddling with CS6 to make it work on my rMBP was bad enough (it still crashes, mind you - esp Dw) - but Office is totally defunct.

Any advice gratefully received.
gabriel_uk is offline   0 Reply With Quote
Old Aug 3, 2012, 01:57 PM   #2
RRmalvado
macrumors 6502
 
Join Date: May 2010
Go to your "Library->Saved Application State" folder and delete any reference to the Office programs.

Then check for Office updates by going to your "HDD->Library->Application Support->Microsoft->MAU2.0" and run the Microsoft AutoUpdate tool.

And then attempt to run them again.
RRmalvado is offline   0 Reply With Quote
Old Aug 3, 2012, 02:39 PM   #3
gabriel_uk
Thread Starter
macrumors regular
 
Join Date: Apr 2005
Location: England
Quote:
Originally Posted by RRmalvado View Post
Go to your "Library->Saved Application State" folder and delete any reference to the Office programs.

Then check for Office updates by going to your "HDD->Library->Application Support->Microsoft->MAU2.0" and run the Microsoft AutoUpdate tool.

And then attempt to run them again.
Thanks RRmalvado - much appreciated...

Office 2011 was already fully updated (ver 14.2.3).

Deleted the only MS Microsoft file in Library->Saved Application State.

However, Word, Excel and PP all continue to crash on opening.
gabriel_uk is offline   0 Reply With Quote
Old Aug 3, 2012, 03:31 PM   #4
idiiamots
macrumors member
 
Join Date: Feb 2010
Location: Seattle, WA
Check if you have "Vivaldi" font. If so, remove it. There are other threads that talk about that font causing issues for Office.
idiiamots is offline   1 Reply With Quote
Old Aug 3, 2012, 05:02 PM   #5
gabriel_uk
Thread Starter
macrumors regular
 
Join Date: Apr 2005
Location: England
Thanks idiiamots - yes, that fixed it!!

Very much appreciate your assistance ...RRmalvado's too.
gabriel_uk is offline   0 Reply With Quote
Old Aug 12, 2012, 01:44 AM   #6
ivanoats
macrumors newbie
 
Join Date: Nov 2006
Location: Seattle, WA
still crashing after trying above ideas

Tried all of the steps above, all MS Office Apps are crashing on start, even the updater. Anyone else have ideas?
ivanoats is offline   0 Reply With Quote
Old Aug 13, 2012, 11:50 PM   #7
borderheeler
macrumors newbie
 
Join Date: Aug 2012
In the same boat

Just a useless "Me too" post here - any help is appreciated.

I have no Vivaldi font (I was amazed by this, actually, since I have over 1000 fonts, and was really hoping this was my problem), and for the life of me I can't find a Saved Application State folder anywhere, even searching invisible files. Otherwise, Office 2011 is updated, and all its apps still crash upon launch, now that I have Mountain Lion.

Thanks for any advice!

- BH
borderheeler is offline   0 Reply With Quote
Old Aug 14, 2012, 03:32 PM   #8
borderheeler
macrumors newbie
 
Join Date: Aug 2012
Fixed!

ivanoats, I did end up fixing my launch problem and now have Word and Excel back, fully functional. Here is how I did it, thanks to this thread at the Microsoft forums: http://cl.ly/2l3f0b0Y311u

First, did some usual maintenance including repairing permissions. This didn't help me, but one should do it.

Then I cleaned out all "bad" fonts, and this was the thing that worked for me. See this article: http://word.mvps.org/Mac/fontweeding.html

Be sure to click on EVERY font family name in Font Book so that the little arrow beside the font family name points down and you can see every font within the family. I missed doing this the first time, and you often will not see the duplicates if you do not do this. It is extremely tedious, but you need to do it. As you do this, follow the instructions in the Font Weeding article.

In addition to cleaning out - sending to the trash - every single duplicate font, I also selected all my fonts in Font Book (under User), then validated them, then Removed all fonts that had a serious validation failure. If you have fonts that have a minor validation failure that you don't care about, also remove those.

So now you have removed all duplicate fonts and all validation-serious-failed fonts. Now restart your computer. It might take a while since it is rebuilding your font cache. Well, it took a while for me, as I have hundreds of fonts (and got rid of hundreds of bad ones).

At this point, you should be good to go. It looks like Office 2011 just won't work under Mountain Lion if there are duplicate or corrupted fonts, even if those fonts are disabled. Those fonts need to be moved to the trash.

Let us know if this works for you.
borderheeler is offline   0 Reply With Quote
Old Mar 21, 2013, 09:55 AM   #9
goc3
macrumors newbie
 
Join Date: Aug 2010
I was having the same problem with any Office 2011 application crashing on launching after updating to 10.8.3. I tried all the suggestions on this thread (repair permissions, font weeding) and I completely removed all Office-related files and did a fresh install, to no avail. See this article for completely removing Office 2011:
http://support.microsoft.com/kb/2398768

As a last-ditch effort, after completely uninstalling Office 2011 again, I went back to Font Book to ensure that no fonts were corrupt. By running "Font Validation" from the File menu, I found that a few fonts were indeed corrupt, and a host of others (over 200) had warnings associated with them. I removed them all (easily done by selecting "Warnings or Errors" rather than "All" in the field at the top of the Font Validation window, and then selecting the "Select all fonts" dialog box below. I made sure to restart after that, before reinstalling Office 2011, and I also restarted after the install, while also repairing permissions between every step. Fortunately, this process worked.

I'm not sure which of these steps is necessary (e.g., the fresh install), but I would surmise that the font weeding and font validation (removing all corrupt fonts and fonts with warnings) are necessary steps. I have not updated the Office 2011 install and am still running the base version, 14.1.0.
goc3 is offline   0 Reply With Quote
Old May 20, 2013, 02:05 PM   #10
Adam Tandy
macrumors newbie
 
Join Date: May 2013
Quote:
Originally Posted by idiiamots View Post
Check if you have "Vivaldi" font. If so, remove it. There are other threads that talk about that font causing issues for Office.
Fixed it for me. Microsoft obviously not a big fan of the Baroque period for some reason.

A
Adam Tandy is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Systems and Services > OS X > OS X 10.8 Mountain Lion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Snapchat crashing on launch Sebct iPhone and iPod touch Apps 0 Oct 4, 2013 09:36 AM
Why are some apps crashing on launch in iOS 7 Beta 4? rahul247rocks iOS 7 5 Aug 3, 2013 12:55 PM
Illustrator CS6 Crashing on launch offtheroad Mac Applications and Mac App Store 17 Dec 1, 2012 10:04 AM
Open Office crashing on startup onesh0t Mac Applications and Mac App Store 2 Jul 17, 2012 04:11 PM
Has anyone else experienced this? (Games crashing after launch in Bootcamp) Gata Windows, Linux & Others on the Mac 0 Jun 23, 2012 10:18 AM

Forum Jump

All times are GMT -5. The time now is 09:30 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC