Cyborg RAT 7 - It has NEVER worked on my Mac!

[BRLawyer]

After a number of exchanges with technical support, their suggestion is to test it on another Mac - well, I don't have another one.

So for those of you using a Cyborg RAT 7 gaming mouse, my question is: HOW THE HECK can I make button programming/binding work? It has NEVER done a thing, not even moving back a page in a browser.

Does it have a conflict with MagicPrefs or the like? What am I supposed to delete in order to start over? Any advice will be HIGHLY appreciated.

[vpaterno]

I'm wondering if you ever found a fix. I still have the hover problem and my RAT 7 isn't detected through the device and profile editor. I'm using a RAT 7 on 10.8.1 and have tried all versions of the Cyborg/MadCatz software.

[deadwulfe]

Some of the people who bashed Razer's products (which is what I use) and recommended the Rat 7 over their stuff should have posted an attempt to help you by now. Hopefully you two get some answers somehow.

[vpaterno]

Originally Posted by deadwulfe

Some of the people who bashed Razer's products (which is what I use) and recommended the Rat 7 over their stuff should have posted an attempt to help you by now. Hopefully you two get some answers somehow.

Appreciate it man. I really like the RAT 7 but the support is sub-par. It's taking a long while. I can't play CS:GO without having to hold one button down the hold time. That and I can't program the buttons the way I'd like to.

[BRLawyer]

Originally Posted by vpaterno

Appreciate it man. I really like the RAT 7 but the support is sub-par. It's taking a long while. I can't play CS:GO without having to hold one button down the hold time. That and I can't program the buttons the way I'd like to.

Yep; I have NEVER been able to program anything on my RAT 7 buttons (the key combinations even show up on the test window, but nothing happens in reality) - support was contacted, and their advice was: "test it on another Mac". Problem is: I don't have another one.

Besides, Cyborg's support pages and resources are close to nonexistent. I don't even know if I have to keep the Cyborg Editor open for anything to work; or why a selected preset cannot be de-selected.

Pathetic, no?

[vpaterno]

Originally Posted by BRLawyer

Yep; I have NEVER been able to program anything on my RAT 7 buttons (the key combinations even show up on the test window, but nothing happens in reality) - support was contacted, and their advice was: "test it on another Mac". Problem is: I don't have another one.

Besides, Cyborg's support pages and resources are close to nonexistent. I don't even know if I have to keep the Cyborg Editor open for anything to work; or why a selected preset cannot be de-selected.

Pathetic, no?

I'm waiting on someone from their blog for an update. Hopefully they get this resolved soon.

I'm currently using USB Overdrive which, for the most part, works. It allows me to programming the keys and appears to fix the hover issue. That said, I'm unable to easily program the "Precision Aim" button. I say easily because I could write up a script and have USB Overdrive slow down the Tracking speed on click.

The only other problem I have with USB Overdrive right now is that if I disconnect the mouse, I lose my hovering ability; rendering the mouse useless for gaming. The only way to get the mouse hover to work again is restarting.

[NAG]

Originally Posted by BRLawyer

Yep; I have NEVER been able to program anything on my RAT 7 buttons (the key combinations even show up on the test window, but nothing happens in reality) - support was contacted, and their advice was: "test it on another Mac". Problem is: I don't have another one.

Besides, Cyborg's support pages and resources are close to nonexistent. I don't even know if I have to keep the Cyborg Editor open for anything to work; or why a selected preset cannot be de-selected.

Pathetic, no?

This probably isn't horribly helpful but the only time I had issues was upgrading to 10.8 and that was fixed by upgrading to the latest software. As far as the editor, it doesn't need to be open for it to work.

Honestly, it probably is a conflict of some sort with something you installed (basing this off past experience with other mice). Without more information I can only state useless personal experience or make blind guesses.

[BRLawyer]

Originally Posted by vpaterno

I'm waiting on someone from their blog for an update. Hopefully they get this resolved soon.

I'm currently using USB Overdrive which, for the most part, works. It allows me to programming the keys and appears to fix the hover issue. That said, I'm unable to easily program the "Precision Aim" button. I say easily because I could write up a script and have USB Overdrive slow down the Tracking speed on click.

The only other problem I have with USB Overdrive right now is that if I disconnect the mouse, I lose my hovering ability; rendering the mouse useless for gaming. The only way to get the mouse hover to work again is restarting.

Tried both USBOv and SteerMouse, and NONE of them works well with the RAT 7; in fact, I am able to program the buttons (great) but I always have to click just to activate the Finder's Dock, for example (probably what you mean by losing hover ability)...and if this happens, forget about gaming of course.

Pathetic level of support, to say the least.

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Originally Posted by NAG

This probably isn't horribly helpful but the only time I had issues was upgrading to 10.8 and that was fixed by upgrading to the latest software. As far as the editor, it doesn't need to be open for it to work.

Honestly, it probably is a conflict of some sort with something you installed (basing this off past experience with other mice). Without more information I can only state useless personal experience or make blind guesses.

The only conflict that I could foresee is with MagicPrefs (also installed on my Mac) - do you think this could cause a problem?

[NAG]

Okay the hover ability for menus was caused by the older software. Are you absolutely sure you have the latest updates from their site?

[BRLawyer]

Originally Posted by NAG

Okay the hover ability for menus was caused by the older software. Are you absolutely sure you have the latest updates from their site?

Yep, even got the ML beta version - and believe me, I won't fresh install OS X just because of that; my system runs perfectly fine apart from the Cyborg driver.

Again, the only conflict I may envisage is with MagicPrefs - I've just uninstalled it and will report back soon.

[NAG]

Originally Posted by BRLawyer

Yep, even got the ML beta version - and believe me, I won't fresh install OS X just because of that; my system runs perfectly fine apart from the Cyborg driver.

Again, the only conflict I may envisage is with MagicPrefs - I've just uninstalled it and will report back soon.

Wouldn't suggest a complete OS reinstall as that is a bit of overkill. It isn't outside the realm of possibility that MagicPrefs would conflict with other mouse software so hope that fixes it.

[BRLawyer]

Originally Posted by NAG

Wouldn't suggest a complete OS reinstall as that is a bit of overkill. It isn't outside the realm of possibility that MagicPrefs would conflict with other mouse software so hope that fixes it.

Just testing now...no possibility to go back a page in the browser, for example...profile activated and so on.

[vpaterno]

Originally Posted by NAG

This probably isn't horribly helpful but the only time I had issues was upgrading to 10.8 and that was fixed by upgrading to the latest software. As far as the editor, it doesn't need to be open for it to work.

Honestly, it probably is a conflict of some sort with something you installed (basing this off past experience with other mice). Without more information I can only state useless personal experience or make blind guesses.

Although I don't don't doubt the possibility of software stepping on each other here, I'm skeptical that this is the cause of my problem. I've tried the mouse with three, nay four, machines. Two running OS X Mountain Lion (MacBook and MacBook Pro), one running Snow Leopard (Mac Mini), and one running Leopard (iMac). That said, all four machines had the hover problem and didn't detect the mouse in the Cyborg profile editor.

Unfortunately, I don't have the time to do a fresh install on these machines but I can say that two of the machines do not have other drivers that I see interfering with the Cyborg driver. The two machines that may have issues have BetterTouch tool and USB Overdrive installed and the machine with USB Overdrive only has USB Overdrive because it's currently being used with the RAT7.

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Originally Posted by BRLawyer

Just testing now...no possibility to go back a page in the browser, for example...profile activated and so on.

Are you implying that the RAT7 now being detected by the Cyborg profile editor? If not, then was it always detected? Mine doesn't detect anything :/.

[BRLawyer]

Well, I just don't know. The mouse is on, tracking works, right and left buttons work; and that's all. Regardless of programmed buttons and their commands showing on the test windows, NOTHING has ever worked when trying to use them outside the test window.

Besides, SteerMouse and others do allow for button programming...but then the hover function doesn't work.

Is it really THAT difficult to make a mouse work? Unbelievable.

P.s.: If you mean the MAIN Cyborg editor app, it is detected; but the Cyborg menu item has NEVER found or shown my mouse, in fact.

[vpaterno]

Originally Posted by BRLawyer

Well, I just don't know. The mouse is on, tracking works, right and left buttons work; and that's all. Regardless of programmed buttons and their commands showing on the test windows, NOTHING has ever worked when trying to use them outside the test window.

Besides, SteerMouse and others do allow for button programming...but then the hover function doesn't work.

Is it really THAT difficult to make a mouse work? Unbelievable.

P.s.: If you mean the MAIN Cyborg editor app, it is detected; but the Cyborg menu item has NEVER found or shown my mouse, in fact.

Bummer. Mine isn't detected at all; not through the profile editor or the status bar menu. I don't even get the false joy of programming my buttons through the Cyborg editor, lol. Interestingly enough though, my system logs show a record from the MadCatz software/Cyborg Editor "detaching" the device.

Sep 12 14:11:29 Vincents-MacBook-Pro.local MadCatzSmartTechnology[276]: device removal detected - closing driver connection 
Sep 12 14:11:29 Vincents-MacBook-Pro.local Cyborg Editor[640]: device removal detected - closing driver connection

[NAG]

Originally Posted by vpaterno

Bummer. Mine isn't detected at all; not through the profile editor or the status bar menu. I don't even get the false joy of programming my buttons through the Cyborg editor, lol. Interestingly enough though, my system logs show a record from the MadCatz software/Cyborg Editor "detaching" the device.

Sep 12 14:11:29 Vincents-MacBook-Pro.local MadCatzSmartTechnology[276]: device removal detected - closing driver connection 
Sep 12 14:11:29 Vincents-MacBook-Pro.local Cyborg Editor[640]: device removal detected - closing driver connection

Wow, that is weird. Does support know about this? Sounds almost defective.

[vpaterno]

Originally Posted by NAG

Wow, that is weird. Does support know about this? Sounds almost defective.

Yup, I've filed a ticket (which hasn't been resolved) and posted on their blog, where I was told it would be looked at by someone in their software team. I've yet to get any response.

[kaelell]

Originally Posted by vpaterno

Yup, I've filed a ticket (which hasn't been resolved) and posted on their blog, where I was told it would be looked at by someone in their software team. I've yet to get any response.

Did any one get this working in the end?

[geniium]

Cannot help you, but I can add another weird thing :

The process is taking about 5% CPU even when the mouse is not connected.

This means bad programming.

And I'm intrested in answers here about the above problem.

Cheers!