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Old Sep 16, 2012, 01:29 PM   #1
ArtOfWarfare
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Help getting into Support Community?

Hi, I have a problem getting into Apple's Support Community:

I click the log in button. It has me give my Apple ID and password. I give them. It then says "Pick a Username". I do so. If I enter "ArtOfWarfare", the username I use on most sites, I am told that the name is unavailable and to pick another. So I try "ArtOWarfare" (I drop the "f"), but then it tells me this:

An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities.

What!?

If an account exists, then why the crap am I picking a username! Log me into that existing account!

Has anyone has similar issues? What is the solution?

Edit: I get this error if I enter anything besides "ArtOfWarfare", which I suspect is the name of the account I probably set up years ago and forgot about because how rarely I needed it.
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Old Sep 16, 2012, 01:38 PM   #2
pdjudd
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Quote:
Originally Posted by ArtOfWarfare View Post
Edit: I get this error if I enter anything besides "ArtOfWarfare", which I suspect is the name of the account I probably set up years ago and forgot about because how rarely I needed it.
Do you have any other Apple ID's? Maybe one from an iTunes account?
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Old Sep 16, 2012, 05:01 PM   #3
ArtOfWarfare
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Quote:
Originally Posted by pdjudd View Post
Do you have any other Apple ID's? Maybe one from an iTunes account?
This is my only Apple ID. I use it for accessing the iTunes stores as well as iTunesConnect (although it looks like I may need to create a second one to be able to upload iBooks... I tried adding that to my account and it said I wasn't allowed to have both iTunesConnect and iBooks Publisher hooked up to a single account or something like that.)

Find My Friends and iCloud are also hooked up for this Apple ID.
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Old Nov 9, 2012, 11:58 PM   #4
BrenOfOz
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Ditto

I'm getting the same maddening issue

Seems a number of people have too:
http://forums.macrumors.com/showthread.php?t=1307516
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Old Nov 18, 2012, 09:42 AM   #5
Abiqq
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I am having the same problem. My Apple ID and password are valid, but it asks for a username when I try to log into the Support Community. I cannot find where to retrieve my user name. My ID and password are correct and used daily.
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Old Nov 25, 2012, 06:08 AM   #6
benjasmine
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I just found a solution that worked for me.

When you are asked to login, instead of typing your e-mail address as your Apple ID, type your old username. If you don't remember having one, try guessing it.

Credit goes to Siobhanish in Apple Support Communities. I had to log out of Apple Support Communities in order to view the post...
https://discussions.apple.com/message/19410382#19410382

Update:
If the solution doesn't work, view post #15 and #16 here:
http://forums.macrumors.com/showthread.php?t=1307516

Last edited by benjasmine; Nov 25, 2012 at 06:30 AM.
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Old Feb 10, 2013, 04:06 PM   #7
politicaljules
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Quote:
Originally Posted by benjasmine View Post
I just found a solution that worked for me.

When you are asked to login, instead of typing your e-mail address as your Apple ID, type your old username. If you don't remember having one, try guessing it.

Credit goes to Siobhanish in Apple Support Communities. I had to log out of Apple Support Communities in order to view the post...
https://discussions.apple.com/message/19410382#19410382

Update:
If the solution doesn't work, view post #15 and #16 here:
http://forums.macrumors.com/showthread.php?t=1307516
Your suggestions did not work. Got any more ideas?
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Old Mar 31, 2013, 03:50 AM   #8
emptysoul
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Having the same issue here. Totally infuriating.
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