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Old Sep 21, 2012, 06:39 PM   #1
chris566
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iPhone 5 won't ring on incoming call

New Sprint user here. I receive text notifications, even voicemail, but my phone will not ring or show that I've missed a call. I do, however, get call waiting notifications when I'm on a call. That is the only time I can tell when a call is coming in. I hope nobody else is experiencing this, but let me know if you do. Any advice..other than switching back to AT&T?
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Old Sep 21, 2012, 07:07 PM   #2
dave006
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Did you port your AT&T number to Sprint? It sounds like it is not complete!

Dave
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Old Sep 21, 2012, 07:18 PM   #3
chris566
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Quote:
Originally Posted by dave006 View Post
Did you port your AT&T number to Sprint? It sounds like it is not complete!

Dave
Yes. I feel like it was completed. People can call me at the ported number and leave me a msg or send a text.
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Old Sep 21, 2012, 07:26 PM   #4
tbayrgs
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Alright, I'll ask...did you make sure the ringer volume is up, that the mute switch is not on?
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Old Sep 21, 2012, 07:27 PM   #5
dave006
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Do you stil have your AT&T phone on? To verify the port is complete, check your port stats here: http://www.verizonwireless.com/b2c/LNPControllerServlet

Also you can try calling your number and see if the AT&T device still rings. That would also indicate the port is not complete.

Dave
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Old Sep 21, 2012, 08:03 PM   #6
chris566
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Quote:
Originally Posted by tbayrgs View Post
Alright, I'll ask...did you make sure the ringer volume is up, that the mute switch is not on?
:-) yes, phone is turned up and mute switch isn't on. I get no notifications that an incoming call came through.

----------

Quote:
Originally Posted by dave006 View Post
Do you stil have your AT&T phone on? To verify the port is complete, check your port stats here: http://www.verizonwireless.com/b2c/LNPControllerServlet

Also you can try calling your number and see if the AT&T device still rings. That would also indicate the port is not complete.

Dave
Thanks. Here is the port status:


We are sorry, we could not locate a port request for the number that you entered. Please check the number and try again. If you feel you have received this message in error, please contact Customer Service at 1-800-922-0204. Thank you for choosing Verizon Wireless.
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Old Sep 25, 2012, 06:32 PM   #7
ZAIZAIZO
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missing calls no ring

In just one day I had something like 10 missing calls and my iphone 5 was on my desk.
What a disaster, customers think I don't want to answer.
I'M TIRED OF THIS SITUATION.
i PHONE 5 IS A FLUNK!
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Old Sep 25, 2012, 08:04 PM   #8
Cripps
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Quote:
Originally Posted by ZAIZAIZO View Post
In just one day I had something like 10 missing calls and my iphone 5 was on my desk.
What a disaster, customers think I don't want to answer.
I'M TIRED OF THIS SITUATION.
i PHONE 5 IS A FLUNK!
How can you tell that it is your phone and not the carrier?
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Old Oct 1, 2012, 08:59 PM   #9
C0SM0
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I've had this happen to me several times also. However, I didn't port my number. I just upgraded my phone through AT&T. I'll probably call AT&T tomorrow and see what they say. Hopefully I won't need to replace my iPhone because mine looks flawless so far.
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Old Oct 1, 2012, 09:05 PM   #10
aphexacid
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Do not disturb?
My friend wasn't getting notified of calls and he had do not disturb on.

If that's not it, try a factory restore.
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Old Oct 1, 2012, 09:32 PM   #11
C0SM0
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Do not disturb?
My friend wasn't getting notified of calls and he had do not disturb on.

If that's not it, try a factory restore.
No, do not disturb is off...I checked. It's funny, this doesn't happen all the time. I imagine that I receive most calls, but knowing that some don't go through is troubling.

Thanks for the tip about doing a restore. I'll try that as a last resort before going to the Apple Store.
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Old Oct 29, 2012, 09:24 PM   #12
Acuraman01
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I am also suffering from this problem. If I call my phone 10 times, it may ring 3 or 4 times! I have contacted sprint & apple with no resolution. I have tried a reset, restore, refresh, service update, & I even got a replacement phone. I am having the same issues!
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Old Oct 29, 2012, 09:28 PM   #13
joeshmo2010
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Quote:
Originally Posted by chris566 View Post
:-) yes, phone is turned up and mute switch isn't on. I get no notifications that an incoming call came through.

----------



Thanks. Here is the port status:


We are sorry, we could not locate a port request for the number that you entered. Please check the number and try again. If you feel you have received this message in error, please contact Customer Service at 1-800-922-0204. Thank you for choosing Verizon Wireless.
I thought you had sprint...
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Old Oct 30, 2012, 07:27 AM   #14
chris566
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Quote:
Originally Posted by joeshmo2010 View Post
I thought you had sprint...
I thought that maybe this was a tool to checks port status on a universal (US) level. I don't know.

Anyway..it turns out to be a problem with Sprint LTE upgrades and one tower in particular that my house uses. Still having the same problem in Charlotte, NC.
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