Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Sep 21, 2012, 10:06 PM   #1
jread
macrumors regular
 
Join Date: Sep 2012
Location: Austin, TX
Cannot activate iPhone 5 (Verizon):

My wife and I have been T-Mobile customers for years. We wanted the iPhone 5 so I ordered two of them from Verizon (transferred our T-Mobile numbers) and got them today. My phone activated instantly with no issues. Her phone will *not* activate! Every time I try I get the following message:

"Device unknown

This iPhone is not recognized and cannot be activated for service. Please visit your nearest Apple Store for more information."


Does anyone know why this is happening and what I should do about it?
jread is offline   0 Reply With Quote
Old Sep 21, 2012, 10:07 PM   #2
zachnelson
macrumors 6502a
 
Join Date: Oct 2010
Quote:
Originally Posted by jread View Post
My wife and I have been T-Mobile customers for years. We wanted the iPhone 5 so I ordered two of them from Verizon (transferred our T-Mobile numbers) and got them today. My phone activated instantly with no issues. Her phone will *not* activate! Every time I try I get the following message:

"Device unknown

This iPhone is not recognized and cannot be activated for service. Please visit your nearest Apple Store for more information."


Does anyone know why this is happening and what I should do about it?
Have you called AppleCare (they're still open!) or Verizon?
__________________
15-inch Retina MacBook Pro and iPhone 5
zachnelson is offline   0 Reply With Quote
Old Sep 23, 2012, 01:24 AM   #3
jread
Thread Starter
macrumors regular
 
Join Date: Sep 2012
Location: Austin, TX
Quote:
Originally Posted by zachnelson View Post
Have you called AppleCare (they're still open!) or Verizon?
I had talked to Verizon and they did everything they could. Ended up having to go to the Apple store for troubleshooting, and they determined the phone was bad and replaced it with a brand new one. They said they hadn't seen this particular problem before, despite helping hundreds of people with various issues today.
jread is offline   0 Reply With Quote
Old Sep 25, 2012, 11:26 PM   #4
JLomeStang
macrumors newbie
 
Join Date: Sep 2012
Sounds Similar

Well, sounds similar to my issue.

I've been a T-Mobile customer for about 10 years. Pre-Ordered my iPhone 5 on the 14th and it arrived today. Couldn't activate. Went to both Verizon and Apple and so far no resolution has been found. Today they decided to cancel my Verizon account all together (not that they could find it in their system in the first place...) Tomorrow I am supposed to go back to iPhone store to get a new sim which Verizon will then activate on a "temporary number" until the 13th of October, when my current phone number will kick back into play.

So basically... I won't be using my brand new iPhone for 3 more weeks, after finally receiving it... that, on top of dealing with a family issue tomorrow and trying to find a way to squeeze a visit to the Apple store into the mix.

Very frustrating first experience so far with Apple/Verizon.
JLomeStang is offline   0 Reply With Quote
Old Sep 26, 2012, 09:04 AM   #5
AztecKing
macrumors member
 
Join Date: Aug 2007
Location: Southern Oregon
Mine did the same thing. Wife's activated right away but mine never would so Verizon replaced it.
AztecKing is offline   0 Reply With Quote
Old Sep 26, 2012, 09:07 AM   #6
Fusion79
macrumors regular
 
Join Date: Feb 2011
Location: Omaha, NE
Quote:
Originally Posted by jread View Post
My wife and I have been T-Mobile customers for years. We wanted the iPhone 5 so I ordered two of them from Verizon (transferred our T-Mobile numbers) and got them today. My phone activated instantly with no issues. Her phone will *not* activate! Every time I try I get the following message:

"Device unknown

This iPhone is not recognized and cannot be activated for service. Please visit your nearest Apple Store for more information."


Does anyone know why this is happening and what I should do about it?
Did you activate the SIM before turning on the iPhone? I got mine from Verizon and there were instructions included with the iphone. Before turning it on I had to call an 800 number from a different phone and activate my SIM. I then turned my phone on and everything worked fine. I already had a verizon account so I don't know if that makes a difference.
__________________
Computers: 13" MBP (Mid 2010), iMac (2007)
iOS: iPhone 4 32GB White (Sold), iPhone 5 32GB Black (Sold), iPhone 6 64GB Space Gray, iPad 2 16GB Wi-Fi
Fusion79 is offline   0 Reply With Quote
Old Sep 26, 2012, 09:13 AM   #7
CKtoph
macrumors 6502
 
Join Date: Nov 2007
I may be completely off base here, but when I was in the Apple store to pick up my iP5, the first one had some scratches on the bezel out of box, so he brought out a new one and worked a exchange. But the new one just wouldn't activate.

So, after going to the manager, they figured out that it was because, only with Verizon, one account holder could not simultaneously hold 2 iPhone 5s. Now, this doesn't make much sense to me, but instead of doing a straight up exchange. He refunded the first iPhone to a gift card, which then blanked my account of knowing it has an iP5, then re-purchased the new one, and then it activated perfectly fine.
__________________
CKtoph is offline   0 Reply With Quote
Old Sep 29, 2012, 04:19 PM   #8
GL-LdF
macrumors newbie
 
Join Date: Sep 2012
iPhone 5 (Verizon) from Apple not scheduled to be activated until mid-October

I have spent the last 2 hours trying to get my new iPhone 5 activated on the Verizon network. I was just told by a "Tier 2" representative at Verizon that the phone is not scheduled to be activated until mid-October. They said the phones purchased directly from Apple have this issue. ARGH!!! A Verizon service rep currently is working to get the activation date changed. He said it takes ~30 minutes, and that he would call me back after the phone is activated. If I can't get the phone activated today, I'm returning it.

I've been an Apple customer since 1977 (!), and this is the first time I have been really, really furious with Apple.
GL-LdF is offline   0 Reply With Quote
Old Sep 29, 2012, 04:39 PM   #9
Coleman2010
macrumors 68000
 
Join Date: Oct 2010
Location: NYC
Quote:
Originally Posted by GL-LdF View Post
I've been an Apple customer since 1977 (!), and this is the first time I have been really, really furious with Apple.
I'm not sure why this is Apple's fault unless an Apple employee entered in the late activation date. Shouldn't your anger be with Verizon's activation process?
Coleman2010 is offline   0 Reply With Quote
Old Sep 29, 2012, 04:41 PM   #10
Dechter
macrumors member
 
Join Date: Jul 2010
Quote:
Originally Posted by GL-LdF View Post
I have spent the last 2 hours trying to get my new iPhone 5 activated on the Verizon network. I was just told by a "Tier 2" representative at Verizon that the phone is not scheduled to be activated until mid-October. They said the phones purchased directly from Apple have this issue. ARGH!!! A Verizon service rep currently is working to get the activation date changed. He said it takes ~30 minutes, and that he would call me back after the phone is activated. If I can't get the phone activated today, I'm returning it.

I've been an Apple customer since 1977 (!), and this is the first time I have been really, really furious with Apple.
I think you were just sold a line of baloney. Apple doesn't activate phones, the carriers do.
Dechter is offline   1 Reply With Quote
Old Sep 29, 2012, 04:45 PM   #11
xraydoc
macrumors Demi-God
 
xraydoc's Avatar
 
Join Date: Oct 2005
Location: 192.168.1.1
Quote:
Originally Posted by GL-LdF View Post
I have spent the last 2 hours trying to get my new iPhone 5 activated on the Verizon network. I was just told by a "Tier 2" representative at Verizon that the phone is not scheduled to be activated until mid-October. They said the phones purchased directly from Apple have this issue. ARGH!!! A Verizon service rep currently is working to get the activation date changed. He said it takes ~30 minutes, and that he would call me back after the phone is activated. If I can't get the phone activated today, I'm returning it.

I've been an Apple customer since 1977 (!), and this is the first time I have been really, really furious with Apple.
Something isn't right here. Why would Verizon wait 3 weeks to activate a phone?? Call and speak to someone else. Or take your phone to a Verizon store and have them activate it. Someone is screwing up your account, methinks.
__________________
3.5GHz i7 27" iMac Surface Pro 3 i5 2.5GHz i5 Mac mini + 27" Thunderbolt display iPhone 6 Plus
xraydoc is offline   0 Reply With Quote
Old Sep 29, 2012, 06:42 PM   #12
GL-LdF
macrumors newbie
 
Join Date: Sep 2012
iPhone 5 (Verizon) from Apple not scheduled to be activated until mid-October

The Verizon rep I spoke with told me that all he had been doing today is changing the activation date on iPhone 5s purchased from Apple. I don't know whether the glitch lies with Apple (I know that they do not activate phones), which sold me the phone, or Verizon.

I tried going to a Verizon store, but the hours listed on the web were not the same as the ones listed on the store window and the store was closed. Frustrating.

My iPhone is now activated, but it took a total of 3.5 hours if I include the time it took to get to and from the Verizon store.
GL-LdF is offline   0 Reply With Quote
Old Sep 30, 2012, 05:19 PM   #13
Pandy916
macrumors newbie
 
Join Date: Sep 2012
Question Verizon can not activate my iPhone 5 either

I'm also switching from another carrier to Verizon and chose to keep my same number. I got my phone on Friday and could not activate it myself. I went to Verizon Saturday and after two hours, the Manager could not activate it either after speaking with three people from customer service who advised him that they could not find my order, although he provided them with everything that was on my order form/receipt. He was finally transferred to someone in their IT Dept. and the tech did find my order. She advised that my activation had failed and she would have to resubmit it. She advised it would take up to 24 hours and my phone would be working. Welll, it's 5:15pm and my phone still is not working. I called the IT Dept. today and guess what....they're closed. I got this information after holding on for 30 minutes....Go figure. My first impression of Verizon is not a good one.

I am ready to get my $400+ money back and stay with my own carrier.

Any suggestions???
Pandy916 is offline   0 Reply With Quote
Old Sep 30, 2012, 06:36 PM   #14
slate5
macrumors newbie
 
Join Date: Sep 2012
similar situation

I had the exact same problem. I spent 3 days trying to activate a phone that had no number associated with it in the Verizon system--even though I had a receipt with a phone number. Spent hours on the phone with multiple tech support people-- all kinds of confusion. I had to wait the 24 wait period as well which did not resolve the problem. Finally, after a 2 hour call a rep told me that I needed a new sim card and he made a notation in the verizon system. When I went to the Verizon store, they first said I would need to go to an apple store bc they had no Sim cards in stock, but then they found one in the back. When they replaced the Sim it worked right away.
slate5 is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Activate a Verizon iPhone 5 with a non-Verizon sim? pickaxe iPhone 17 Feb 5, 2013 08:33 AM
Cannot activate Verizon iPhone 5 SonRK iPhone 4 Oct 16, 2012 06:32 PM
Activate iPhone 5 on Verizon jmo1116 iPhone 0 Sep 21, 2012 05:30 PM
Resolved: Activate Verizon iPhone gsugolfer iPhone 0 Sep 21, 2012 04:42 PM
Cannot activate new iPhone on Verizon gradstudent88 iPhone 3 Aug 7, 2012 06:12 PM

Forum Jump

All times are GMT -5. The time now is 10:14 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC