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Old Sep 23, 2012, 12:35 PM   #1
Captainobvvious
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AT&T get your upgrade fees waived.

As of 8:30pm EST 9/23/12 people have saved $1,398 from the information in this thread. Want to help as many people as possible.

You can do it through their live chat. I just contacted them and they refunded both $36 upgrade fees. Technically they credited my account for that amount.

Its quick and easy and can save you some money.

http://www.att.com/esupport/main.jsp?cv=820

Live chat is on the right side of the screen, sign in and click billing and payment support.

All I said was:

"Good morning. I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account."

(When I wrote it to them it was plural as I was doing two fees and two contract extensions)

Last edited by stridemat; Nov 21, 2012 at 04:37 PM. Reason: Removed bump request
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Old Sep 23, 2012, 12:37 PM   #2
Spicedham
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what did you tell them?
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Old Sep 23, 2012, 12:39 PM   #3
Captainobvvious
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Originally Posted by Spicedham View Post
what did you tell them?
I updated my OP with it:

"Good morning. I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account."
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Old Sep 23, 2012, 12:39 PM   #4
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Originally Posted by Spicedham View Post
what did you tell them?
*facepalm*
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Old Sep 23, 2012, 12:47 PM   #5
Captainobvvious
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*facepalm*
It wasn't a dumb question. Did I use a trick? Did I threaten to cancel my account? Did I say something special to convince them?

Nope, just asked straight up.
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Old Sep 23, 2012, 12:51 PM   #6
Squid7085
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I called in about my frustrations with the activation process (They Deactivated my old phone, and didn't activate my new phone leaving me to have to use my neighbors phone.) I got a bit chippy because this is the third iPhone upgrade I have had butchered in three years. They waived it without me even asking, that must be their "go to" make people happy fee to waive. I feel bad for the guy he seemed to have no idea what was going on, must have been a long day. Anyways, yeah, it seems to be pretty easy to be waived, it shouldn't exist in the first place. The logic of paying $36 for the privilege of being locked in to another 2 year contract is beyond me. I wouldn't accept no for an answer, and just tell them right away "I think this fee is stupid, I expect it to be waived."
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Old Sep 23, 2012, 01:02 PM   #7
Captainobvvious
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I called in about my frustrations with the activation process (They Deactivated my old phone, and didn't activate my new phone leaving me to have to use my neighbors phone.) I got a bit chippy because this is the third iPhone upgrade I have had butchered in three years. They waived it without me even asking, that must be their "go to" make people happy fee to waive. I feel bad for the guy he seemed to have no idea what was going on, must have been a long day. Anyways, yeah, it seems to be pretty easy to be waived, it shouldn't exist in the first place. The logic of paying $36 for the privilege of being locked in to another 2 year contract is beyond me. I wouldn't accept no for an answer, and just tell them right away "I think this fee is stupid, I expect it to be waived."
I agree. Its a money grab and nothing more. There is no justification for a $36 dollar fee. Its a chance to make another $36 per customer in pure profit. There is no value added from that $36. I'm already committing my business there for two more years, that's what they get from it.
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Old Sep 23, 2012, 01:04 PM   #8
schizbomb
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no dice for me
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Old Sep 23, 2012, 01:04 PM   #9
unlimitedx
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Originally Posted by Captainobvvious View Post
I agree. Its a money grab and nothing more. There is no justification for a $36 dollar fee. Its a chance to make another $36 per customer in pure profit. There is no value added from that $36. I'm already committing my business there for two more years, that's what they get from it.
i upgraded two lines, and the rep said she can only credit one line. what should i say?
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Old Sep 23, 2012, 01:05 PM   #10
Robb.
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Your upgrade fees generally help pay the employee's commission, etc.. I agree, it does seem pointless for those that complete the upgrade on their own.

I too had my fee waived via this thread. I just asked them to, no threatening, literally opened with "I'd like to chat today about having the upgrade fees waived from my lines for my recent upgrade."

The rep credited one account, and I asked her about the other. She noted that she didn't notice that I had two lines and then immediately waived the other line as well.
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Old Sep 23, 2012, 01:07 PM   #11
Captainobvvious
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i upgraded two lines, and the rep said she can only credit one line. what should i say?
You could either protest or try your luck by exiting out and getting another rep.
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Old Sep 23, 2012, 01:07 PM   #12
megsalias
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I just had a live chat with them. I paid $250 each on two lines for an early upgrade and then the two $36 fees. I told them that I had heard of people having fees waived, so I thought I would look I into it. I had $241.86 credited to my account with no questions asked...WAY more than I was expecting. I was just nice about it an honest about what I wanted.
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Old Sep 23, 2012, 01:09 PM   #13
Captainobvvious
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Originally Posted by schizbomb View Post
no dice for me
I would definitely try again with a different rep.

----------

Quote:
Originally Posted by megsalias View Post
I just had a live chat with them. I paid $250 each on two lines for an early upgrade and then the two $36 fees. I told them that I had heard of people having fees waived, so I thought I would look I into it. I had $241.86 credited to my account with no questions asked...WAY more than I was expecting. I was just nice about it an honest about what I wanted.
Wow so you got your early upgrade payment back? Amazing.

I did start this thread so lets talk about a finders fee...
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Old Sep 23, 2012, 01:14 PM   #14
Jman13
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My rep has credited my account, but noted that 'this is a one time courtesy...we will not be waiving this fee in the future.' They waived the $18 fee for me last year as well, but I did that over the phone.

Well, better now than never, right?
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Old Sep 23, 2012, 01:15 PM   #15
Captainobvvious
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If this thread helps you please post to confirm so that it gets bumped and allows someone else to see it and get some money back too!

----------

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Originally Posted by Jman13 View Post
My rep has credited my account, but noted that 'this is a one time courtesy...we will not be waiving this fee in the future.' They waived the $18 fee for me last year as well, but I did that over the phone.

Well, better now than never, right?
I think they will always say its a one time thing. I don't think that will stop you from doing it next time.
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Old Sep 23, 2012, 01:15 PM   #16
megsalias
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Originally Posted by Captainobvvious View Post
[/COLOR]

Wow so you got your early upgrade payment back? Amazing.

I did start this thread so lets talk about a finders fee...
Technically it was two lines so it was $500 in early upgrade fees, so I got a portion back. I'm certainly not complaining though. I wasn't sure I would get anything back, so that was a pleasant surprise.

Finder's fee? Started what thread? There's a thread? I don understand. Haha. :P
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Old Sep 23, 2012, 01:17 PM   #17
Captainobvvious
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Originally Posted by megsalias View Post
Technically it was two lines so it was $500 in early upgrade fees, so I got a portion back. I'm certainly not complaining though. I wasn't sure I would get anything back, so that was a pleasant surprise.

Finder's fee? Started what thread? There's a thread? I don understand. Haha. :P
Hey, that's fantastic still. You basically just made almost $250. That's awesome.
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Old Sep 23, 2012, 01:17 PM   #18
VivaLaFisica
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My account wasn't credited for $36, but instead the lady removed the charge of $36 that would have been on my next bill. Works for me.
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Old Sep 23, 2012, 01:24 PM   #19
eimeria
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I also had my fees upgraded. I just asked nicely. I almost used the OP's text verbatim on the online chat. Took less than 5 minutes.
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Old Sep 23, 2012, 01:35 PM   #20
BlueGummiBear
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Does the upgrade fee apply if you ordered through the Apple.com website? I never saw any mention of an upgrade fee during the purchase process.
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Old Sep 23, 2012, 01:39 PM   #21
KPOM
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Does the upgrade fee apply if you ordered through the Apple.com website? I never saw any mention of an upgrade fee during the purchase process.
It's usually added to your next bill.
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Old Sep 23, 2012, 01:39 PM   #22
megsalias
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Originally Posted by BlueGummiBear View Post
Does the upgrade fee apply if you ordered through the Apple.com website? I never saw any mention of an upgrade fee during the purchase process.
As far as I know, it applies on the bill no matter where you make the purchase. I bought the iPhone 4 at Best Buy a couple of years ago, and the fees were still applied then.
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Old Sep 23, 2012, 01:45 PM   #23
Resante
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Just got a guy who tried to play hardball, but in the end waived my 2 upgrade fees. Amazing what happens when you hint at porting out.
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Old Sep 23, 2012, 02:01 PM   #24
Iphoneness
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The lady I got tried to get around it at first by explaining to me what the upgrade fee is for and quickly saying their line about is there anything I can help you with, have a nice day.

I then went on to tell her that I've never used any of the services(assistance activating new phones and returning devices and such) she just explained and she then said, "I see you're a long time customer with us. Let me waive that fee for you."
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Old Sep 23, 2012, 02:09 PM   #25
drka0tic
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You guys chatted today? The site shows me that live chat is unavailable in the billing/support area.
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