Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Sep 23, 2012, 03:10 PM   #26
Iphoneness
macrumors 6502
 
Join Date: Mar 2010
Location: Raleigh, North Carolina
Quote:
Originally Posted by drka0tic View Post
You guys chatted today? The site shows me that live chat is unavailable in the billing/support area.
Yup, just did it a few minutes ago.
Iphoneness is offline   0 Reply With Quote
Old Sep 23, 2012, 03:11 PM   #27
RobT
macrumors 6502a
 
Join Date: Dec 2007
Worked perfectly for me, thanks OP!

AT&T was very nice, credited my account right away and it's already showed up on my account online. Even sent me one of the AT&T text messages letting me know the change. Very nice.
__________________
Mid '14 retina MacBook Pro 13", 8 GB RAM, 256 GB SSD; 64GB iPhone 6 (Gray); Apple TV 2; TWITTER: @RobT43
RobT is offline   0 Reply With Quote
Old Sep 23, 2012, 03:13 PM   #28
Dennis187
macrumors regular
 
Join Date: Jun 2010
Location: below you
Send a message via ICQ to Dennis187 Send a message via AIM to Dennis187 Send a message via Yahoo to Dennis187
Quote:
Originally Posted by unlimitedx View Post
i upgraded two lines, and the rep said she can only credit one line. what should i say?
"My girlfriend will give you a kiss!"
Dennis187 is offline   0 Reply With Quote
Old Sep 23, 2012, 03:17 PM   #29
ScousePete
macrumors newbie
 
Join Date: Sep 2012
I don't see an upgrade fee anywhere in my account online. Did I get lucky or do I have to wait until the end of my billing cycle?
ScousePete is offline   0 Reply With Quote
Old Sep 23, 2012, 03:18 PM   #30
PharmDoc
macrumors 6502
 
Join Date: Oct 2010
Got the $250 credited last night. I only asked for one line because the other is up in November. Thanks AT&T. It took me several tries before it happened.
PharmDoc is offline   0 Reply With Quote
Old Sep 23, 2012, 03:31 PM   #31
Hollow Man
macrumors regular
 
Join Date: Jun 2010
Location: Connecticut
I'm speaking to them now, and they will only credit me for one of our two lines. Which is ok, but the fact they're trying to convince me they're doing me a favor (because my phones are "discounted" via my two year contract) is annoying as all get out.

-HM
__________________
"I see a Hollow Man, gun in hand, it points my way." - The Cult
Band Chat
Hollow Man is offline   0 Reply With Quote
Old Sep 23, 2012, 03:35 PM   #32
dgalvan123
macrumors 6502a
 
Join Date: Feb 2008
I called in today and asked about my two upgrade fees (one for me, one for my wife). I hadn't read this thread yet at the time, I was just curious as to how they were justifying charging us fees when all we were doing was switching handsets and re-starting our 2-year contracts on the same plans.

But before I said any of that (I just said "I have a question about the upgrade fees. . .") The support person said "Let me see if those fees are eligible to be waived. . ." 5 seconds goes by "They are! So I can go ahead and waive those for you!"

Saved me $72 (two fees) compared to if I had not called. Of course, in my opinion that $72 should never have been charged in the first place, but anyway, the phone call was worth my time.

(I should note that I have a corporate discount on my ATT iphone plans because my company has an agreement with them. The support person at ATT implied that the reason my fees were eligible to be waived was because of that corporate discount plan. It was news to me when I found this thread that apparently they are waiving the fees for everyone, regardless of any corporate discount. But I just mention this as a possible explanation as to why they waived BOTH my fees, and only seem to be waiving one of the two fees for others in this thread.)
dgalvan123 is offline   0 Reply With Quote
Old Sep 23, 2012, 03:42 PM   #33
LiarInGlass
macrumors member
 
Join Date: May 2011
Just did this, first time the Live Chat agent told me he couldn't waive the fee, so I tried again a few moments later and was credited $36.00 to my account.
LiarInGlass is offline   0 Reply With Quote
Old Sep 23, 2012, 03:49 PM   #34
richpuer
macrumors 6502
 
Join Date: Nov 2010
Screw the chat. I just called them and told them I needed this credit applied. Rep responded and said right away, please hold. No fuss. Click image for larger version

Name:	image.jpg
Views:	160
Size:	105.1 KB
ID:	361912

Includes taxes so its more than 72. Annoying how that have to make us do this dance every time we upgrade
richpuer is offline   1 Reply With Quote
Old Sep 23, 2012, 03:54 PM   #35
noobinator
macrumors 65816
 
Join Date: Jun 2009
Location: Pasadena, CA
It says chat unavailable on Sundays when I try?
noobinator is offline   0 Reply With Quote
Old Sep 23, 2012, 03:56 PM   #36
Vivid5500
macrumors newbie
 
Join Date: Jul 2010
Was able to get on the chat this afternoon. I officially upgraded my lines this morning so the fee didn't appear on my bill yet. However after I said I was off contract and didn't need an early upgrade fee, the customer rep said that he would apply a "callback" to the account and have the upgrade fees waived as soon as they appeared on my account.

Someone is supposed to be calling me when they appear so they can confirm that they are waived. So I guess it's not 100% done yet but should be once it appears on my bill.
Vivid5500 is offline   0 Reply With Quote
Old Sep 23, 2012, 03:57 PM   #37
indianboynyc
macrumors regular
 
Join Date: Jun 2010
old news. there's a thread already I made regarding this and getting early upgrade with your Avon being discounted for 6 months so it balances out
indianboynyc is offline   0 Reply With Quote
Old Sep 23, 2012, 03:57 PM   #38
LulzChicken
macrumors newbie
 
Join Date: Sep 2012
Are there any other ways I can get AT&T to give me money back?

Click "chat now" under the billing and payments section:
https://www.att.com/OLAM_PROD_CMS//o...ctionType=tech
LulzChicken is offline   0 Reply With Quote
Old Sep 23, 2012, 03:57 PM   #39
Captainobvvious
Thread Starter
macrumors 6502
 
Join Date: Jun 2010
Out of curiosity has anyone who had the fees waived by live chat received any kind of confirmation by email or text that this was done?
Captainobvvious is offline   0 Reply With Quote
Old Sep 23, 2012, 03:58 PM   #40
aphexacid
macrumors 6502a
 
aphexacid's Avatar
 
Join Date: Jul 2007
Location: Chicago
i guess chat is not available right now? i only see chat for "international data".

All i can do is talk to Charlie :/
aphexacid is offline   0 Reply With Quote
Old Sep 23, 2012, 04:00 PM   #41
Scottgb
macrumors newbie
 
Join Date: Jun 2010
Thank you to the OP, I was just able to get my fee waived also.

----------

Quote:
Originally Posted by Captainobvvious View Post
Out of curiosity has anyone who had the fees waived by live chat received any kind of confirmation by email or text that this was done?
Yes, I just received an email confirmation of my chat session.
Scottgb is offline   0 Reply With Quote
Old Sep 23, 2012, 04:08 PM   #42
JohnRN
macrumors member
 
Join Date: Mar 2010
Location: Atlanta, GA
Just got my refund a moment ago as well via the chat app. No fuss or hassle. I just told her I'm wanting my upgrade fee credited too my account. I'd hate to leave ATT for Verizon after all these years. She "checked" my account and said here's a one time courtesy credit. In two years I'm sure they will be giving me another "one time" courtesy credit.
__________________
Late 2013 15' rMBP 2.6 i7 w/ 16GB RAM and 1GB PCIe SSD
Late 2012 Mac Mini 2.3 i7 w/ 8GB RAM and 512GB SSD + 1GB HDD
Reburb 2010 27' Core i7
128 GB Retina iPad Mini / 128GB iPhone 6
JohnRN is offline   0 Reply With Quote
Old Sep 23, 2012, 04:17 PM   #43
sixxmum
macrumors 6502
 
Join Date: Aug 2010
Anyone with premier been able to do this via chat? They gave me a number and then I sat on hold.

And, which chat option did you select? Billing/payments says that live chat is not available for me.
sixxmum is offline   0 Reply With Quote
Old Sep 23, 2012, 04:18 PM   #44
r.harris1
macrumors Demi-God
 
Join Date: Feb 2012
Location: Denver, CO
Worked great. I recently added an iPad to the new mobile share plan and they tossed in one of their "activation fees". They were very prompt in removing it over chat. Like some others it was characterized as a "one time" option. We'll see
r.harris1 is offline   0 Reply With Quote
Old Sep 23, 2012, 04:20 PM   #45
armyxrays
macrumors member
 
Join Date: Sep 2012
Location: Fresno, CA
Quote:
Originally Posted by drka0tic View Post
You guys chatted today? The site shows me that live chat is unavailable in the billing/support area.
Same here.
armyxrays is offline   0 Reply With Quote
Old Sep 23, 2012, 04:24 PM   #46
randy98mtu
macrumors 65816
 
Join Date: Mar 2009
I am chatting with an agent now. I asked if I was charged this fee on 2 lines because I did my upgrades online. I was getting the unavailable message. I clicked around a bit more and got the other chat link I had seen on the right side and then it worked. Hopefully they will give me a credit for them. Before the iPhone 5 announcement, 5 of my 6 lines were off contract. I certainly didn't have to stay with AT&T...

Edit: Update with agent response...
Quote:
Agent: These are actually standard charges for all customers eligible for upgrade and did online or at the store upgrade.
Agent: But I will waive it as a one time courtesy.
Rolled my eyes, but said "That would be terrific, thank you so much."

Last edited by randy98mtu; Sep 23, 2012 at 04:30 PM.
randy98mtu is offline   0 Reply With Quote
Old Sep 23, 2012, 04:35 PM   #47
Mazda 3s
macrumors 6502
 
Join Date: Oct 2006
I just called AT&T and spoke to someone in billing. I explained that I thought that the $36 charge for each of the two iPhone 5 I ordered seemed ridiculous, especially considering I paid the extra $250 to have one of them upgraded early.

The CSR said that as a courtesy that they would refund BOTH activation charges.

AWESOMENESS
Mazda 3s is offline   0 Reply With Quote
Old Sep 23, 2012, 04:38 PM   #48
nperei
macrumors newbie
 
Join Date: Jun 2010
Thanks! that did works! I just got off 5 minutes ago. That was about 40.00 credit causd there was sales tax part of it. Nice to spend on Otterbox Defender!
nperei is offline   0 Reply With Quote
Old Sep 23, 2012, 04:40 PM   #49
sixxmum
macrumors 6502
 
Join Date: Aug 2010
Done by phone call, as a one time courtesy
sixxmum is offline   0 Reply With Quote
Old Sep 23, 2012, 04:45 PM   #50
megsalias
macrumors regular
 
Join Date: Jun 2010
Location: Mobile, AL
Quote:
Originally Posted by Captainobvvious View Post
Out of curiosity has anyone who had the fees waived by live chat received any kind of confirmation by email or text that this was done?
I didn't get an email or anything, but my account balance is showing $241.86CR now.
megsalias is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Anyone able to get their AT&T upgrade fee waived? xTRIGGER092x iPhone 23 Dec 17, 2013 04:22 PM
AT&T is No Longer Waiving Upgrade Fees Middiebear iPhone 51 Apr 8, 2013 12:36 AM
AT&T automatically refunding upgrade fees? kuebby iPhone 4 Oct 4, 2012 01:46 PM
AT&T upgrade fees erratikmind iPhone 30 Sep 22, 2012 08:20 PM
How to get your at&t activation fee waived... --- update: WAIVED ON 3 LINES!!! indianboynyc iPhone 49 Sep 17, 2012 05:40 AM

Forum Jump

All times are GMT -5. The time now is 03:56 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC