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Old Sep 24, 2012, 12:17 PM   #126
2SwiFt29
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Was able to get a $36 fee credited back through the AT&T chat. I will have to do this again for my wife's phone once I get it since Apple ran out. Thank you for this thread!

On the 2nd fee waive, "I have noted the account that we can waive one more upgrade fee this year. You have been a loyal AT&T customer and we certainly appreciate your business."

Great service...
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Old Sep 24, 2012, 12:45 PM   #127
MaxPower49
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Anyone know if this works for getting the activation fee waived on a brand new AT&T account?
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Old Sep 24, 2012, 12:52 PM   #128
ajones46
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Chat is saying its unavailable for billing and payment - anyone else? Maybe I should just try calling. Then again, I don't want to be placed on hold for 40 minutes.
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Old Sep 24, 2012, 12:57 PM   #129
slick316
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Quote:
Originally Posted by ajones46 View Post
Chat is saying its unavailable for billing and payment - anyone else? Maybe I should just try calling. Then again, I don't want to be placed on hold for 40 minutes.
Its showing unavailable for me also. I bet they temporarily closed online chat for billing so that we end up calling them instead.

I'm going to keep checking through out the day.

EDIT - Just got through with the online chat.
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Last edited by slick316; Sep 24, 2012 at 01:05 PM. Reason: Got through........
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Old Sep 24, 2012, 01:02 PM   #130
PrestonWard
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I tried with rep Enrique Rios and he would not do it. I sent a good 30 minutes in chat and nothing.
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Old Sep 24, 2012, 01:02 PM   #131
Zdb
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I had an issue with my cross upgrade where AT&T switched me off of my unlimited plan to a 300 mb plan without my authorization. Not only did I get them to get me back on my unlimited plan but I also had my upgrade fee waived and free data for this billing period.
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Old Sep 24, 2012, 01:05 PM   #132
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No luck on a chat with AT&T. Upgraded to two iPhone 5's over the weekend. Maybe I'll try again with another rep.
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Old Sep 24, 2012, 01:07 PM   #133
slick316
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I got in on the chat, but its not going well. I am getting a lot of scripted replies.
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Old Sep 24, 2012, 01:08 PM   #134
Vertigo50
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Add me to your list. I got my $36 fee waived. Thanks for the info.
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Old Sep 24, 2012, 01:08 PM   #135
mzd
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Quote:
Originally Posted by ajones46 View Post
Chat is saying its unavailable for billing and payment - anyone else? Maybe I should just try calling. Then again, I don't want to be placed on hold for 40 minutes.
it showed up as unavailable for me as well at first, but i just waited a few minutes and refreshed and it came back up. i think availability is just based on current chat volume. it should open up again fairly soon.
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Old Sep 24, 2012, 01:09 PM   #136
bluesxtreme
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Of the 4 upgraded lines: 3 Iphone 5's and a 1 Iphone 4s they would only waive 2 of the lines for me.
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Old Sep 24, 2012, 01:17 PM   #137
oscsjc
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I am eligable for a full upgrade next month. All I want is them to waive 28 days. Rep at ATT store told me they won't do it.
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Old Sep 24, 2012, 01:19 PM   #138
caseyervin
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No dice

I just tried and got a long, canned response detailing all the bs that the fee covers and that it is not able to be waived.
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Old Sep 24, 2012, 01:21 PM   #139
scat999999
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Worked for me too. Thanks for the tip. I just copy/pasted your line.
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Old Sep 24, 2012, 01:21 PM   #140
Macinva
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Just got done with my AT&T chat. I was credited back half of the $250 and he waived the $36 "upgrade" fee.

I didn't use the text in the thread, I simply stated the deal, I paid a lot of the phone and have been with AT&T forever, so I felt the extra fees were excessive.

So I ended up getting $161.00 credited to my account.

Not too bad! Thanks for the thread.
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Old Sep 24, 2012, 01:23 PM   #141
kodek
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Add another person to the list. I got one $36 fee waived. I told them I found it unfair, and they said that they can't just waive it because I don't want to pay for it. I told them they had no problem doing it last year, and that other representatives were doing it without any issue. The chat representative transferred me to someone else who did it as a "one time courtesy." They said that the fee is there for a number of reasons (such as helping recommend people equipment, give out special discounts, and other reasons that never seem to apply to me).

Anyway, thanks for the idea. Those $36 add up, especially when they're unnecessary.
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Old Sep 24, 2012, 01:23 PM   #142
iproductsuser
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I called in and had both upgrade fees waived plus something else (couldn't understand the rep) for a total of $80 some dollars credit. I got an email confirmation of this with the amt listed. Thanks at&t!
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Old Sep 24, 2012, 01:24 PM   #143
Paratel
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Did the same thing, got two upgrade fees waived, just asked nicely and told them I was a loyal AT&T customer. Two $36.00 fees waived! Done
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Old Sep 24, 2012, 01:29 PM   #144
shaneplewis
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The rep said that he couldn't waive mine now as it has not yet been billed, but made notes on my account and I would have to contact a rep once I receive my bill to have them waive it.

So I guess I kind of got mine waived?

I tried with the $250 as well and it was no go, at all. Nada.
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Old Sep 24, 2012, 01:30 PM   #145
slick316
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Got mine waived.

Explained that I felt the fee was unnecessary and that the explanation for the fee was not only vague, but slightly insulting. As a loyal customer who is agreeing to a new 2 year contract for a slightly discounted phone, I do not feel that AT&T should tell this customer to pay an extra $36 up front, with no real reasoning. Its a pretty lame tactic, similar to the "doc fee" that car dealerships charge.
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Old Sep 24, 2012, 01:31 PM   #146
Chedd
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I ordered from apple.com, will at&t be charging me an upgrade fee?
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Old Sep 24, 2012, 01:33 PM   #147
DrewDaHilp1
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I tried. The drone I mean rep just kept telling me that the upgrade fee wasn't allowed to be waived that it was valet service. Even though no one from ATT did anything for me.

----------

Quote:
Originally Posted by Chedd View Post
I ordered from apple.com, will at&t be charging me an upgrade fee?
Yes.
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Old Sep 24, 2012, 01:35 PM   #148
Chedd
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Quote:
Originally Posted by DrewDaHilp1 View Post
I tried. The drone I mean rep just kept telling me that the upgrade fee wasn't allowed to be waived that it was valet service. Even though no one from ATT did anything for me.

----------



Yes.
Yikes, I don't see it anywhere on my billing statement... Where am I supposed to see it?
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Old Sep 24, 2012, 01:40 PM   #149
ajones46
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Lol I've been checking the availability for the past 5 hours and am still showing up nothing. Yarg!
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Old Sep 24, 2012, 01:41 PM   #150
DrewDaHilp1
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Originally Posted by Chedd View Post
Yikes, I don't see it anywhere on my billing statement... Where am I supposed to see it?
It will come on your next statement. Or at least that is how mine have shown in the past. This is the first year I tried to get it waived.
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