AT&T get your upgrade fees waived. - Page 6

2SwiFt29 · Sep 24, 2012, 12:17 PM

Was able to get a $36 fee credited back through the AT&T chat. I will have to do this again for my wife's phone once I get it since Apple ran out. Thank you for this thread!

On the 2nd fee waive, "I have noted the account that we can waive one more upgrade fee this year. You have been a loyal AT&T customer and we certainly appreciate your business."

Great service...

MaxPower49 · Sep 24, 2012, 12:45 PM

Anyone know if this works for getting the activation fee waived on a brand new AT&T account?

ajones46 · Sep 24, 2012, 12:52 PM

Chat is saying its unavailable for billing and payment - anyone else? Maybe I should just try calling. Then again, I don't want to be placed on hold for 40 minutes.

slick316 · 01:05 PM

Quote:

Originally Posted by ajones46

Chat is saying its unavailable for billing and payment - anyone else? Maybe I should just try calling. Then again, I don't want to be placed on hold for 40 minutes.

Its showing unavailable for me also. I bet they temporarily closed online chat for billing so that we end up calling them instead.

I'm going to keep checking through out the day.

EDIT - Just got through with the online chat.

PrestonWard · Sep 24, 2012, 01:02 PM

I tried with rep Enrique Rios and he would not do it. I sent a good 30 minutes in chat and nothing.

Zdb · Sep 24, 2012, 01:02 PM

I had an issue with my cross upgrade where AT&T switched me off of my unlimited plan to a 300 mb plan without my authorization. Not only did I get them to get me back on my unlimited plan but I also had my upgrade fee waived and free data for this billing period.

spblat · Sep 24, 2012, 01:05 PM

No luck on a chat with AT&T. Upgraded to two iPhone 5's over the weekend. Maybe I'll try again with another rep.

slick316 · Sep 24, 2012, 01:07 PM

I got in on the chat, but its not going well. I am getting a lot of scripted replies.

Vertigo50 · Sep 24, 2012, 01:08 PM

Add me to your list. I got my $36 fee waived. Thanks for the info.

mzd · Sep 24, 2012, 01:08 PM

Quote:

Originally Posted by ajones46

Chat is saying its unavailable for billing and payment - anyone else? Maybe I should just try calling. Then again, I don't want to be placed on hold for 40 minutes.

it showed up as unavailable for me as well at first, but i just waited a few minutes and refreshed and it came back up. i think availability is just based on current chat volume. it should open up again fairly soon.

bluesxtreme · Sep 24, 2012, 01:09 PM

Of the 4 upgraded lines: 3 Iphone 5's and a 1 Iphone 4s they would only waive 2 of the lines for me.

oscsjc · Sep 24, 2012, 01:17 PM

I am eligable for a full upgrade next month. All I want is them to waive 28 days. Rep at ATT store told me they won't do it.

caseyervin · Sep 24, 2012, 01:19 PM

I just tried and got a long, canned response detailing all the bs that the fee covers and that it is not able to be waived.

scat999999 · Sep 24, 2012, 01:21 PM

Worked for me too. Thanks for the tip. I just copy/pasted your line.

Macinva · Sep 24, 2012, 01:21 PM

Just got done with my AT&T chat. I was credited back half of the $250 and he waived the $36 "upgrade" fee.

I didn't use the text in the thread, I simply stated the deal, I paid a lot of the phone and have been with AT&T forever, so I felt the extra fees were excessive.

So I ended up getting $161.00 credited to my account.

Not too bad! Thanks for the thread.

kodek · Sep 24, 2012, 01:23 PM

Add another person to the list. I got one $36 fee waived. I told them I found it unfair, and they said that they can't just waive it because I don't want to pay for it. I told them they had no problem doing it last year, and that other representatives were doing it without any issue. The chat representative transferred me to someone else who did it as a "one time courtesy." They said that the fee is there for a number of reasons (such as helping recommend people equipment, give out special discounts, and other reasons that never seem to apply to me).

Anyway, thanks for the idea. Those $36 add up, especially when they're unnecessary.

iproductsuser · Sep 24, 2012, 01:23 PM

I called in and had both upgrade fees waived plus something else (couldn't understand the rep) for a total of $80 some dollars credit. I got an email confirmation of this with the amt listed. Thanks at&t!

Paratel · Sep 24, 2012, 01:24 PM

Did the same thing, got two upgrade fees waived, just asked nicely and told them I was a loyal AT&T customer. Two $36.00 fees waived! Done

shaneplewis · Sep 24, 2012, 01:29 PM

The rep said that he couldn't waive mine now as it has not yet been billed, but made notes on my account and I would have to contact a rep once I receive my bill to have them waive it.

So I guess I kind of got mine waived?

I tried with the $250 as well and it was no go, at all. Nada.

slick316 · Sep 24, 2012, 01:30 PM

Got mine waived.

Explained that I felt the fee was unnecessary and that the explanation for the fee was not only vague, but slightly insulting. As a loyal customer who is agreeing to a new 2 year contract for a slightly discounted phone, I do not feel that AT&T should tell this customer to pay an extra $36 up front, with no real reasoning. Its a pretty lame tactic, similar to the "doc fee" that car dealerships charge.

Chedd · Sep 24, 2012, 01:31 PM

I ordered from apple.com, will at&t be charging me an upgrade fee?

DrewDaHilp1 · Sep 24, 2012, 01:33 PM

I tried. The drone I mean rep just kept telling me that the upgrade fee wasn't allowed to be waived that it was valet service. Even though no one from ATT did anything for me.

----------

Quote:

Originally Posted by Chedd

I ordered from apple.com, will at&t be charging me an upgrade fee?

Yes.

Chedd · Sep 24, 2012, 01:35 PM

Quote:

Originally Posted by DrewDaHilp1

I tried. The drone I mean rep just kept telling me that the upgrade fee wasn't allowed to be waived that it was valet service. Even though no one from ATT did anything for me.

----------

Yes.

Yikes, I don't see it anywhere on my billing statement... Where am I supposed to see it?

ajones46 · Sep 24, 2012, 01:40 PM

Lol I've been checking the availability for the past 5 hours and am still showing up nothing. Yarg!

DrewDaHilp1 · Sep 24, 2012, 01:41 PM

Quote:

Originally Posted by Chedd

Yikes, I don't see it anywhere on my billing statement... Where am I supposed to see it?

It will come on your next statement. Or at least that is how mine have shown in the past. This is the first year I tried to get it waived.

Sep 24, 2012, 12:17 PM	#126
2SwiFt29 macrumors member Join Date: Oct 2008	Was able to get a $36 fee credited back through the AT&T chat. I will have to do this again for my wife's phone once I get it since Apple ran out. Thank you for this thread! On the 2nd fee waive, "I have noted the account that we can waive one more upgrade fee this year. You have been a loyal AT&T customer and we certainly appreciate your business." Great service... __________________ iPad 2 16GB \| iPad Mini 64GB \| Macbook 2.4GHZ Aluminum \| iPhone 5 32GB Black \| iPhone 5 16GB White \| iPhone 4 32GB Black \| 3G iPhone 16GB White
	0

Sep 24, 2012, 12:52 PM	#128
ajones46 macrumors 6502 Join Date: Feb 2009 Location: Monroe, Michigan	Chat is saying its unavailable for billing and payment - anyone else? Maybe I should just try calling. Then again, I don't want to be placed on hold for 40 minutes. __________________ 2010 MBP, i5, 4 GB RAM, 320 GB HD; White iPad 2 64GB WiFi; iPhone 4 16GB
	0

Sep 24, 2012, 01:05 PM	#132
spblat macrumors 6502a Join Date: Jun 2010	No luck on a chat with AT&T. Upgraded to two iPhone 5's over the weekend. Maybe I'll try again with another rep. __________________ spblat on twitter \| spblat on youtube
	0

Sep 24, 2012, 01:07 PM	#133
slick316 macrumors 6502 Join Date: Sep 2005	I got in on the chat, but its not going well. I am getting a lot of scripted replies. __________________ 15" MBP 2.3Ghz i7 w/OWC 240GB SSD, 24" Cinema Display, 32GB iPhone 5 AT&T, 32GB iPad 3 Wifi, 160GB iPod Classic, 2G TV, Airport Extreme
	0

Sep 24, 2012, 01:19 PM	#138
caseyervin macrumors newbie Join Date: Sep 2012	No dice I just tried and got a long, canned response detailing all the bs that the fee covers and that it is not able to be waived.
	0

Sep 24, 2012, 12:45 PM	#127
MaxPower49 macrumors 6502a Join Date: Sep 2008	Anyone know if this works for getting the activation fee waived on a brand new AT&T account?
	0

Sep 24, 2012, 01:02 PM	#130
PrestonWard macrumors member Join Date: Jul 2012	I tried with rep Enrique Rios and he would not do it. I sent a good 30 minutes in chat and nothing.
	0

Sep 24, 2012, 01:02 PM	#131
Zdb macrumors newbie Join Date: Mar 2011	I had an issue with my cross upgrade where AT&T switched me off of my unlimited plan to a 300 mb plan without my authorization. Not only did I get them to get me back on my unlimited plan but I also had my upgrade fee waived and free data for this billing period.
	0

Sep 24, 2012, 01:08 PM	#134
Vertigo50 macrumors 6502a Join Date: Apr 2007	Add me to your list. I got my $36 fee waived. Thanks for the info.
	0

Sep 24, 2012, 01:09 PM	#136
bluesxtreme macrumors member Join Date: Jun 2010	Of the 4 upgraded lines: 3 Iphone 5's and a 1 Iphone 4s they would only waive 2 of the lines for me.
	0

Sep 24, 2012, 01:17 PM	#137
oscsjc macrumors newbie Join Date: Dec 2011	I am eligable for a full upgrade next month. All I want is them to waive 28 days. Rep at ATT store told me they won't do it.
	0

Sep 24, 2012, 01:21 PM	#139
scat999999 macrumors member Join Date: Oct 2003	Worked for me too. Thanks for the tip. I just copy/pasted your line.
	0

Sep 24, 2012, 01:21 PM	#140
Macinva macrumors member Join Date: May 2007	Just got done with my AT&T chat. I was credited back half of the $250 and he waived the $36 "upgrade" fee. I didn't use the text in the thread, I simply stated the deal, I paid a lot of the phone and have been with AT&T forever, so I felt the extra fees were excessive. So I ended up getting $161.00 credited to my account. Not too bad! Thanks for the thread. __________________ 27" iMac I7
	0

Sep 24, 2012, 01:23 PM	#141
kodek macrumors member Join Date: Jun 2009	Add another person to the list. I got one $36 fee waived. I told them I found it unfair, and they said that they can't just waive it because I don't want to pay for it. I told them they had no problem doing it last year, and that other representatives were doing it without any issue. The chat representative transferred me to someone else who did it as a "one time courtesy." They said that the fee is there for a number of reasons (such as helping recommend people equipment, give out special discounts, and other reasons that never seem to apply to me). Anyway, thanks for the idea. Those $36 add up, especially when they're unnecessary.
	0

Sep 24, 2012, 01:23 PM	#142
iproductsuser macrumors 6502 Join Date: Apr 2012	I called in and had both upgrade fees waived plus something else (couldn't understand the rep) for a total of $80 some dollars credit. I got an email confirmation of this with the amt listed. Thanks at&t!
	0

Sep 24, 2012, 01:24 PM	#143
Paratel macrumors 6502 Join Date: Jan 2005 Location: Somewhere in the US	Did the same thing, got two upgrade fees waived, just asked nicely and told them I was a loyal AT&T customer. Two $36.00 fees waived! Done __________________ 2.66 Quad MacPro, 8GB Ram, 4 TB HDDs, 2 - 20inch Cinema Displays, TV, TV2, TV3iPhone 5, iPad 2 64gb
	0

Sep 24, 2012, 01:29 PM	#144
shaneplewis macrumors newbie Join Date: Sep 2012	The rep said that he couldn't waive mine now as it has not yet been billed, but made notes on my account and I would have to contact a rep once I receive my bill to have them waive it. So I guess I kind of got mine waived? I tried with the $250 as well and it was no go, at all. Nada.
	0

Sep 24, 2012, 01:30 PM	#145
slick316 macrumors 6502 Join Date: Sep 2005	Got mine waived. Explained that I felt the fee was unnecessary and that the explanation for the fee was not only vague, but slightly insulting. As a loyal customer who is agreeing to a new 2 year contract for a slightly discounted phone, I do not feel that AT&T should tell this customer to pay an extra $36 up front, with no real reasoning. Its a pretty lame tactic, similar to the "doc fee" that car dealerships charge. __________________ 15" MBP 2.3Ghz i7 w/OWC 240GB SSD, 24" Cinema Display, 32GB iPhone 5 AT&T, 32GB iPad 3 Wifi, 160GB iPod Classic, 2G TV, Airport Extreme
	0

Sep 24, 2012, 01:31 PM	#146
Chedd macrumors member Join Date: Aug 2012	I ordered from apple.com, will at&t be charging me an upgrade fee?
	0

Sep 24, 2012, 01:40 PM	#149
ajones46 macrumors 6502 Join Date: Feb 2009 Location: Monroe, Michigan	Lol I've been checking the availability for the past 5 hours and am still showing up nothing. Yarg! __________________ 2010 MBP, i5, 4 GB RAM, 320 GB HD; White iPad 2 64GB WiFi; iPhone 4 16GB
	0

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