Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Sep 23, 2012, 06:46 PM   #1
ltb7
macrumors 6502
 
Join Date: Nov 2010
Apple iPhone 5 Exchange/Replacement Thread

for those of you who have exchanged or replaced your iPhone 5 black or white through apple.com or at an apple store can you share your experience.....

were you able to change colors? did apple acknowledge scuffgate? did apple offer you any accessories for your troubles? was it better to go into a store or call apple? how soon are you receiving your new phone?
ltb7 is offline   1 Reply With Quote
Old Sep 23, 2012, 07:05 PM   #2
dspalton
macrumors 6502a
 
Join Date: Jul 2008
Like for like replacement, brand new.
Was the interference type issue on the screen/keyboard

No questions asked about it either


Dave
__________________
PetFeedr on Indigogo -> help buy us a 3D printer to make prototypes for a Smart Device controlled Pet Feeder
my Folding@HOME
dspalton is offline   2 Reply With Quote
Old Sep 23, 2012, 07:10 PM   #3
CactusHawk
macrumors regular
 
Join Date: Oct 2009
My phone that arrived Friday had a small "chip" on the bezel.

Swapped it at the store today. They swapped it without issue but did not offer me anything...and I didn't ask.
CactusHawk is offline   1 Reply With Quote
Old Sep 23, 2012, 07:13 PM   #4
stevo505
macrumors member
 
Join Date: Sep 2012
I tried to get a replacement phone for $50 because it was cracked, but they told me my AppleCare+ order was still processing so I had to wait a few days.
stevo505 is offline   1 Reply With Quote
Old Sep 23, 2012, 07:16 PM   #5
jmann
macrumors 604
 
jmann's Avatar
 
Join Date: Dec 2007
Location: On a bump on a log in a hole in the bottom of the sea
Send a message via Skype™ to jmann
Swapped for discoloration along all four antenna seams. They didn't offer any free stuff, didn't ask.

Didn't bother asking if it was a widespread problem because they won't admit stuff like that.
__________________
Come to my Twitter, it's warm and has chairs.
jmann is offline   1 Reply With Quote
Old Sep 23, 2012, 07:19 PM   #6
username008
macrumors regular
 
Join Date: Oct 2011
I got my iphone 5 replaced at an apple store ... the replacements come in new white slim boxes (instead of the black ones)

I was concerned with refurb units - but keep in mind that the phone launched only 2 days ago.. so how would there be any refurbs available?

In addition to this, i checked the serial number of my replacement and learned that it is even newer than the original phone that i got (in regards to the production week) - and that it was also produced BEFORE September 21st... I checked this on the website that has been posted on other threads where a link was provided to check your phone's production week. Since it was made before September 21, it was made before launch day.

Therefore, no phones that have been sent back since launch day would have parts that could possibly be in the phone I received... If that makes any sense lol

----------

@ cactushawk & jmann

Did your guys' phone come in a slim white box as well?
username008 is offline   1 Reply With Quote
Old Sep 23, 2012, 07:33 PM   #7
jmann
macrumors 604
 
jmann's Avatar
 
Join Date: Dec 2007
Location: On a bump on a log in a hole in the bottom of the sea
Send a message via Skype™ to jmann
Yes, it was a slim white box. I had the option to get a new one but that would mean waiting until they had phone stock in.

My thinking was like yours, no way the white box iPhones are actually refurbs.
__________________
Come to my Twitter, it's warm and has chairs.
jmann is offline   1 Reply With Quote
Old Sep 23, 2012, 07:36 PM   #8
username008
macrumors regular
 
Join Date: Oct 2011
Quote:
Originally Posted by jmann View Post
Yes, it was a slim white box. I had the option to get a new one but that would mean waiting until they had phone stock in.

My thinking was like yours, no way the white box iPhones are actually refurbs.
Thanks for the reply! Yea.. they can't be because the phone just launched.. probably haven't even received the phones that are to be sent back yet lol
username008 is offline   1 Reply With Quote
Old Sep 25, 2012, 03:24 PM   #9
raj25
macrumors newbie
 
Join Date: Sep 2012
Angry ND643LL Model for iPhone 5 ?

For those that got an exchanged phone, what is the model number you see in Settings -> General -> About ?

My original pre-order (AT&T 64GB white) had nicks and I got it replaced from the apple store. The model number on the replacement phone reads ND643LL. The first phone with the nicks had MD645LL.

Serial number on the replacement unit starts with F2XXXXXX -> So this does not seem refurbished (5KXXXXX series) that I read on other forum posts.

Anyone knows what ND643LL means ?
raj25 is offline   1 Reply With Quote
Old Sep 25, 2012, 03:28 PM   #10
blue rocket
macrumors regular
 
Join Date: Jul 2010
mine's being shipped to me now, 64GB black. Mine has aluminum showing through at the antenna seams, top right near the power button was nicked and paint was missing out of the box.

Was quite a hassle getting the replacement since I pre-ordered through Verizon. Verizon was very understanding of the issue, but because they had no units available and their 14 day no worry guarantee, the only way I could get the replacement was to ship my iPhone back first, which I wouldn't agree to. I sold my 4S on launch day and wasnt going to go back to a dumb phone for a month.

I worked it out via 2 phone calls to Apple and they agreed to handle the replacement, didn't acknkowledge it was a widespread issue, but I felt like they have heard others complain about the issue as well.
blue rocket is offline   1 Reply With Quote
Old Sep 25, 2012, 03:37 PM   #11
raj25
macrumors newbie
 
Join Date: Sep 2012
Are the sending a new phone in box with accessories or the so called "Service phones" that comes with no accessories ? I am guessing the former ? Will wait to hear from you about the model number - pls see if it changes and let me know on this thread.

Quote:
Originally Posted by blue rocket View Post
mine's being shipped to me now, 64GB black. Mine has aluminum showing through at the antenna seams, top right near the power button was nicked and paint was missing out of the box.

Was quite a hassle getting the replacement since I pre-ordered through Verizon. Verizon was very understanding of the issue, but because they had no units available and their 14 day no worry guarantee, the only way I could get the replacement was to ship my iPhone back first, which I wouldn't agree to. I sold my 4S on launch day and wasnt going to go back to a dumb phone for a month.

I worked it out via 2 phone calls to Apple and they agreed to handle the replacement, didn't acknkowledge it was a widespread issue, but I felt like they have heard others complain about the issue as well.
raj25 is offline   1 Reply With Quote
Old Sep 25, 2012, 04:01 PM   #12
nrvna76
macrumors member
 
Join Date: Aug 2010
Did you guys make store appointments or just walk in?
nrvna76 is offline   1 Reply With Quote
Old Sep 25, 2012, 04:07 PM   #13
raj25
macrumors newbie
 
Join Date: Sep 2012
I had called apple and they did a store appointment for the replacement.

Quote:
Originally Posted by nrvna76 View Post
Did you guys make store appointments or just walk in?
raj25 is offline   1 Reply With Quote
Old Sep 25, 2012, 04:17 PM   #14
lguest
macrumors newbie
 
Join Date: Jul 2012
I ordered from online apple store and got it on launch day. The home button didn't work at all, so I called apple and they scheduled an appointment for me to replace it, but the one I got has two nicks on the front bezel. Does anyone know if it is possible to get this replaced by calling apple? I called apple once and they are saying I have to go to the retail store but the retail store is refusing to replace it.
lguest is offline   1 Reply With Quote
Old Sep 25, 2012, 04:27 PM   #15
username008
macrumors regular
 
Join Date: Oct 2011
Quote:
Originally Posted by raj25 View Post
For those that got an exchanged phone, what is the model number you see in Settings -> General -> About ?

My original pre-order (AT&T 64GB white) had nicks and I got it replaced from the apple store. The model number on the replacement phone reads ND643LL. The first phone with the nicks had MD645LL.

Serial number on the replacement unit starts with F2XXXXXX -> So this does not seem refurbished (5KXXXXX series) that I read on other forum posts.

Anyone knows what ND643LL means ?
My original phone out of the brand new packaging started with F2 .. my replacement starts with D .. I've seen original phones out of brand new packaging with both serial numbers starting with F and D

This means that these new replacement phones in the slim white boxes are not refurbs. you can also check the production week of your new phone and see that it was probably made way before launch day, which is what i did.
username008 is offline   1 Reply With Quote
Old Sep 25, 2012, 05:35 PM   #16
raj25
macrumors newbie
 
Join Date: Sep 2012
Quote:
Originally Posted by username008 View Post
My original phone out of the brand new packaging started with F2 .. my replacement starts with D .. I've seen original phones out of brand new packaging with both serial numbers starting with F and D

This means that these new replacement phones in the slim white boxes are not refurbs. you can also check the production week of your new phone and see that it was probably made way before launch day, which is what i did.
Yah.. replacement is W35, original one was W37. There is still a chance that the replacement was refurbished since the Model Number was changed to "NDXXXX" instead of "MDXXXX". Ofcourse, high possibility (~90%) is that it was not a "refurbished-returned" phone. However the Model number change suggests to me that someone worked on it after it was manufactured with original "MDXXX" model number. so far, I have not heard of anyone with out-of-box (OOB) "NDXXX". All forums talk only about "MDXXXX" OOB.
raj25 is offline   1 Reply With Quote
Old Sep 25, 2012, 06:12 PM   #17
username008
macrumors regular
 
Join Date: Oct 2011
Quote:
Originally Posted by raj25 View Post
Yah.. replacement is W35, original one was W37. There is still a chance that the replacement was refurbished since the Model Number was changed to "NDXXXX" instead of "MDXXXX". Ofcourse, high possibility (~90%) is that it was not a "refurbished-returned" phone. However the Model number change suggests to me that someone worked on it after it was manufactured with original "MDXXX" model number. so far, I have not heard of anyone with out-of-box (OOB) "NDXXX". All forums talk only about "MDXXXX" OOB.
it's not by the model number.. it's by the serial number.

But as mentioned before, if you look at the production day, i'm sure it's made before launch day so it wouldn't be possible for "returned phones" parts to be in the "replacement" phones
username008 is offline   1 Reply With Quote
Old Sep 25, 2012, 06:25 PM   #18
raj25
macrumors newbie
 
Join Date: Sep 2012
Quote:
Originally Posted by username008 View Post
it's not by the model number.. it's by the serial number.

But as mentioned before, if you look at the production day, i'm sure it's made before launch day so it wouldn't be possible for "returned phones" parts to be in the "replacement" phones
I have some knowledge of factory production because of my work. It does not have to be a "returned phone part" - factory itself may do refurbishing to fix -
1. parts not manufactured correctly (from vendor etc.)..
2. parts failing after assembly of the phone

If the model number had not changed or other OOBs reported this model number, I would have safely assumed that they had stored away a batch of "regular production" units for use as replacements for use in initial launch - that does not seem to be the case here..
raj25 is offline   1 Reply With Quote
Old Sep 25, 2012, 06:43 PM   #19
username008
macrumors regular
 
Join Date: Oct 2011
Quote:
Originally Posted by raj25 View Post
I have some knowledge of factory production because of my work. It does not have to be a "returned phone part" - factory itself may do refurbishing to fix -
1. parts not manufactured correctly (from vendor etc.)..
2. parts failing after assembly of the phone

If the model number had not changed or other OOBs reported this model number, I would have safely assumed that they had stored away a batch of "regular production" units for use as replacements for use in initial launch - that does not seem to be the case here..
Yea that is very true! But I would "assume" that replacement phones that are shipped out with the "normal" batch of phones "should" be on all the same boat... Maybe the model numbers are to establish that these phones didn't come with accessories? Or that these were the phones set aside for replacements? I would like to believe that they should be completely new phones because they were made before the launch day...

Also, i know this is a long shot, but the battery level int he replacement phone was similar, if not, exact to the new phone i got.. this could also be a good sign? haha
username008 is offline   1 Reply With Quote
Old Sep 25, 2012, 06:47 PM   #20
raj25
macrumors newbie
 
Join Date: Sep 2012
Quote:
Originally Posted by username008 View Post
Yea that is very true! But I would "assume" that replacement phones that are shipped out with the "normal" batch of phones "should" be on all the same boat... Maybe the model numbers are to establish that these phones didn't come with accessories? Or that these were the phones set aside for replacements? I would like to believe that they should be completely new phones because they were made before the launch day...

Also, i know this is a long shot, but the battery level int he replacement phone was similar, if not, exact to the new phone i got.. this could also be a good sign? haha
I would like to believe in that as much as you do
raj25 is offline   1 Reply With Quote
Old Sep 25, 2012, 06:50 PM   #21
username008
macrumors regular
 
Join Date: Oct 2011
Quote:
Originally Posted by raj25 View Post
I would like to believe in that as much as you do
haha .. lets just say... considering the phone is made before launch day... these phones SHOULD be the same as the phones in the original packaging.. and perhaps the model number is different because these "models" came without original packaging? *cross fingers*
username008 is offline   1 Reply With Quote
Old Sep 25, 2012, 07:23 PM   #22
offcamber
macrumors 6502
 
Join Date: Jun 2007
Location: USA
Replacement came today.

Received my iPhone 5 on launch as delivered by UPS via Apple.
Medium sized nick in the frame and scratched glass around lens.
Called Apple Care and they arranged a replacement which was shipped overnight and a new retail box arrived today.
Replacement phone has two smaller nicks in the frame but glass looks fine.

Disappointed.

May try to visit an Apple store to check on a damage free phone.

Just a guess, but it looks like when the frames are finished they are laid or dropped on top of each other in a bin thus causing some edge to edge contact and a series of random nicks.
offcamber is offline   1 Reply With Quote
Old Sep 25, 2012, 07:37 PM   #23
Dstopsie
macrumors 6502
 
Join Date: Jun 2010
Location: LOS ANGELES BABY!!
Got my replacement phone today. White box. Was made week 36 and my original phone was made week 37. Both were made in september.

I haven't turned it on yet or swapped sims but the chipmunk website says its model number MD637 which is what my original one was.
Dstopsie is offline   1 Reply With Quote
Old Sep 25, 2012, 07:45 PM   #24
raj25
macrumors newbie
 
Join Date: Sep 2012
Quote:
Originally Posted by Dstopsie View Post
Got my replacement phone today. White box. Was made week 36 and my original phone was made week 37. Both were made in september.

I haven't turned it on yet or swapped sims but the chipmunk website says its model number MD637 which is what my original one was.
the replacement is not original retail packaging like the new iPhone5 ? Does not come with accessories ?
The apple store employee pulled out a white box when I got my replacement _ am wondering if they mailed similar one to you. Please post the model number from the Settings menu on the replacement unit.
raj25 is offline   1 Reply With Quote
Old Sep 25, 2012, 09:31 PM   #25
raj25
macrumors newbie
 
Join Date: Sep 2012
chipmunk shows MD645 for mine too, however on the device in Settings it is listed as ND643LL

http://www.chipmunk.nl/cgi-fast/applemodel.cgi
raj25 is offline   1 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Exchange/Replacement Question teamjaycub iPhone 19 May 22, 2014 09:05 AM
Apple iPhone 5 Replacement/Exchange kobe24izzy iPhone 6 Apr 13, 2013 12:25 PM
iPhone: Would Apple Stores Still Have Any non-6.1.3 iPhone 5 Exchange Units? Gathomblipoob Jailbreaks and iOS Hacks 7 Mar 23, 2013 12:46 AM
So I went to the Apple Store today to exchange my 16GB iPhone 5 for.... andyx3x iPhone 28 Dec 11, 2012 12:41 PM
Can i exchange iphone 5 at apple Tmurray315 iPhone 0 Sep 21, 2012 09:49 AM

Forum Jump

All times are GMT -5. The time now is 02:03 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC