Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Sep 23, 2012, 09:34 PM   #26
bowlerman625
macrumors 68020
 
Join Date: Jun 2009
Location: Chicago, IL area
Quote:
Originally Posted by David085 View Post
Maybe you damage it instead like the Apple Store told you how we know we can even trust you that you didn't break it.
English please!

At least if you insult somebody and call them a liar, do it properly!!!!!

Thank you!

PSA over now....
__________________
Have iPhones, iPads, iPods, Apple TVs - enjoy the products!
bowlerman625 is offline   6 Reply With Quote
Old Sep 23, 2012, 09:36 PM   #27
jpross123
macrumors member
 
Join Date: Feb 2012
So, so far the black iPhone scratches easily, and now the iPhone can get bent?
__________________
Custom Built PC, 3.0ghz Core 2 Duo, 4gb Ram, 500gb HDD | Macbook Pro, 2.4ghz i5 Processor, 4gb Ram, 500gb HDD | 2012 iMac, 2.7ghz i5, 8gb ram, 1TB HDD | iPhone 5 | iPad Mini
jpross123 is offline   6 Reply With Quote
Old Sep 23, 2012, 09:37 PM   #28
stiligFox
macrumors 6502a
 
stiligFox's Avatar
 
Join Date: Apr 2009
Location: 10.0.1.3
Quote:
Originally Posted by David085 View Post
Maybe you damage it instead like the Apple Store told you how we know we can even trust you that you didn't break it.
Unless the OP was a seriously evil person (like those that microwave brand new devices ) I don't see why they would do that.

Where's the downvote button when you need it?
stiligFox is offline   8 Reply With Quote
Old Sep 23, 2012, 09:37 PM   #29
Orange Furball
macrumors 65816
 
Orange Furball's Avatar
 
Join Date: May 2012
Location: Scranton, PA, USA
Send a message via AIM to Orange Furball
Quote:
Originally Posted by jpross123 View Post
So, so far the black iPhone scratches easily, and now the iPhone can get bent?
Scuffgate
Bendgate
And Sexgate unless you haven't read that thread
__________________
"I did it for me. I liked it. I was good at it. And I was really… I was alive" – Walter White ”
Orange Furball is offline   1 Reply With Quote
Old Sep 23, 2012, 09:41 PM   #30
MultiMediaWill
macrumors 65816
 
Join Date: Aug 2010
Location: Illinois
Quote:
Originally Posted by Orange Furball View Post
Scuffgate
Bendgate
And Sexgate unless you haven't read that thread
Yellow ScreenGate

http://forums.macrumors.com/showthread.php?t=1449159
__________________
MacBook Pro 15" 2011 , 2.2 GHz Quad i7, 750GB SDD, 8GB RAM
iPhone 6 Plus 64gb
MultiMediaWill is offline   1 Reply With Quote
Old Sep 23, 2012, 09:44 PM   #31
Squid7085
macrumors 6502
 
Join Date: Aug 2002
Location: Lawrence, KS
Send a message via AIM to Squid7085
I would love to give you the benefit of the doubt, but having worked in Retail I have many stories of people trying to bring back things that "came that way." Your pictures didn't really make me think it "came that way." The stories are always one sided, and everybody feels "belittled" when something didn't go their way. By the evidence you have presented me thus far, I wouldn't believe you either. I'd love for you to present some more evidence to make me believe you, if the plastic was taken off, the phone has been activated and restored, that's a pretty big red flag.
__________________
 2014 13" MacBook Air  2008 15" MacBook Pro  2013 Mac mini  20" Cinema Displays  iPhone 6 Space Gray 64GB  iPad mini Space Gray 32GB  Apple TV
Squid7085 is offline   5 Reply With Quote
Old Sep 23, 2012, 09:45 PM   #32
JS82712
Banned
 
Join Date: Jul 2009
Quote:
Originally Posted by Orange Furball View Post
Scuffgate
Bendgate
And Sexgate unless you haven't read that thread
and from the iOS 6 forums...
MapsGate
apple-is-doomed-without-JobsGate
JS82712 is offline   2 Reply With Quote
Old Sep 23, 2012, 09:52 PM   #33
sviato
macrumors 68000
 
sviato's Avatar
 
Join Date: Oct 2010
Location: HR 9038 A
I think someone is just messing with Apple and sabotaging some iPhones with the scuffs and bends qc cant have gotten that bad :S
sviato is offline   2 Reply With Quote
Old Sep 23, 2012, 09:53 PM   #34
kannesss
Banned
 
Join Date: Feb 2008
Location: Above.
That's the craziest thing I've seen. Does it work still??
kannesss is offline   1 Reply With Quote
Old Sep 23, 2012, 10:01 PM   #35
Millionaire2K
macrumors 6502
 
Join Date: Apr 2011
Quote:
Originally Posted by brand View Post
Or do the smart thing and call Apple instead.
My advise was given after he already got static from Apple. I can only guess that Apple has a record of his visit.
Millionaire2K is offline   1 Reply With Quote
Old Sep 23, 2012, 10:23 PM   #36
brand
macrumors 68040
 
brand's Avatar
 
Join Date: Oct 2006
Location: 127.0.0.1
Quote:
Originally Posted by Millionaire2K View Post
My advise was given after he already got static from Apple. I can only guess that Apple has a record of his visit.
An Apple Store is not the same thing as calling Apple.
brand is offline   2 Reply With Quote
Old Sep 24, 2012, 12:42 AM   #37
Millionaire2K
macrumors 6502
 
Join Date: Apr 2011
Quote:
Originally Posted by brand View Post
An Apple Store is not the same thing as calling Apple.
Ok agreed. But I was just letting him know that "if" Apple fails him (lets hope they don't, I don't think they will) he should contact the CC company. No one should take $500 in the *SS!

----------

Quote:
Originally Posted by sviato View Post
I think someone is just messing with Apple and sabotaging some iPhones with the scuffs and bends qc cant have gotten that bad :S
Yeah and he was beat up by security today.
Millionaire2K is offline   1 Reply With Quote
Old Sep 24, 2012, 12:58 AM   #38
b166er
macrumors 68020
 
b166er's Avatar
 
Join Date: Apr 2010
Location: Philly
did you turn it on? I would have just left it off, never plugged it in or set it up. Then Apple would have a slightly harder argument blaming you. Slightly.

Yeah man you have options. Call apple, call your CC company, etc. This sucks though, I feel bad for you. I know how excited I get for a new gadget. It seems like this is the sloppiest iPhone launch yet. Higher volume sure, but with a lot more issues.
__________________
Wait... I had something for this.
b166er is offline   2 Reply With Quote
Old Sep 24, 2012, 09:14 AM   #39
gfasciana
Thread Starter
macrumors newbie
 
Join Date: Sep 2012
Why would someone bend a brand new phone? I have had an iPhone since the beginning of time. The phone is in workin condition except for the volume buttons being jammed in due to the phone being bent.
gfasciana is offline   4 Reply With Quote
Old Sep 24, 2012, 10:25 AM   #40
Hls811
macrumors 6502a
 
Hls811's Avatar
 
Join Date: Apr 2004
Location: New Jersey
Send a message via AIM to Hls811 Send a message via Yahoo to Hls811
Quote:
Originally Posted by gfasciana View Post
The genius in the store seriously belittled me telling me that my phone would have never passed apples "inspection" process and that I physically bent this myself. I can guarantee you that as soon as I take care of the situation Apple will hear about the customer service team at this specific location.

You're lucky. didn't the early rumors say Apple was going to use curved glass?? You got a prototype!

J/K.. so much for Apples "inspection process".. I'm one of the lucky ones who got an iphone with a loose battery. My exchange was much easier than yours though.. once the genius shook it he knew it was going to be replaced.
__________________
21.5" iMac | 2.7Ghtz i5 | 1TB | 16GB
64GB Verizon iPhone 5S | 32GB Verizon iPad rMini | Nikon D7100
Hls811 is offline   1 Reply With Quote
Old Sep 24, 2012, 10:30 AM   #41
GoCubsGo
macrumors Nehalem
 
GoCubsGo's Avatar
 
Join Date: Feb 2005
Quote:
Originally Posted by gfasciana View Post
The genius in the store seriously belittled me telling me that my phone would have never passed apples "inspection" process and that I physically bent this myself. I can guarantee you that as soon as I take care of the situation Apple will hear about the customer service team at this specific location.
This is crap (not your story) but the geniasse's reaction to you. If you weren't a little jerk to him (or even if you were) he has no reason to belittle you. There's no way any iPhone owner will purposely do this to their phone. The level of care seen with new iPhone owners is quite high. This excludes the pack of dorks who buy just to blend, throw, torch, etc, of course. You should indeed file a complaint. I know these kids are under pressure these days but there's no reason to belittle someone like that.
GoCubsGo is offline   6 Reply With Quote
Old Sep 24, 2012, 10:54 AM   #42
ajvizzgamer101
macrumors 6502a
 
Join Date: Mar 2008
Location: United States
Quote:
Originally Posted by gfasciana View Post
I received my new iphone5 from Verizon from fed ex on Saturday, opened it up and it was bent and the volume buttons were jammed. I took it the apple store in summit mall (Akron Ohio) and they told me they would not replace it and accused me of damaging the phone myself. The "genius" at the apple store told me that a phone like mine would not have passed apples production inspection. Now I'm stuck with a broken iphone5 that I waited forever for.
Make sure they give you a new phone. Although I believe the Apple Store genius is correct about inspection bit... I don't believe someone purposely break there new phones. Not like this phone is like 1 year old.
__________________
250GB Retina Macbook Pro 2013 (OS X Yosemite)
16GB iPhone 6 (iOS 8)
32GB iPad 2 (iOS 8)
ajvizzgamer101 is offline   2 Reply With Quote
Old Sep 24, 2012, 10:56 AM   #43
gfasciana
Thread Starter
macrumors newbie
 
Join Date: Sep 2012
I created an account just to post this and show people the crap that happens. I am a hardcore apple user (MacBook pro, iPhone 4, apple tv) and have never had issues. The one time I do I receive a horrible acusation. Rest assure, apple will def have a complaint when all is said and done.
gfasciana is offline   5 Reply With Quote
Old Sep 24, 2012, 11:22 AM   #44
JRoDDz
macrumors 68000
 
JRoDDz's Avatar
 
Join Date: Jul 2009
Location: NJ
Look at the bright side. Nobody in the world has the same bent phone as you! It's a masterpiece. An Original. A work of art.
JRoDDz is offline   4 Reply With Quote
Old Sep 24, 2012, 11:32 AM   #45
Leonard1818
macrumors 68020
 
Join Date: Nov 2011
Quote:
Originally Posted by gfasciana View Post
The genius in the store seriously belittled me telling me that my phone would have never passed apples "inspection" process and that I physically bent this myself.
riot, cause 1, you have motive to bend it yourself, 2, you haven't been waiting for this thing to arrive, 3, you obviously have super-human strength, 4, I'm sure their QA process is 100% all the time, 5, couldn't be fedex/UPS's fault riot?

(not to mention, it sounds like there's some civil unrest at the factory/factories over in China so I'm sure an angry worker couldn't have done this or let this one slip by riot? RIOT?!?!)
Leonard1818 is offline   1 Reply With Quote
Old Sep 24, 2012, 11:55 AM   #46
sangreal06
macrumors member
 
Join Date: Sep 2012
Another thread with the same issue: http://forums.macrumors.com/showthread.php?t=1449978
sangreal06 is offline   4 Reply With Quote
Old Sep 24, 2012, 12:18 PM   #47
Radio
In Time-Out
 
Join Date: Mar 2012
Location: Central California
Stupid "genius" employees.

Please file a complaint with management
Radio is offline   6 Reply With Quote
Old Sep 24, 2012, 08:57 PM   #48
gfasciana
Thread Starter
macrumors newbie
 
Join Date: Sep 2012
Just wanted to update.... I called Apple Care and opened a case.... told them everything I went through and they gave me a "repair number" which gave me the ability to go into the local Apple store and return the phone. The genius at the Apple store still felt the need to find some way to make it seem like I broke the phone. His response to me was " If I was going on vacation tomorrow I would not have done this" Rest assured he still new the situation I was in and probably felt like an *******. Got the new phone and its perfect!
gfasciana is offline   7 Reply With Quote
Old Sep 24, 2012, 09:05 PM   #49
Munitalp
macrumors 65816
 
Join Date: Jul 2007
Quote:
Originally Posted by jbachandouris View Post
This baffles me. Apple claims that its harder to get a job with them than to get into Harvard. Someone I know went through 5 interviews before he was hired. I attended 2 hiring seminars with them and was not hired, but this guy gets to have a job there? I've been struggling to find long term work for quite some time. SMH.
Retail isn't hard... They hire just about any young hippie type person
Munitalp is offline   2 Reply With Quote
Old Sep 24, 2012, 09:10 PM   #50
markrivers
macrumors 6502a
 
markrivers's Avatar
 
Join Date: Feb 2008
Location: Valencia, California
Quote:
Originally Posted by gfasciana View Post
Why would someone bend a brand new phone? I have had an iPhone since the beginning of time. The phone is in workin condition except for the volume buttons being jammed in due to the phone being bent.
it was an accident.
you placed it on the back pocket of your skinny jeans.
after a few minutes you sat down.
end of story.

Hey, you got a break.. you have a replacement phone.
everyone's happy!
__________________
it has always been a MATTER of choice.
markrivers is offline   3 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Bent iPhone 5! Ryan Burgess iPhone 131 Nov 6, 2013 08:07 AM
Bent iPhone 5 Austintylerl iPhone 239 Aug 13, 2013 09:00 PM
Another Bent iPhone velibor iPhone 27 Jun 24, 2013 07:22 AM
I bent my iPhone 5 iapplelove iPhone 54 Jun 21, 2013 06:16 AM
Bent iPhone 5 Aaronneil iPhone 70 Jan 27, 2013 05:28 PM

Forum Jump

All times are GMT -5. The time now is 04:39 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC