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Old Sep 27, 2012, 05:04 PM   #1
acousticbiker
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Join Date: Jun 2008
Visual Voicemail not working on Verizon iPhone 5

I have voicemails when I dial *86, but they don't appear in VVM. I set up my VM password through the VVM tab in the Phone app, but when I try to record a custom greeting I get a popup error that says 'Voicemail unavailable. Unable to connect. Try again later'

Has anyone else had this problem? Any fixes? I'm waiting to hear back from Verizon second tier support but thought I'd tap this group in the meantime.
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Old Sep 27, 2012, 05:14 PM   #2
boxermansr
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try to reset your voicemail password on verizons website, not sure offhand what section its under, but maybe that will help.
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Old Sep 27, 2012, 05:35 PM   #3
JCrew7384
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I ported my number from ATT to Verizon with the new iPhone 5.

Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.

I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.

Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.

What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???
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Old Sep 27, 2012, 05:38 PM   #4
acousticbiker
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Quote:
Originally Posted by boxermansr View Post
try to reset your voicemail password on verizons website, not sure offhand what section its under, but maybe that will help.
Hadn't thought of that...but I just tried and it didn't work

----------

Quote:
Originally Posted by JCrew7384 View Post
I ported my number from ATT to Verizon with the new iPhone 5.

Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.

I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.

Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.

What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???
My phone is also restored from a previous iPhone with a ported number. Sounds like a bug - wonder if this has been an issue with previous iPhones (I had previously always restored from an iPhone that was with the same carrier until this time around). I really hope I don't need to set up as a new phone...
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Old Sep 27, 2012, 05:38 PM   #5
JCrew7384
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Also not my issue. If I dial *86 it works fine. But when I click voicemail in the Phone app, it tries to get me to setup a password and choose a greeting, then can't figure out how to connect and fails.

Weird that on a "new" setup, the voicemail works just fine, but not with a restore which originally came from an AT&T iPhone 4...
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Old Sep 28, 2012, 05:30 PM   #6
Arbagel
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Onavo

I found a solution in a blog. You may have an app that is interfering. For me it was Onavo extend. Delete the app and the profile (under Settings, profile, Onavo, delete)

Turn phone off and on and voila, works again.
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Old Sep 28, 2012, 05:54 PM   #7
JCrew7384
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How did you determine which app was interferring...

After long talks with Apple and Verizon, they both wanted me just to setup as new. I tried backing up to iCloud (4 hours), then restoring with the iCloud backup (instead of the computer backup), and all seems to be working now...

Go figure. So far so good, but still restoring my stuff. Taking forever.
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Old Sep 28, 2012, 06:08 PM   #8
Arbagel
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Good question, I don't know. For me, it was the specific one that this blog was talking about.
I did the whole restore that verizon recommended and it did not work for me.

Here is the blog that helped me...maybe it will help you also.


http://www.fredmckinnon.com/myblog/2...ystery-solved/
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Old Sep 28, 2012, 06:24 PM   #9
ezekel
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do you have google voice installed? I noticed that I got two voicemails today that were sent to me as texts since I had voice setup on my android phone to do that.

I removed it and now need to test it.

edit: it was in fact google voice. I now have VVM
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Last edited by ezekel; Sep 28, 2012 at 06:31 PM.
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Old Sep 28, 2012, 06:34 PM   #10
ffohwx
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Same problem, but different cause I think. Visual VM was not working for me. I left myself a couple of voicemails. Finally it popped up asking me for my VM password. Now it works. I had read this solution elsewhere (don't remember where). I did not port my number though. I was and am still on AT&T.
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Old Sep 28, 2012, 10:12 PM   #11
acousticbiker
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Quote:
Originally Posted by Arbagel View Post
I found a solution in a blog. You may have an app that is interfering. For me it was Onavo extend. Delete the app and the profile (under Settings, profile, Onavo, delete)

Turn phone off and on and voila, works again.
Problem solved - huge thanks!
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Old Oct 11, 2012, 11:04 PM   #12
DSHoisington
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I had Onavo too. Felt so stupid when I saw the profile. Thought I would check it, and sure enough. Onavo Extend was the problem.
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Old Oct 17, 2012, 03:44 PM   #13
EdwardSung
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Quote:
Originally Posted by DSHoisington View Post
I had Onavo too. Felt so stupid when I saw the profile. Thought I would check it, and sure enough. Onavo Extend was the problem.
Same here. Damn!
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Old Oct 17, 2012, 05:55 PM   #14
petrucci666
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Quote:
Originally Posted by DSHoisington View Post
I had Onavo too. Felt so stupid when I saw the profile. Thought I would check it, and sure enough. Onavo Extend was the problem.
I had this issue too. Deleted the profile, setup Visual Voicemail, then reinstalled the Onavo profile. Will that work or will it mess with the VVM still?
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Old Oct 17, 2012, 06:09 PM   #15
richmds
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Something to try if its still not working. Have the carrier reset voicemail. Find out what the default pin is for voicemail dont change it. Go to VVM and enter the same pin.
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Old Sep 13, 2013, 04:30 PM   #16
DLRrules
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Quote:
Originally Posted by ezekel View Post
do you have google voice installed? I noticed that I got two voicemails today that were sent to me as texts since I had voice setup on my android phone to do that.

I removed it and now need to test it.

edit: it was in fact google voice. I now have VVM
This was 100% my issue and the exact same thing solved it!!! REMOVE Google voice, Voicemail works!!! ))
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