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Old Sep 28, 2012, 09:07 AM   #1
flamescoach
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iPhone 5 Earbud Phone Issues

Callers are telling me they are picking up a tremendous amount of background noise on my end when I'm using my new iPhone 5 with earbuds regardless if I'm only with a few people or in a larger room. Callers did not seem to complain when I used the iPhone 4S with earbuds as it did not seem to pick up the background noise when I was on calls. One caller said I sounded like I was at a rock concert and it was relatively quiet on my end. Anybody else experiencing this?
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Old Oct 5, 2012, 11:56 AM   #2
Barty Fartslast
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Callers are telling me they are picking up a tremendous amount of background noise on my end when I'm using my new iPhone 5 with earbuds regardless if I'm only with a few people or in a larger room. Callers did not seem to complain when I used the iPhone 4S with earbuds as it did not seem to pick up the background noise when I was on calls. One caller said I sounded like I was at a rock concert and it was relatively quiet on my end. Anybody else experiencing this?
Exact same problem here. The funny thing is that on my end, there seems to be some extreme noise canceling - in other words when someone is not talking ALL background noise is completely eliminated. To the point that I am constantly saying "are you still there?"

I have found that if I am doing ANYTHING at all besides just sitting and talking, I have to be on mute. Typing on my keyboard, opening a sandwich, etc all create a lot of noise for my callers. One guy recently told me that it sounded like I was hammering nails while I was typing on my Macbook.
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Old Oct 5, 2012, 12:05 PM   #3
darster
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Are you using the iPhone5 earbuds, or another brand? Not sure on this one, but do the iphone earbuds have a seperate mic on them, and it does not use the mic on the phone? I wonder how it would sound if you used the iphone 4 earbuds instead.
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Old Oct 5, 2012, 12:48 PM   #4
zed
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First day using the iPhone 5 with the new earbuds and the same thing happened to me. On the phone with a client and they complained that the background noise was so bad that it sounded like someone was running a chainsaw right next to me. I switched to my old iPhone 4 earbuds and he said it got much better.

Unfortunately my iPhone 5 first day experience has not been a great one. Hoping that some of these issues will get sorted out.
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Old Oct 5, 2012, 12:50 PM   #5
chrizg
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They hurt my ears, so put them back in the case and back into the ip5 box.
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Old Oct 5, 2012, 01:17 PM   #6
WhySoSerious
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They hurt my ears, so put them back in the case and back into the ip5 box.
if you don't want them, i'll take them off your hand. send me a PM if you want to get rid of them.
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Old Oct 23, 2012, 10:08 AM   #7
Barty Fartslast
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Are you using the iPhone5 earbuds, or another brand? Not sure on this one, but do the iphone earbuds have a seperate mic on them, and it does not use the mic on the phone? I wonder how it would sound if you used the iPhone 4 earbuds instead.
Yup, using the "ear pods" that come with the iPhone 5. I was on the phone with a friend on his iPhone 5 and noticed I could hear him slurping coffee and shuffling papers as if it was being broadcast in full Dolby Stereo. Very, very loud and distinct. I asked if he was on his ear pods and he was. He switched to his old Apple ear buds and the background noise went away. These new head phones have some weird noise canceling characteristics; if the background noise is "ambient" (such as lights humming) then it blocks that noise very effectively. However if there is any distinct sound, no matter how quiet (papers being repositioned, the caller sipping from a latte or farting) you can hear it all VERY VERY distinctly. It is not just amplifying the voice of the caller above the background noise, but ALL other distinct sounds. So be careful of what you do while talking in your iPhone 5!
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Old Oct 23, 2012, 11:34 AM   #8
Rocko1
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Send Apple feedback with detailed explanation. This will never get fixed unless you do.
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Old Oct 23, 2012, 02:53 PM   #9
lelisa13p
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Send Apple feedback with detailed explanation. This will never get fixed unless you do.
Seriously, do this. Your last post was fairly detailed. The reason you heard your friend slurping coffee was that the mic hangs right near his mouth. Can you imagine talking to somebody who chews gum while on the phone?
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Old Oct 23, 2012, 03:09 PM   #10
darster
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Oddly, the previous iphone earbuds are a lot better than the iphone 5 buds when you use them while on a phone call. Try an older set and see how it works.
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Old Oct 23, 2012, 03:28 PM   #11
Adutrumque
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The only problem i have is the wax. Naggin me. A part from that i love them.

----------

Btw where is the mic situated? I had a really nice call today on my bike . Answered so smoothly.
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Old Oct 23, 2012, 03:37 PM   #12
burnside
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Oddly, the previous iphone earbuds are a lot better than the iphone 5 buds when you use them while on a phone call. Try an older set and see how it works.
Cool story bro.
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Old Nov 20, 2012, 08:55 PM   #13
martinmartin
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Originally Posted by flamescoach View Post
Callers are telling me they are picking up a tremendous amount of background noise on my end when I'm using my new iPhone 5 with earbuds regardless if I'm only with a few people or in a larger room. Callers did not seem to complain when I used the iPhone 4S with earbuds as it did not seem to pick up the background noise when I was on calls. One caller said I sounded like I was at a rock concert and it was relatively quiet on my end. Anybody else experiencing this?
same problem here. surprised there aren't more people having this issue. i think the problem exists with both the new earpods and the old earbuds.
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Old Jan 14, 2013, 12:59 AM   #14
tigress73
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Same issue with the earpods and background noise...

Yep, me too! And yes, through trial and error we discovered it IS the new EarPods that come with iPhone 5. When using them, everything on my end is clear... when I speak, everything is also just fine. When I don't talk and I am listening to the person on the other end? They hear EVERYTHING, in super detail and VERY loud.... even 2 rooms away or outside. When I switched to my old iPhone headphones, off brand ones, or no headphone use at all.... no problem whatsoever. Thanks for this thread... I thought it was just me. And thanks for the suggestion about sending Apple the feedback.
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Old Jan 14, 2013, 08:58 AM   #15
hamiltonDSi
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Same problem here. These new headphone have better audio quality but lower microphone quality. Weird.
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