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Old Sep 21, 2012, 11:03 PM   #1
iHeartsteve
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Verizon owners! Ugh!! Can't activate new phone for 24 hrs!

Im so mad. I used another family member upgrade to get subsidized price. However they won't let me for 24 hours switch it over to my phone line yet!! I problem sounded super bitchy to Verizon sales rep at the store lol.

Anyone else have this problem?
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Old Sep 21, 2012, 11:09 PM   #2
gemnilocs
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this is normal. it should be up and running tomorrow.
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Old Sep 21, 2012, 11:10 PM   #3
FierceDeityLink
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I just cut down a micro-SIM. Funny part is when the rep said that I couldn't do that and it wouldn't work.
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Old Sep 21, 2012, 11:12 PM   #4
Riiyah
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I made a thread about this but no one posted.

Even if you switched on the phone.

1.If you switched on the phone, connect it to iTunes, and restore the iPhone
2. Once the download finishes (960mb) complete the restoration
3. Once it is complete turn off the phone right away
4. Call Verizon 1800-922-0204
5. Tell them that you got the iPhone 5 today under your name and you would like to switch it to the other line
6. They will go through the steps and it should work

I spoke to a man named Michael and he didn't even need the IMEI or SIM number. I am also able to keep my unlimited data
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Old Sep 21, 2012, 11:41 PM   #5
iHeartsteve
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Quote:
Originally Posted by Riiyah View Post
I made a thread about this but no one posted.

Even if you switched on the phone.

1.If you switched on the phone, connect it to iTunes, and restore the iPhone
2. Once the download finishes (960mb) complete the restoration
3. Once it is complete turn off the phone right away
4. Call Verizon 1800-922-0204
5. Tell them that you got the iPhone 5 today under your name and you would like to switch it to the other line
6. They will go through the steps and it should work

I spoke to a man named Michael and he didn't even need the IMEI or SIM number. I am also able to keep my unlimited data
Ok good to know. Sales rep at store of course tried telling me that corporate prob wouldn't do it. Ugh support is closed now at 11pm!
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Old Sep 21, 2012, 11:54 PM   #6
Olivia23
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Quote:
Originally Posted by Riiyah View Post
I made a thread about this but no one posted.

Even if you switched on the phone.

1.If you switched on the phone, connect it to iTunes, and restore the iPhone
2. Once the download finishes (960mb) complete the restoration
3. Once it is complete turn off the phone right away
4. Call Verizon 1800-922-0204
5. Tell them that you got the iPhone 5 today under your name and you would like to switch it to the other line
6. They will go through the steps and it should work

I spoke to a man named Michael and he didn't even need the IMEI or SIM number. I am also able to keep my unlimited data
I wonder if after restoring if it would work switching online instead of calling Verizon. I'm going to try it.
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Old Sep 22, 2012, 12:04 AM   #7
Sub.0
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Yup, same thing happened with me. The first lady I spoke to though said I had to wait till midnight and then the 2nd rep told me 24 hours. I will try the midnight thing out and see how that goes.
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Old Sep 22, 2012, 12:19 AM   #8
ThaBlink
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Let us know how it goes... I'm doing the restore right now.
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Old Sep 22, 2012, 12:25 AM   #9
Sub.0
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Quote:
Originally Posted by ThaBlink View Post
Let us know how it goes... I'm doing the restore right now.
Yup. I have a few more hours to wait. I will post here if I am able to do it at 12 Midnight. Let us know how the restore process goes.
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Old Sep 22, 2012, 12:26 AM   #10
Frasern1
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Originally Posted by iHeartsteve View Post
Im so mad. I used another family member upgrade to get subsidized price. However they won't let me for 24 hours switch it over to my phone line yet!! I problem sounded super bitchy to Verizon sales rep at the store lol.

Anyone else have this problem?
Why didn't you just switch the upgrade when you ordered?
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Old Sep 22, 2012, 12:28 AM   #11
Sub.0
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Quote:
Originally Posted by Frasern1 View Post
Why didn't you just switch the upgrade when you ordered?
Probably had a UDP.
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Old Sep 22, 2012, 12:32 AM   #12
ThaBlink
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Originally Posted by Sub.0 View Post
Yup. I have a few more hours to wait. I will post here if I am able to do it at 12 Midnight. Let us know how the restore process goes.
I just tried calling from the East coast, looks like their support closed at 11pm..
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Old Sep 22, 2012, 12:32 AM   #13
jester0723
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I did the same thing and the rep gave me the same story. I went to the apple store and asked for a new SIM and they gave it to me. I called Verizon and gave them the IMEID and SIM card number and it's working perfectly with unlimited data already!
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Old Sep 22, 2012, 12:39 AM   #14
Cozmo85
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Originally Posted by jester0723 View Post
I did the same thing and the rep gave me the same story. I went to the apple store and asked for a new SIM and they gave it to me. I called Verizon and gave them the IMEID and SIM card number and it's working perfectly with unlimited data already!
You an also activate your sim on the verizon website.
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Old Sep 22, 2012, 12:44 AM   #15
sedano06
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I was told the same thing, I looked online at my account and the iPhone doesn't show up anymore. I think I'm going to try to activate later tonight and hopefully it works.
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Old Sep 22, 2012, 12:46 AM   #16
Sub.0
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Quote:
Originally Posted by ThaBlink View Post
I just tried calling from the East coast, looks like their support closed at 11pm..
You will be able to do it online on verizonwireless.com
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Old Sep 22, 2012, 12:54 AM   #17
ThaBlink
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Originally Posted by Sub.0 View Post
You will be able to do it online on verizonwireless.com
I've been trying, I keep getting the following page:


After I enter my info, the next page just goes blank and that's it.
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Old Sep 22, 2012, 01:07 AM   #18
Sub.0
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No idea there. When I try to do mine it goes to a page saying my transaction could not be completed or something.
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Old Sep 22, 2012, 01:12 AM   #19
ThaBlink
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Now I got this, but still doesn't show as activated:


Oh well, guess I'll just have to wait until tomorrow.
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Old Sep 22, 2012, 01:15 AM   #20
sedano06
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Quote:
Originally Posted by ThaBlink View Post
Now I got this, but still doesn't show as activated:
Image

Oh well, guess I'll just have to wait until tomorrow.
Have you tried doing the *228 thing they make us do when were activating phones.

If anyone tries to do it online before the 24 hour wait and it works can you please let us know how you did it

Last edited by sedano06; Sep 22, 2012 at 01:32 AM.
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Old Sep 22, 2012, 01:20 AM   #21
RowdyRude
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Originally Posted by Cozmo85 View Post
You an also activate your sim on the verizon website.
That's what I did. Ordered the phone on another lines upgrade. All I had to do was log on the site say activate new phone, selected my number instead, typed in the phone code and sim code, and boom within 5min I was up running and managed to keep my unlimited data without paying full price. So happy!!! =)
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Old Sep 22, 2012, 01:37 AM   #22
sedano06
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I tried activating again and still nothing. This time it let me put in the IMEI number then the ICCID number and it went through without saying saying the simcard was assigned to a different number. It just told me that verizon couldnt process the action at the time, so hopefully in the morning ill be able to activate it.
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Old Sep 22, 2012, 01:42 AM   #23
iHeartsteve
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Ugh. On the line with customer service rep. And they keep saying they can't switch the line yet for the full 24 hrs and that I'd I want it activated now, I'd have to buy a sim card!!
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Old Sep 22, 2012, 01:48 AM   #24
Sub.0
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I just hope this "24 hour" rule works because I would be pissed if they change their story.
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Old Sep 22, 2012, 02:09 AM   #25
iHeartsteve
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I just hope this "24 hour" rule works because I would be pissed if they change their story.
Yeah same here! Customer rep said sim cards are free! I'm so mad rep at the store didn't tell me about this earlier today or id have an activated phone NOW, for free.
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