|Oct 23, 2012, 07:11 PM||#1|
Error streaming HD content
Looooong time lurker, first time poster! I just bought an Apple TV 3 and upgraded to OS 5.1. Whenever I try to view movies or TV in HD (720p or 1080p) I almost immediately get the message: "An error occurred loading this content. Try again later". If I switch to Standard Definition in the store settings then the content loads without a problem.
I tried calling Apple Care and the first guy I spoke with made it sound like there is currently an issue going on with Apple's servers. However, when I spoke to a senior advisor he said it was most likely my WiFi connection. I'm getting WiFi d/l speeds of around 6Mbps. Shouldn't that be more than fast enough to stream 1080p content given a couple minutes of pre-buffer time?
1080p streaming has worked a couple of times but it's very inconsistent and error prone. Has anyone else seen this occur recently or after upgrading to 5.1?
|Nov 1, 2012, 11:16 PM||#2|
I'm having the exact same issue. HD gives me a error, SD plays fine. I thought it was the new firmware, but I downgraded and I have the same issue. Do you think its a issue with their server? This has been going on for 2 weeks.
|Nov 3, 2012, 08:52 PM||#3|
Ok, this is the stupidest solution yet.
-Downgrading the firmware
-upgrading the firmware
What finally worked for me, was logging into my apple id online (on their site and on itunes) and changing my username and password. Suddenly everything works again.
I don't know why.
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