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Old Oct 24, 2012, 05:06 PM   #1
morgannick2000
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Exclamation iPhone 5 Camera Issue Vertical Lines (pink)

Hi All,

My first post here.

Does anyone have this issue?



Purple/pink lines that flicker on and off. This is intermittent and I cannot get my phone to repeat the problem at will but it has happened a few times. The only piece of info regarding symptoms is that it happened both times outside.

I called Apple today and all they could suggest was a restore.

Phone is iPhone 5 32GB.

Cheers.. Nick
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Old Oct 25, 2012, 05:21 AM   #2
morgannick2000
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Unhappy

Anyone else seen this issue?
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Old Oct 25, 2012, 05:53 PM   #3
Springerbob
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Hi. I have exactly the problem. I purchased on launch day and it did it once that day. It has been doing it more and more the last two weeks and I've managed to take a few photos of it - identical purple/pink lines. I had assumed it to be a camera sensor fault and I have a Genius Bar appt booked - expecting a replacement handset.

Last edited by Springerbob; Oct 25, 2012 at 05:59 PM.
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Old Oct 25, 2012, 05:56 PM   #4
Springerbob
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Photo attached.
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Old Nov 15, 2012, 06:13 AM   #5
morgannick2000
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Exclamation

Hi - did you get your phone swapped out?

Quick update my side: I did a full restore as per Apple support request. All looked good, but its just done it again.

I'll call Apple again.
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Old Nov 15, 2012, 09:52 PM   #6
dictoresno
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looks like a bad camera or other hardware related issue. i would save a screen shot and return it to apple.
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Old Nov 18, 2012, 06:32 PM   #7
TheUnbashable
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I have the same problem as discribed. I have an Black 32GB iPhone 5 bought on release date.
Today I've got an really bad screen, for almost half pink.
Ad that to the ****** reception from normal calls (iPhone 4 with same carrier worked fine), the Black band that loses its color (aluminium dots) and the fact that i'm not mobile with iPhone 5 because I have to recharge at least once in 20 hours, and I do nothing different with my iPhone 4 that I have to charge once in 48 hours.
This company really disappoints me. Money cant be the problem, I paid 849 euro's to get this thing.
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Old Nov 18, 2012, 09:03 PM   #8
zzdodge
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Based upon 25 years work with digital sensors, I believe your best shot is a replacement.

This could be many things, but it looks like hardware. Why the magenta, is interesting.
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Old Nov 30, 2012, 02:58 AM   #9
cdmike
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Same problem here

iPhone 5 Black 16GB bought on launch day in Italy
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Old Nov 30, 2012, 03:19 AM   #10
AndyMc
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If you bought your iPhone straight from Apple the best move for you will be if you go to Apple store and tell about your problem. In best case they will give you the new phone. Be serious and make them believe that it is their problem? not yours and that it is not good to disappoints clients.
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Old Nov 30, 2012, 04:22 AM   #11
cdmike
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Quote:
Originally Posted by AndyMc View Post
If you bought your iPhone straight from Apple the best move for you will be if you go to Apple store and tell about your problem. In best case they will give you the new phone. Be serious and make them believe that it is their problem? not yours and that it is not good to disappoints clients.
Thank you Andy.
Sadly I don't have an Apple Store in my region so I've scheduled an Apple Care repair.
Next Monday a courier will pick up my phone and I hope that Apple will replace it with a brand new device
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Old Feb 3, 2013, 05:41 PM   #12
CupawnTae
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Did you guys get your phones swapped out? I've just logged a service request (no Apple Stores here either) for exactly the same problem. Happened the day I bought it (not launch day, couple of weeks later) and then maybe every couple of months - impossible to reproduce on-demand.

Got a pretty quick response saying it would probably be covered by warranty - not sure if it's an autoresponder, but hoping that this is a known issue and they'll just replace it.

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Old Feb 11, 2013, 02:17 PM   #13
CupawnTae
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"Could not reproduce"

Be warned!

I used the online repair request form, and in the "steps to reproduce" box explained that it was very difficult to reproduce the issue. I got only automated responses, and today the online status went from "received, diagnosing" to "could not duplicate issue" to "original product shipped" all while I ate my dinner (I was refreshing the page all day). I called them and they said "sorry, if it's shipped it's shipped", and "in future, you're better off calling us than using the online form".

I like the way they have tomorrow's date on steps 2 and 3 as well...

Step 1 Request

February 11, 2013: Product received by service center
Shipped via UPS with tracking number xxxxxxxxx

Step 2 Service

February 12, 2013: Could not duplicate issue

Step 3 Return

February 12, 2013: Original product shipped
Shipped via UPS with tracking number yyyyyyyyyy
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Old Mar 5, 2013, 06:54 PM   #14
Bunias
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I also have that problem

https://www.youtube.com/watch?v=4hC015PYOnk

Iphone 5 64GB White Orange Poland

Phone new from store bought in February 2013 .
Most often it happens as on film... but it also appear randomly.. it its hard to catch.
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Old Mar 28, 2013, 09:12 AM   #15
riiiic
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the same here

I got the same problem yesterday. It disappear during the video when I changed the inclination of the iphone.

I'm astonished.

"The cosmetic problem of loosing the color"

Battery life problem, when the net ti bad (one or two band) iphone warms up like a oven try to find connection (if you have no connection, why do you (I'm speacking to the phone) try to reach it draining out the battery ?

And now the big CAMERA problem. This is huge, huger than everything else...

Pink line ? in the video ?


SHAME. SHAME!
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Old Apr 4, 2013, 06:03 AM   #16
CupawnTae
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Replacement phone - STILL HAPPENS!

After receiving my original phone back with a "cannot reproduce", I sent it back again after speaking with a rep over the phone.

They sent me a replacement (can't tell if new or refurb, but definitely a different phone) and it started happening again on the new phone.

I deliberately didn't restore from a backup of the previous phone to eliminate that as a possible cause.

What are the chances I got two duds? Is it possible it's a problem with all iPhone 5's but happens so infrequently that it's not noticed in general? Could there be a load of people out there that have seen this and not bothered reporting it?
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Old May 13, 2013, 08:40 AM   #17
x2zero
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Me too

I have experienced the same problem with 2 iPhone 5's. Problem is intermittent, but happens with 3rd party camera apps too. Also on panorama feature of camera. Haven't tried it on video.
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Old May 17, 2013, 05:01 AM   #18
Hkglemontea
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I have experiencing the same problem as it is a horizontal lines flickering 2 to 3 while I am using the HD camera. But it happened to me twice only and I have yet to face the same problem again when I switch off the hd camera. And the flickering doesn't affect the photo taking. It only block you from shooting photos. I will definitely report it to apple support centre if this happen to me again.
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Old May 24, 2013, 03:29 AM   #19
cy2u5
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Hi,

I also have the same issue with my iPhone 5 32 GB, that I got a month ago.

After one week I got these issues with the camera:

1.: Some vertical purple lines on the cam screen
2.: Half cam screen wents purple
3.: Cam screen gets very dark while focussing
4.: Cam app closes and restarts

I called Apple and requested a service and UPS picked up my iPhone. A few days later I got it back because Apple didn't find an error.

After one week later the problems occured again and I called Apple again. UPS picked it up again and after a diagnosis I got a replaced iPhone.

Now, 1 week later the replaced iPhone has the same issues!!!
That's weird and confusing

Will call Apple again
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Old May 24, 2013, 06:58 AM   #20
MrMacMack
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Take note of the serial number before shipping so that you can compare the serial number with the replacement to make sure it was really replaced.
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Old May 31, 2013, 01:25 PM   #21
Stark735
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Took a screen shot of mine booked an appointment took it in today and it was swapped out there and then without question the nice girl even gave me a replacement screen protector.

Can't say I'm impressed that it failed in the first place but can't beat that sort of customer service smashes the others out of the water!
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Old May 31, 2013, 01:29 PM   #22
SnowLeopard2008
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This is due to a loose camera connector cable. At the most general level, there are 3 separate wires in the that connector, one for each R, G and B data feed. The reason you see pink is because one or more of the 3 wires is loose and not transmitting the data properly.
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Old May 31, 2013, 08:43 PM   #23
MrMacMack
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Quote:
Originally Posted by SnowLeopard2008 View Post
This is due to a loose camera connector cable. At the most general level, there are 3 separate wires in the that connector, one for each R, G and B data feed. The reason you see pink is because one or more of the 3 wires is loose and not transmitting the data properly.
That's awesome to know. Thanks for sharing that. That piece of info could come in handy for DIY repair for folks that have out of warranty phones.
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Old May 31, 2013, 08:48 PM   #24
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Quote:
Originally Posted by MrMacMack View Post
That's awesome to know. Thanks for sharing that. That piece of info could come in handy for DIY repair for folks that have out of warranty phones.
Either the loose connection or the camera module itself is broken.
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Old Jun 7, 2013, 03:13 AM   #25
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Just to add some information to this thread, I think i've found a way to replicate this problem with my phone. http://youtu.be/9AMHF3s-Lko

1) disable Wifi and 3G.
2) Wait for your phone to switch to GPRS/2G.
3) Send a iMessage or email - anything that involves network access.
4) Open Camera app while the phone is using the network and you should see the glitches.

I'm going to the Apple store on Tuesday to see what they can do about it. I also have 4 large dust spots on my sensor so I'm hoping for just a quick swap for a new phone.
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