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Old Oct 27, 2012, 06:39 AM   #1
Cockney Rebel
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iPhone shutting down when taking a photo?

Have any of you/are any of you experiencing this issue with your iPhone?

It will shut down when trying to take a photo ... I press the volume up button to take the shot and the phone just shuts down?

This tends to happen when the battery is at around 20% or lower, so plenty of charge.

Was having issues before where the phone would shut down with plenty of charge remaining (sometimes as high as 32%) when I was doing mundane tasks, and I would have to connect it to power in order to turn it back on again ... and it would charge from the percentage that it turned off at.

However, the battery was replaced at an Apple Store a week or so ago and this issue appears to have been sorted.

But the camera issue happened to me again yesterday, with 17% of charge remaining in the battery? I had to connect it to power to turn it on. I disconnected it straight away and used it 'til it got to 1% (no camera usage) before it turned off so that I could perform a calibration.

If anyone else is having or has experienced this issue with the phone shutting down when taking a photo, would you please let me know.

Thanks in advance ...
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Old Oct 27, 2012, 06:55 AM   #2
haruhiko
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Take your phone to repair.
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Old Oct 27, 2012, 07:26 AM   #3
Cockney Rebel
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Originally Posted by haruhiko View Post
Take your phone to repair.
Take it in for repair?

But it might be a software/firmware glitch?

This is why I'm asking if anyone else is experiencing, or has experienced the same issue themselves ...
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Old Nov 11, 2012, 05:06 PM   #4
Raveiga
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Same thing happening here. Qhen taking pictures around 20% battery in my iphone 4S 64GB it shutdowns and you have to rebooting (home+switch on/off) to start again or connect it to the charger to back on again.

When rebooting if you don't take pictures or make videos te phone is working till battery runs out at 1%, so the normal behaviour.

I'm using the last IOS 6.0.1

Any ideas?

Thank you
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Old Nov 11, 2012, 06:50 PM   #5
numberforty1
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Quote:
Originally Posted by cockney rebel View Post
have any of you/are any of you experiencing this issue with your iphone?

It will shut down when trying to take a photo ... I press the volume up button to take the shot and the phone just shuts down?

This tends to happen when the battery is at around 20% or lower, so plenty of charge.

Was having issues before where the phone would shut down with plenty of charge remaining (sometimes as high as 32%) when i was doing mundane tasks, and i would have to connect it to power in order to turn it back on again ... And it would charge from the percentage that it turned off at.

However, the battery was replaced at an apple store a week or so ago and this issue appears to have been sorted.

But the camera issue happened to me again yesterday, with 17% of charge remaining in the battery? I had to connect it to power to turn it on. I disconnected it straight away and used it 'til it got to 1% (no camera usage) before it turned off so that i could perform a calibration.

If anyone else is having or has experienced this issue with the phone shutting down when taking a photo, would you please let me know.

Thanks in advance ...
1-800-263-3394
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Old Nov 11, 2012, 06:53 PM   #6
sviato
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I had something similar on my 4S running 5.1.1. Basically when the battery was 7-13%, doing something more "intensive" such as taking a picture could cause it to just die.

I took it to Apple and the staff ran diagnostics but found nothing wrong with the battery. I was offered a replacement though, which I took, and haven't had the issue since (in fact my battery on the new phone has been abnormally good compared to the last one, should have replaced months ago).
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Old Nov 11, 2012, 06:56 PM   #7
Cockney Rebel
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Quote:
Originally Posted by Raveiga View Post
Same thing happening here. Qhen taking pictures around 20% battery in my iphone 4S 64GB it shutdowns and you have to rebooting (home+switch on/off) to start again or connect it to the charger to back on again.

When rebooting if you don't take pictures or make videos te phone is working till battery runs out at 1%, so the normal behaviour.

I'm using the last IOS 6.0.1

Any ideas?

Thank you
I think the phone is screwed, buddy.

I ended up speaking with Apple Customer Relations as a lot of my Apple stuff has been going wrong and I have been ready to walk away from the brand all together.

The short story being ... they collected my 11 month old 4S and sent me a brand new iPhone 5

----------

Quote:
Originally Posted by numberforty1 View Post
1-800-263-3394
Wow ... I never would have thought of that!
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