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Old Oct 30, 2012, 02:53 PM   #1
halloween38
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Join Date: Oct 2012
MacBook Air kernel panic!

What should I do? I just got my new MBA, and it's the fourth time, when I got a kernel panic. It happends when I don't use my computer for a while, suddenly, when I try to put it back on it shows me "Your computer had to reboot" or something like that. Here's the log, HELP ME!

panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816661f1, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000010055700c, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0xff000000ff000000, RBX: 0xffffff806a5ee000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff807f2cbc20, RBP: 0xffffff807f2cbc30, RSI: 0x00000000ff000000, RDI: 0xffffff806a5ee000
R8: 0x0000000000000000, R9: 0xffffff800b4e5e00, R10: 0xffffff800086edd0, R11: 0xffffff80002dad00
R12: 0xffffff806a4791c8, R13: 0xffffff806a5ee000, R14: 0xffffff806a5ee000, R15: 0xffffff806a479000
RFL: 0x0000000000010282, RIP: 0xffffff7f816661f1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x000000010055700c, Error code: 0x0000000000000000, Faulting CPU: 0x2

Backtrace (CPU 2), Frame : Return Address
0xffffff807f2cb8d0 : 0xffffff8000220792
0xffffff807f2cb950 : 0xffffff80002c4794
0xffffff807f2cbb00 : 0xffffff80002da55d
0xffffff807f2cbb20 : 0xffffff7f816661f1
0xffffff807f2cbc30 : 0xffffff7f81667413
0xffffff807f2cbc70 : 0xffffff7f8165560c
0xffffff807f2cbcb0 : 0xffffff7f81654de7
0xffffff807f2cbce0 : 0xffffff7f816551bd
0xffffff807f2cbd10 : 0xffffff7f80c52832
0xffffff807f2cbd50 : 0xffffff7f816dd383
0xffffff807f2cbda0 : 0xffffff7f816df692
0xffffff807f2cbde0 : 0xffffff7f816df7c4
0xffffff807f2cbe20 : 0xffffff7f80c564c5
0xffffff807f2cbe60 : 0xffffff7f80c56628
0xffffff807f2cbe90 : 0xffffff7f80c59fd7
0xffffff807f2cbef0 : 0xffffff800063d4d6
0xffffff807f2cbf30 : 0xffffff800063c250
0xffffff807f2cbf70 : 0xffffff800063c0f4
0xffffff807f2cbfb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f80c47000->0xffffff7f80c7ffff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f8082b000
com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47D6622C85]@0xffffff7f816d2000->0xffffff7f8172ffff
dependency: com.apple.iokit.IOACPIFamily(1.4)[19BAB11C-CE5E-3068-AD10-132019C59D6C]@0xffffff7f80bf0000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f8082b000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f80c47000
com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9769436]@0xffffff7f81652000->0xffffff7f816b8fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f8082b000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xffffff7f80c80000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f80c47000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
11G63b

Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: ***************************************
System model name: MacBookAir5,1

System uptime in nanoseconds: 1044382242324
last loaded kext at 5847435022: com.avast.PacketForwarder 1.3 (addr 0xffffff7f80abb000, size 20480)
last unloaded kext at 75783118152: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f8148c000, size 8192)
loaded kexts:
com.avast.PacketForwarder 1.3
com.avast.AvastFileShield 1.0.1
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.75
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.8
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4

Thanks a lot for any help
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Old Oct 30, 2012, 03:12 PM   #2
orangezorki
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I'm not sure what is causing it, but it definitely shouldn't be happening.

Did you clone or transfer everything including files and settings from an older Mac? If so, and you have backups of everything, you could try using the system restore function to get a clean install of Mac OS, and then reinstall the apps and transfer your data separately.

Otherwise, a trip to your local Apple store is necessary...

David
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Old Oct 30, 2012, 03:45 PM   #3
KPOM
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If it's brand new, it could be a bad logic board. That happened to me once. I'd suggest a trip to the Genius Bar. They can run some diagnostics that could rule in or rule out a hardware issue.

Also check the crash log. Go into Finder, hold down the Option key, and select Library from the Go menu. Within the Logs folder, look in the CrashReporter folder to see if there is a log file. If so, open it up and see if it provides any clues as to whether an application caused the error.
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Old Oct 30, 2012, 05:49 PM   #4
halledise
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Location: Hamilton Island, Whitsundays, QLD Australia
don't think I'm being smart but it is either a hardware or software issue.

possible faulty logic board as already suggested but more likely software.
you could try an erase and fresh install of the OS to determine this - or run diagnostics test to see if it's hardware related - logic board or memory.

this is what Apple Store will do for you anyway so your best bet would be to make an appointment and take it in if you're not confident of doing it yourself.
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Old Oct 30, 2012, 06:50 PM   #5
TomCat
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Quote:
Originally Posted by halledise View Post
don't think I'm being smart but it is either a hardware or software issue...
You are 3/4 correct; a kernel panic is either a hardware issue or a driver issue. A clean reinstall should eliminate it as being a driver issue. It is most likely not a app-related software issue at all. Once you are at that point (after a reinstall), only hdwe is left.
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Old Oct 30, 2012, 06:54 PM   #6
Weaselboy
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It shows the last loaded kext as Avast AV. I would uninstall Avast AV and see if that helps.
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Old Nov 2, 2012, 08:57 AM   #7
applerepairs
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It is definitely logic board problem.
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Old Nov 4, 2012, 09:19 AM   #8
halloween38
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Kernel Panics

so far on, thanks for the help...

I went into Console and Systems Diagnostic reports and looked through all of them and all of them have one of these two last loaded kexts:

last loaded kext at 5446925754: com.avast.PacketForwarder 1.3 (addr 0xffffff7f80abb000, size 20480)

or

last loaded kext at 335801153215: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)

I think that means that these are two different kernel panics happening.
I have also noticed, that the two happen when I do different things, the avast one when the computer is in standby for a long time and I wake it up (it doesn't happen every time I do it, only sometimes) and the second one, when my MBA goes into screensaver and later, after the number of minutes I have set in preferences it goes into standby - when I wake it up just after that happens.

Thanks for all the help so far, however I hope to get some help on the second panic (I have found on another forum, that Avast has not been updated to Lion, so I hope that if I uninstall it when I find some time that panic will go away) - I'm waiting for your help to find the faulty application that's causing those kernel panics grrrr....
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Old Nov 4, 2012, 09:23 AM   #9
throAU
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Location: Perth, Western Australia
Quote:
Originally Posted by halloween38 View Post
What should I do? I just got my new MBA,
You return it to apple.


Kernel panics are generally hardware (more often) or driver related (if it is driver related, everyone with the same combination of hardware and driver as you will be able to replicate the problem as it will affect them as well).

If its brand new, it certainly shouldn't be doing that and my bet is DOA hardware - looking at the backtrace - it looks like it is crashing in the GPU driver, which means either a bug in the driver or broken hardware.

If it was a bug in the driver, everyone with a new MBA would be seeing similar issues with the software you were running at the time.


The fact you are getting different panic messages also tends to indicate hardware flakiness rather than a particular software bug causing the problem.

It happens... sometimes you luck out and get a broken machine out of the box.


Take it back.


That said, uninstalling avast can't hurt as it is easily done, but i wouldn't waste any more time on it than that. This is the sort of thing your 90 day free support/applecare is for.
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Last edited by throAU; Nov 4, 2012 at 09:28 AM.
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