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Old Nov 6, 2012, 03:43 PM   #1
adcx64
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Will Apple replace my iPhone for a non working sleep/wake?

Hey guys, my sleep button on my iPhone 5 stopped working, unless pressed extremely hard. Wil I need to fight with the "geniuses" for a new one?
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Old Nov 6, 2012, 03:45 PM   #2
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Hey guys, my sleep button on my iPhone 5 stopped working, unless pressed extremely hard. Wil I need to fight with the "geniuses" for a new one?
I doubt it. They'll either repair it or replace it. A girlfriend of mine had the earphone jack messing up and they gave her a whole new phone without hassel.
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Old Nov 6, 2012, 03:46 PM   #3
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Originally Posted by adcx64 View Post
Hey guys, my sleep button on my iPhone 5 stopped working, unless pressed extremely hard. Wil I need to fight with the "geniuses" for a new one?
doubtful. seems pretty clear cut to me so long as there's nothing obviously showing that you've dropped or otherwise damaged the phone yourself.
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Old Nov 6, 2012, 03:54 PM   #4
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Originally Posted by adcx64 View Post
Hey guys, my sleep button on my iPhone 5 stopped working, unless pressed extremely hard. Wil I need to fight with the "geniuses" for a new one?
1. With that kind of question you should always mention your country. 2. Any iPhone 5 around is almost new, so there shouldn't be any problem at all getting your problem fixed. 3. Since your iPhone 5 is almost new, they'll either fix it, or you will likely get an iPhone that is as good as new (refurbished).
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Old Nov 6, 2012, 04:19 PM   #5
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I'm in America. But I'll set up an appointment later this week and have at it. Thanks!
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Old Nov 6, 2012, 05:53 PM   #6
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Instant replacement....we don't fight with you.
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Old Nov 6, 2012, 06:03 PM   #7
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As long as it's reproducible, you should get a refurb.
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Old Nov 6, 2012, 06:04 PM   #8
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As long as it's reproducible, you should get a refurb.
It will be a brand new phone. It will not be a refurb.....takes at least 3 months for those to hit the service inventory.
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Old Nov 7, 2012, 11:07 AM   #9
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WOW, ok thought I was alone on this (that is a ridiculous statement, there are only so many bugs a device can have so it's pretty common that we have the same bug) but I went in to the apple store sunday and they said they would replace it for me if I set up a genius appointment and came in later in the week.

Going there in 3 hours, hopefully it's not a refurb, I can't imagine them having a large supply of refurbished ones anyway, as far as the 4G sim transfer goes, do I have to get a new sim for the new device or will the current one in my iP5 work with the new device? (On Verizon)
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Old Nov 7, 2012, 11:19 AM   #10
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It will be a brand new phone. It will not be a refurb.....takes at least 3 months for those to hit the service inventory.
They already have refurbs out, I received a refurb for one of my replacement Iphone 5s. (of course there was another defect with that, and I got a brand new one afterwards)
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