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Old Nov 9, 2012, 12:57 PM   #101
ettd88
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After 4 calls and no luck the 5th call the nice lady changed it and charged me for overnight 12 dollars. Now it says 16!!! Keep trying guys I thought it wasn't going to be possible but after several calls they actually changed it. I said I was going on a trip on the 17 and I needed the iPad mini.
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Old Nov 9, 2012, 01:13 PM   #102
rufinatti
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ugh!!

I had a representative upgrade my order to overnight with delivery before noon about an hour ago. The website was even updated to reflect the same. But I just got notified that my order was put back to regular shipping so that my order wouldn't be cancelled.

Frustrating.
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Old Nov 9, 2012, 02:25 PM   #103
shenan1982
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Originally Posted by macribas View Post
Missed the point again. I was trying to say that no promises were ever made that the product wouldn't be available earlier in retail stores. But really, I don't know why I bother posting in Internet forums. Your opinion or my opinion are not worth anything, you won't help me and I won't help you, so this is just a waste of time.
Yeah, I am kinda new to the "ecosystem". I was not an early adopter, only bought my first Mac in 2001. Apple II doesn't count, right? Sorry to jump so late in the band wagon.
Enjoy your iPad mini and all your Apple knowledge.
Wow, angry much? Seriously. If you don't think history at Apple says "preorders USUALLY get them on or before store sale availability" then you clearly haven't been around for many launches. Typically the reason people preorder is to get them on launch\availability day at home instead of in-store.
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Old Nov 9, 2012, 02:48 PM   #104
Jetson
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The sales rep at the Apple store told me that AppleCare DOES cover screen breakage.

That's the only reason I paid $99 for it.

http://www.apple.com/support/products/ipad.html

Last edited by Jetson; Nov 9, 2012 at 03:54 PM.
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Old Nov 9, 2012, 04:24 PM   #105
jaisonline
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yes, applecare+ covers it but there;s a $50 fee to replace items broken by consumers. some ipad and iphones can be covered by regular applecare; these can not be replaced when broken by the consumer (unless you get a very cool genius rep).


Quote:
Originally Posted by Jetson View Post
The sales rep at the Apple store told me that AppleCare DOES cover screen breakage.

That's the only reason I paid $99 for it.

http://www.apple.com/support/products/ipad.html
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Old Nov 9, 2012, 04:33 PM   #106
ettd88
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After 5 calls I did it...
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Old Nov 9, 2012, 04:51 PM   #107
eim23x
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So yesterday when i called they moved my shipping to the 16th and next day,
This morning i checked and they moved it too Delivers
Nov 21 via Next Day Shipping, before noon.
So i called and yelled because i am really flying on the 20th
for about 2 weeks.
So they gave me free stuff that i dont cancel the iPad mini cover credit
to show in 3 to 5 days. Also now a free pair of ear pods

Question anyone with a Verizon iPad mini with Wi-Fi + Cellular 64GB - White & Silver
have a 16th shipped date? or it just AT&T?
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Old Nov 9, 2012, 05:00 PM   #108
bbydon
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Originally Posted by ThunderSkunk View Post
Hm. Not really familiar with cc protection. Not even sure what I'd be asking them for. Would they reverse the charge and then I'd stick best buy with this broken iPad? That wouldn't be right... Or would they somehow help to cover the $219? Curious.
A lot of credit cards have 90 day accidental coverage on things.... its worth investigating
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Old Nov 9, 2012, 05:27 PM   #109
unplugme71
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I called 7 times to different reps and couldn't get it changed. No matter what reason.
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Old Nov 9, 2012, 06:56 PM   #110
AzN1337c0d3r
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1st call. Explained to rep that I wanted to upgrade to overnight shipping. She said it would be extra $12. I said fine and she upgraded it. Now it says delivery on the 16. But there appears to be no charge according to the website.
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Old Nov 9, 2012, 07:05 PM   #111
Medic311
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Quote:
Originally Posted by AzN1337c0d3r View Post
1st call. Explained to rep that I wanted to upgrade to overnight shipping. She said it would be extra $12. I said fine and she upgraded it. Now it says delivery on the 16. But there appears to be no charge according to the website.
check your credit card - i'm sure it will show up within 1-3 business days
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Old Nov 9, 2012, 07:22 PM   #112
rufinatti
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Congrats to all of you who have been able to get your shipping dates moved up.

No such luck for me, though. I just placed my 6th call today and have had no success. I'm being told there is nothing that they can do and that orders are being shipped in the order they were received.

That last bit of news really frustrates me because I know I must have been one of the first orders since I used the iPhone app for theApple Store at 11:58 P.M. and had my order placed before the online web-store was even opened.

grrr......
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Old Nov 9, 2012, 07:29 PM   #113
utbaseball30
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Just got my date changed. Called in once, was super polite. Told the rep I was leaving town on the 18th and my boss called in and had his date changed. Put me on hold, and dates were changed immediately for both my mini and ipad.

----------



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Old Nov 9, 2012, 09:19 PM   #114
Medic311
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3rd Time is a Charm

Just called for the 3rd time - spoke to the CSR and told them that I wasn't expecting the iPad 4 to be delivered the day after Thanksgiving. I asked if I could pay to expedite the shipping since I would be away for 5 days

The CSR said there was no need to worry, he expedited the shipping to next day free of charge. I was shocked it was free and thanked him for the shipping upgrade. He said no problem. Perhaps now they have an official policy.

Below is a screen shot of the revised order status - no one here can accuse me of photo-shopping since I've been extremely vocal on this thread about my disappointing results of having called in twice already and been denied (even offering to pay).

I recommend people to call tonight if they have been having trouble the past couple of days. It seems they are being more lenient now.
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Old Nov 10, 2012, 07:53 AM   #115
Ayezh
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Hello everyone. It will be my first time to order at the Apple Store and I just want to clarify some issues:

A. What does it mean Ships in 5 days? Shipping from where? From a China Factory? or Ships to your address?

B. Apple states in their Payment Policies that your Credit Card will be charged when the item has shipped. Meaning? When the item is being shipped to your address or when the item is being shipped from China factory to US?

Thanks.
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Old Nov 10, 2012, 09:02 AM   #116
Medic311
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Quote:
Originally Posted by Ayezh View Post
Hello everyone. It will be my first time to order at the Apple Store and I just want to clarify some issues:

A. What does it mean Ships in 5 days? Shipping from where? From a China Factory? or Ships to your address?

B. Apple states in their Payment Policies that your Credit Card will be charged when the item has shipped. Meaning? When the item is being shipped to your address or when the item is being shipped from China factory to US?

Thanks.
A) In 5 business days, the iPad will leave China and be on its way towards your address. Standard shipping is ~ 3-5 business days

B) Your credit card will be charged when the item leaves the factory in China
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Old Nov 10, 2012, 02:07 PM   #117
PNutts
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Originally Posted by Ayezh View Post
B. Apple states in their Payment Policies that your Credit Card will be charged when the item has shipped.
I hope so. Apple charged my credit card this morning for an AT&T iPad 4.
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Old Nov 10, 2012, 04:09 PM   #118
wrongcoast
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Bummer

I ordered my iPad 4 within 15 minutes of it going live online. After having my delivery date originally set for Nov. 19, I got Apple to move it up to Nov. 16. Today I checked my acct. and saw it had been moved back to Nov. 21!! WTH?? Okay, so they offered my a free cover. I don't care about a cover. I want the unit next week. Now I have to wait nearly 2 more. I realize in the bigger picture, boo hoo but still...........

Last edited by wrongcoast; Nov 10, 2012 at 04:30 PM.
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Old Nov 10, 2012, 04:57 PM   #119
eim23x
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My iPad 4th gen is preparing for shipping before my iPad mini,
i order on the Oct. 26th lol
Also i just placed the order on the Nov 8th for iPad 4th
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Old Nov 10, 2012, 05:19 PM   #120
ettd88
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Originally Posted by eim23x View Post
My iPad 4th gen is preparing for shipping before my iPad mini,
i order on the Oct. 26th lol
Also i just placed the order on the Nov 8th for iPad 4th
When did it go to preparing for shipment?
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Old Nov 10, 2012, 05:30 PM   #121
eim23x
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Originally Posted by ettd88 View Post
When did it go to preparing for shipment?
Like within the last few hours, i called Apple they told me that
the iPad mini should be same status from now
till Tuesday.
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Old Nov 10, 2012, 05:46 PM   #122
Elcuria
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Originally Posted by wrongcoast View Post
I ordered my iPad 4 within 15 minutes of it going live online. After having my delivery date originally set for Nov. 19, I got Apple to move it up to Nov. 16. Today I checked my acct. and saw it had been moved back to Nov. 21!! WTH?? Okay, so they offered my a free cover. I don't care about a cover. I want the unit next week. Now I have to wait nearly 2 more. I realize in the bigger picture, boo hoo but still...........
Essentially the same thing here. Have the screen shot where the delivery date shows up as November 16, but when I went to place an order for something else, checked the iPad Mini order and it again shows November 21.

A call to Apple indicated that even though the order status was updated to the 16th, the ordering system later adjusted that date based on such strong demand for the product.

The Apple rep provided a gift coupon which was unexpected and appreciated for the confusion on the delivery date.

I do wonder about the e-mail I got on November 8, which said the iPad Mini order would be shipping in the next five business days. That would mean the order should ship by November 13 and if so, would be in transit for nine days for delivery by November 21.

But, no worries!
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Old Nov 10, 2012, 07:36 PM   #123
richard4339
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My card has been charged and it's preparing for shipment.
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Old Nov 10, 2012, 09:02 PM   #124
ettd88
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Originally Posted by richard4339 View Post
My card has been charged and it's preparing for shipment.
iPad mini or iPad 4?
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Old Nov 10, 2012, 09:56 PM   #125
Medic311
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Changed Again

Ok, so despite the CSR saying that it would deliver on Nov 16 now it has been pushed back to Nov 21. Back to square one. I told the CSR that right around Thanksgiving was no good for me (whether a day before or a day after) due to my travel plans and that FedEx will be leaving packages right and left in front of door steps without signatures as they always do during the holiday time to meet their timing quotas. I am not about to let FedEx leave $900 of technology outside on my porch for 5 nights in 40F weather.

I will call up Apple tonight and see what I can make of this. See my below screen shot for the update (compared to the above one for the Nov 16 date).

I don't get what is going on here...
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