Problem: The hinge on my MacBook Pro started making a clicking noise when I open or close the clamshell. (Not fron dropping it) I have AppleCare.
Apple Genius @ Retail Store: We can send this in for repair - your still under warranty.
Me: Great - send it in!
AppleCare Service Center: We want to charge you $610 to finish your repair.
Me: What? I call AppleCare...
AppleCare Rep(last of 4 reps i spoke with): You have upgraded the RAM on your MacBook Pro so we cannot service your computer. Same with your HD.
Me: Its user-replaceable. What is the correlation between my RAM and the hinge making noise? Also HD is user-replaceable.
AppleCare Rap: We dont do a 1/2 job....If anything fails our diagnostics test we must fix it. But we cannot because the reason it is failing is because you upgraded RAM.
(We go back and forth - with 2 different agents....) Dude - if you ripped out the RAM I would still have the same problem.
Long story short - they absolute refuse to fix my computer because my RAM has been upgraded. Rep tells me to take it to an authorized service center.
I could include the fact the Genius watch me switch out HD in the store - also noted the none Apple RAM - also he messed up my mailing address. The 1st senior rep told me she we call tuesday or wednesday to give me an update. She didnt call - I did. So far I have put the ball into Apple's court several times...all they do is drop it so far. Before this situation I have had amazing service. Tomorrow I shall call my boys Casey and Bob - they are senior reps that really helped me out when I had a problem with my warranty date earlier this year.
I paid a premium price for my computer
I expect a premium computer
I expect premium service....(which i am certainly not getting.)
They still have my MacBook at there service center...its in hold mode.
Apple Genius @ Retail Store: We can send this in for repair - your still under warranty.
Me: Great - send it in!
AppleCare Service Center: We want to charge you $610 to finish your repair.
Me: What? I call AppleCare...
AppleCare Rep(last of 4 reps i spoke with): You have upgraded the RAM on your MacBook Pro so we cannot service your computer. Same with your HD.
Me: Its user-replaceable. What is the correlation between my RAM and the hinge making noise? Also HD is user-replaceable.
AppleCare Rap: We dont do a 1/2 job....If anything fails our diagnostics test we must fix it. But we cannot because the reason it is failing is because you upgraded RAM.
(We go back and forth - with 2 different agents....) Dude - if you ripped out the RAM I would still have the same problem.
Long story short - they absolute refuse to fix my computer because my RAM has been upgraded. Rep tells me to take it to an authorized service center.
I could include the fact the Genius watch me switch out HD in the store - also noted the none Apple RAM - also he messed up my mailing address. The 1st senior rep told me she we call tuesday or wednesday to give me an update. She didnt call - I did. So far I have put the ball into Apple's court several times...all they do is drop it so far. Before this situation I have had amazing service. Tomorrow I shall call my boys Casey and Bob - they are senior reps that really helped me out when I had a problem with my warranty date earlier this year.
I paid a premium price for my computer
I expect a premium computer
I expect premium service....(which i am certainly not getting.)
They still have my MacBook at there service center...its in hold mode.
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