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Old Nov 15, 2012, 11:13 PM   #1
InuNacho
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iPod Touch 5th Gen Loop button broken

Hey everyone, today while out and about I noticed a hole in the bottom of my new Touch and lo and behold a tiny circular piece of metal that was the loop button fell out. I've scheduled and appointment at a nearby Apple Store tomorrow to see what they say, hopefully it'll be a free repair.

I'll update this as soon as I can.
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Old Nov 16, 2012, 07:25 AM   #2
Ghostbusters
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Quote:
Originally Posted by InuNacho View Post
Hey everyone, today while out and about I noticed a hole in the bottom of my new Touch and lo and behold a tiny circular piece of metal that was the loop button fell out. I've scheduled and appointment at a nearby Apple Store tomorrow to see what they say, hopefully it'll be a free repair.

I'll update this as soon as I can.
Can you post pictures so we can see what it looks like?
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Old Nov 16, 2012, 10:07 AM   #3
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Yea sure, forgot to mention that theres a rattling noise coming from that general area.
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Last edited by InuNacho; Nov 16, 2012 at 10:46 AM.
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Old Nov 16, 2012, 11:16 AM   #4
Ghostbusters
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Damn! This could be huge if it is remotely widespread. They advertise the loop like it'll never let you drop it. I wonder how this happened? Is that yellow the glue which held it together? Or was it screwed in? Looks like there are grooves on the peg.
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Old Nov 16, 2012, 11:46 AM   #5
InuNacho
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To be honest I have no idea what that yellow thing is, it isn't sticky at all and there are no grooves on bottom from the from the black dots.
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Old Nov 16, 2012, 01:08 PM   #6
Ghostbusters
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Please do keep us posted!
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Old Nov 16, 2012, 01:39 PM   #7
Aspasia
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InuNacho, were you using the wrist strap that fits over the button? If not, did you have the button depressed?

Just curious. Mine is as solid as a rock and I do have the strap attached to it. Also use a clear Splash Vapor Slim Flex case on the back. The case is level with the top of the loop button, which offers protection even with the button up.

Am sure you'll have no problem with Apple replacing your Touch.
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Old Nov 16, 2012, 02:30 PM   #8
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InuNacho, were you using the wrist strap that fits over the button? If not, did you have the button depressed?

Just curious. Mine is as solid as a rock and I do have the strap attached to it. Also use a clear Splash Vapor Slim Flex case on the back. The case is level with the top of the loop button, which offers protection even with the button up.

Am sure you'll have no problem with Apple replacing your Touch.
I've used the wrist strap and when not using it I kept it depressed. I explained what happened to the Genius and he seemed a bit confused and had to ask a couple others what part it was, in the end they just gave me a brand new one.
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Old Nov 18, 2012, 08:46 PM   #9
racoonboy
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lucky u got a replacement.

Im sure if you didnt drop it or anything then they should give you new one. though, it seems like it was screwed in more than glued in.
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Old Nov 20, 2012, 06:14 AM   #10
Chronics
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It's supposed to be a physical damage. I'm wondering how you got replacement.
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Old Nov 20, 2012, 08:13 AM   #11
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It's supposed to be a physical damage. I'm wondering how you got replacement.
It does not appear that OP pried the loop button out, so I'm sure they could tell it was a defect.
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Old Nov 23, 2012, 10:15 AM   #12
Georgeadownes
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Exclamation Loop button broke

My iPod touch 5g loop button came off it fell put before and I put it back in but now I can't find the button does anyone where you can buy and new loop button . I think it may have come off because I used the loop with my cases on and it was pulling it up.
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Old Nov 23, 2012, 11:34 AM   #13
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Originally Posted by Georgeadownes View Post
My iPod touch 5g loop button came off it fell put before and I put it back in but now I can't find the button does anyone where you can buy and new loop button . I think it may have come off because I used the loop with my cases on and it was pulling it up.
It is not sold separately. It is part of the device. The fact that it came off shows a defect. Take it back to your nearest Apple Store for a replacement.

Any chance you could upload pics?
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Old Nov 24, 2012, 02:28 AM   #14
Georgeadownes
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Loop button broke

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Originally Posted by Ghostbusters View Post
It is not sold separately. It is part of the device. The fact that it came off shows a defect. Take it back to your nearest Apple Store for a replacement.

Any chance you could upload pics?
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Old Nov 24, 2012, 02:31 AM   #15
Georgeadownes
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Originally Posted by Georgeadownes View Post
[ATTACH][ATTACH]Attachment 379383[/ATTACH][/ATTACH]
Here are some pics
i think when i put the loop in and pulled it up because of the case but it never should have come out
and also my ipod makes a noise when i move it

Last edited by Georgeadownes; Nov 24, 2012 at 02:35 AM. Reason: left out so info
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Old Nov 25, 2012, 02:59 PM   #16
Georgeadownes
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Found the loop thing but not sure ill trust using it too much
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Old Nov 25, 2012, 07:07 PM   #17
miyayayoi
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ipod 5 touch loop button

the same thing happened to my son's touch within a few weeks he bought it. today i went to see a genius and he screwed it back. i "carefully" pulled the loop with the button a few times, and the button is (for now) staying. i don't trust the button anymore so i told my son not to use the loop from now on. i think this button will be a problem for the touch 5 if people care about the missing buttons. my son didn't really care about the missing button as it did not affect any functions.
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Old Nov 25, 2012, 08:01 PM   #18
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Originally Posted by miyayayoi View Post
the same thing happened to my son's touch within a few weeks he bought it. today i went to see a genius and he screwed it back. i "carefully" pulled the loop with the button a few times, and the button is (for now) staying. i don't trust the button anymore so i told my son not to use the loop from now on. i think this button will be a problem for the touch 5 if people care about the missing buttons. my son didn't really care about the missing button as it did not affect any functions.
So all it needed was to be screwed in? Now that it's screwed in properly, does it hold up, or do you think it could still pop out?

People will begin to care once they drop their iPods after the loop fails to hold up and causes the device to break/crack when it hits the floor. Apple needs to address this ASAP or I foresee an loop-gate pandemic early next year!
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Old Nov 25, 2012, 09:40 PM   #19
miyayayoi
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ipod touch 5th loop connector

as far as i know, he (at the genius bar) simply screwed it back. as i said that i tested the connector button by pulling the loop "carefully" and the connector button is staying in for now. i don't trust the connector button anymore so i disconnected it and he is not using the loop anymore. (i do think it will happen again if he were going to use the loop.) it is sad as the idea of this loop was nice but for some using the loop will not keep the touch safe as it was intended to. i do agree with you that this connector button will be a problem for them in the future.
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Old Nov 25, 2012, 10:47 PM   #20
InuNacho
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as far as i know, he (at the genius bar) simply screwed it back.
The geniuses and I had tried screwing the button back in but it kept wobbling and eventually popped out. I don't doubt that theres multiple ways for the button to come undone.
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Old Nov 26, 2012, 01:09 AM   #21
racoonboy
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Originally Posted by miyayayoi View Post
the same thing happened to my son's touch within a few weeks he bought it. today i went to see a genius and he screwed it back. i "carefully" pulled the loop with the button a few times, and the button is (for now) staying. i don't trust the button anymore so i told my son not to use the loop from now on. i think this button will be a problem for the touch 5 if people care about the missing buttons. my son didn't really care about the missing button as it did not affect any functions.

why dont try to get replacement for the whole unit? I think they will let you since its clearly manufacturer's fault. The thing is not cheap so should use the warrenty wisely.
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Old Nov 26, 2012, 07:54 AM   #22
Ghostbusters
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The geniuses and I had tried screwing the button back in but it kept wobbling and eventually popped out. I don't doubt that theres multiple ways for the button to come undone.
Agreed. It appears the screw aspect of the button is not what keeps it in. I guess the best one can do right now is see if it turns when they take the unit out of the box and screw it tight before beginning use.
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Old Nov 26, 2012, 01:26 PM   #23
miyayayoi
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ipod touch5 loop button

i did not ask for a replacement as the genius supposedly screwed back in. also even if i get a replacement, i will have the same problem as i believe it is the weakness of the product if they don't do anything about it. sure, i will ask for a replacement if it happen again. for now i am stuck with this because of my kids. they want them no matter what!

when i examined my son's button when it came off, the depth of the threads on the button seem quite shallow. i kept thinking this screw can't keep this button in for too long if we were going to use the loop to hold and carry. but then what do i know, i am not an engineer..... anyway if this happens to anyone, go see a genius and let them deal with it. take care,
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Old Jan 31, 2013, 05:20 PM   #24
heatherweather
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Question mine broke too but can i get the button replaced?

Mine kept on screwing off even if i kept putting it back. One day I just lost it and I really don't know if they even sell those loop buttons. Could I even get it replaced at all? I was so dissapointed in the loop
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Old Feb 5, 2013, 09:30 PM   #25
bbridges
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What?!?

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Originally Posted by heatherweather View Post
Mine kept on screwing off even if i kept putting it back. One day I just lost it and I really don't know if they even sell those loop buttons. Could I even get it replaced at all? I was so dissapointed in the loop
This is sort of incredible. I was complaining to a friend that my loop fell off because of the poor design of the connection and he told me about this problem. The whole point of the loop is so you feel confident that you won't lose the thing while taking pictures. I mean, the one thing it is supposed to do is hold it to your wrist.
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