Go Back   MacRumors Forums > Apple Hardware > Desktops > iMac

Reply
 
Thread Tools Search this Thread Display Modes
Old Nov 16, 2012, 11:50 PM   #1
hello12
macrumors regular
 
Join Date: Sep 2012
Recovering deleted memory on a imac?

So there was an issue with our imac, and my GF brought it to the apple store. Long story short, the genius bar guy deleted a really large file called "old users" because the full memory was the issue...
Fast forward to tonight - My mother goes on the computer and notices ALL of our pictures in iphoto are gone...
Is there any possible way to recover files once they have been deleted from the trash? We are going back to the apple store tomorrow... I never ran into a problem like this before so I have no idea what to do.
hello12 is offline   0 Reply With Quote
Old Nov 16, 2012, 11:56 PM   #2
simsaladimbamba
Guest
 
Join Date: Nov 2010
Location: located
To retrieve files, that have been deleted and also been emptied from the Trash or are on unrecognisable partitions or HDDs, you can use
  • Data Rescue 3 - trial lets you scan for free, but recovery needs a purchase (99 USD)
  • Stellar Phoenix Mac Data Recovery - trial lets you scan for free, but recovery needs a purchase (99 USD)
  • FileSalvage - trial lets you scan for free, but recovery needs a purchase (99 USD)
  • DiskDrill - trial lets you scan for free, but recovery needs a purchase (79 USD)
  • Nice To Recover - trial lets you scan for free, but recovery needs a purchase (69.95 USD)
Btw, "memory" is not the same as "hard drive / storage capacity":It is recommended, to have 10 to 20 % of the SSD/HDD's capacity unused.
The above links also apply to SSDs.
simsaladimbamba is offline   0 Reply With Quote
Old Nov 17, 2012, 12:03 AM   #3
hello12
Thread Starter
macrumors regular
 
Join Date: Sep 2012
Thank you! So there is still hope!? Is it necessary for me to go back to the apple store?... I mean its their fault this happened. Thank you for the suggestions. I obviously am not very tech-savy.
Which of the programs you suggested are the best or are they all pretty good?
hello12 is offline   0 Reply With Quote
Old Nov 17, 2012, 12:08 AM   #4
simsaladimbamba
Guest
 
Join Date: Nov 2010
Location: located
Quote:
Originally Posted by hello12 View Post
Thank you! So there is still hope!? Is it necessary for me to go back to the apple store?... I mean its their fault this happened. Thank you for the suggestions. I obviously am not very tech-savy.
Which of the programs you suggested are the best or are they all pretty good?
I used DataRescue 3 before with success with two HDDs and as for going to the Apple Store, I do not know how liable they are for such mistakes, if you did not explicitly told them to delete old user folders. They probably thought, it has been deleted by you, but that you did not complete the deletion successfully, thus helped completing it.
What was that user folder doing there anyway?
simsaladimbamba is offline   0 Reply With Quote
Old Nov 17, 2012, 12:44 AM   #5
hello12
Thread Starter
macrumors regular
 
Join Date: Sep 2012
Quote:
Originally Posted by simsaladimbamba View Post
I used DataRescue 3 before with success with two HDDs and as for going to the Apple Store, I do not know how liable they are for such mistakes, if you did not explicitly told them to delete old user folders. They probably thought, it has been deleted by you, but that you did not complete the deletion successfully, thus helped completing it.
What was that user folder doing there anyway?

When this all happened today, my GF asked the guy as he deleted it: "Wait I think there is important stuff in that file", and he said no, a file like that dosen't make sense (or something along those lines).

Here is the reason that file was there --- My brother deleted one of the system folders ages ago (don't ask me why), so we brought it to the apple store and it took them a really long time to recover the data, but they did, and put it in a folder "Old User Data" (This was a few months ago)... And apparently in that folder was all of our videos/pictures. Really, the videos/pictures are all we need recovered.
hello12 is offline   0 Reply With Quote
Old Nov 17, 2012, 04:02 AM   #6
flynz4
macrumors 68040
 
Join Date: Aug 2009
Location: Portland, OR
I agree that you should try a data recovery program.

By chance have you been backing up your machine? That is the best way to get your data back.

/Jim
flynz4 is offline   0 Reply With Quote
Old Nov 17, 2012, 04:12 AM   #7
Sjhonny
macrumors 6502
 
Join Date: Feb 2011
Location: The land of the cucumbers
Quote:
Originally Posted by hello12 View Post
... I mean its their fault this happened.
It's not really there fault. You're supposed to always have a back-up of your files before bringing in the device.
__________________
I'm Random, you're number two
Sjhonny is offline   1 Reply With Quote
Old Nov 17, 2012, 10:45 AM   #8
EPiCDiNGO
macrumors member
 
Join Date: Sep 2012
Quote:
Originally Posted by Sjhonny View Post
It's not really there fault. You're supposed to always have a back-up of your files before bringing in the device.
How can u say it's not there fault when they was told "wait there is important information in there" and they still delete the folder?
__________________
2010 Macbook Pro i5 2.4GHz 8GB ram 256 SSD
iPhone 4 Black 32GB
iPad 2 32GB Black
Soon to buy 2012 27" iMac
EPiCDiNGO is offline   1 Reply With Quote
Old Nov 17, 2012, 11:02 AM   #9
snberk103
macrumors 603
 
Join Date: Oct 2007
Location: An Island in the Salish Sea
Quote:
Originally Posted by EPiCDiNGO View Post
How can u say it's not there fault when they was told "wait there is important information in there" and they still delete the folder?
Because any service centre can not guarantee the integrity of your data, and tell you that you should have backup. More centres should refuse to do any work unless you tell them you have a backup, but they'd probably lose 80% of their clients.
__________________
My friends, love is better than anger. Hope is better than fear. Optimism is better than despair. So let us be loving, hopeful and optimistic. And we'll change the world. - Jack Layton
snberk103 is offline   0 Reply With Quote
Old Nov 17, 2012, 11:08 AM   #10
bobr1952
macrumors 68000
 
bobr1952's Avatar
 
Join Date: Jan 2008
Location: Melbourne, FL
Quote:
Originally Posted by EPiCDiNGO View Post
How can u say it's not there fault when they was told "wait there is important information in there" and they still delete the folder?
Well he did make a bit of an assumption there but in reality, the user should have known what was in that folder and at the very least renamed it at some point so it wouldn't get accidentally deleted. And of course having no backup strategy is never anyone's fault but the user.
__________________
2012 rMPB, 2.3 Intel Core i7, 8GB Ram, 256 SSD; 2008 iMac, 24", 2GB, 500GB; Time Capsule 500GB (1st Gen); ATV3; ATV2; Airport Express; Black 64GB iPhone 4S; Black iPad Air, 32GB, wi-fi
bobr1952 is offline   0 Reply With Quote
Old Nov 17, 2012, 11:43 AM   #11
bflowers
macrumors 6502
 
Join Date: Jul 2006
I agree that the tech should have looked in the folder before deleting it, just to be sure, but it really is on the User to back up important data. Family photos and videos should be backed up regularly. Whom would you blame if the hard drive simply failed? Ultimately, it is your fault. I have photos backed up to two external drives, and once or twice a year, burn DVDs and leave them at my parent's house. Can't replace pictures of the kids growing up, better to have them stored as many places as you can.
bflowers is offline   0 Reply With Quote
Old Nov 17, 2012, 12:34 PM   #12
tears2040
macrumors 6502
 
Join Date: Aug 2010
To many websites where you can backup all of your photos for free.... Even a backup drive which you need to have anyways.....

Finally it is not apples fault as within their policy it is stated if they operate on your computer there is a possibility that you may lose whatever files are on it.

Lesson learned.
tears2040 is offline   0 Reply With Quote
Old Nov 17, 2012, 03:44 PM   #13
ThirteenXIII
macrumors 6502a
 
Join Date: Mar 2008
it was a two situation, definitely should of had a back-up and the technician shouldnt have been such a douche when it was said Oh wait i think theres important stuff there.
before deleting anything it should be reviewed. which he didnt do and pretentiously said "oh no it doesnt make sense its fine delete".


highly recommend DataRescue 3, and invest in a back-up drive.
ThirteenXIII is offline   0 Reply With Quote
Old Nov 17, 2012, 05:23 PM   #14
joe-h2o
macrumors 6502a
 
Join Date: Jun 2012
My motto is:

"There are two types of computer files; those that are backed up and those that are lost."

*Always* have a backup solution in place. An external hard drive is as cheap as chips and Time Machine is pretty good at just being something you can set up and forget until you need it.
joe-h2o is offline   0 Reply With Quote
Old Nov 18, 2012, 08:47 PM   #15
hello12
Thread Starter
macrumors regular
 
Join Date: Sep 2012
Quote:
Originally Posted by bflowers View Post
I agree that the tech should have looked in the folder before deleting it, just to be sure, but it really is on the User to back up important data. Family photos and videos should be backed up regularly. Whom would you blame if the hard drive simply failed? Ultimately, it is your fault. I have photos backed up to two external drives, and once or twice a year, burn DVDs and leave them at my parent's house. Can't replace pictures of the kids growing up, better to have them stored as many places as you can.
Apple, for free, agreed to try to try to get the files back that he deleted. And no, it wasn't my fault the "genius" should have checked to see what was in there first - sorry. (I asked if it was an important file, he said no)
hello12 is offline   1 Reply With Quote

Reply
MacRumors Forums > Apple Hardware > Desktops > iMac

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Recovering deleted files Jomskylark Mac Basics and Help 14 Nov 29, 2013 11:34 AM
iPad: Recovering files that were deleted? jmy2469 iPad 4 Oct 21, 2013 05:22 PM
HELP!! recovering deleted files! clager iMac 2 Jan 31, 2013 02:33 AM
Recovering deleted video on 4S? MacCrank iPhone 4 Jan 8, 2013 05:54 AM
Recovering a deleted note Melab iPad 1 Oct 14, 2012 08:53 PM

Forum Jump

All times are GMT -5. The time now is 10:17 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC