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Old Nov 19, 2012, 04:51 PM   #1
badboyz31
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How come my iPod Touch has been activated even before purchase?

I need help right here. When I purchased a new well-sealed iPod touch 4G, the reseller didn't unsealed and activated the product for me. Instead, he told me to activate it on my own.

I felt assured and went home. But, then I found out after unsealing the iPod touch, there was no first-time activation apps, instead I could just enter the homescreen right away after "sliding to unlock". The OS was 5.1.1 although it was supposed to be 5.0.1. And I also noticed that on Apple Support Profile, it had been registered to another Apple ID.

How could it possibly happen ? I mean that the iPod touch was still sealed in genuine Apple sealed (with the grey "peel off" marking).
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Old Nov 19, 2012, 05:24 PM   #2
Thetonyk123
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Where did you buy it??
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Old Nov 20, 2012, 10:47 AM   #3
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Obviously, it had been activated prior to you buying it. Take it back to the guy you bought it from and demand a refund or exchange. Or at least a few bucks back as it's not new.
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Old Nov 20, 2012, 04:33 PM   #4
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Originally Posted by Thetonyk123 View Post
Where did you buy it??
I purchased it in Indonesia through a local, large, well-known Apple store (most of the people around got their Apple product from that store), though somehow it turned out to be Malaysia origin product.

How the iPod could've been activated if it was still sealed in the box ?

Last edited by badboyz31; Nov 20, 2012 at 04:42 PM.
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Old Nov 20, 2012, 06:53 PM   #5
Thetonyk123
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It might've been a demo unit accidentally. I've heard of that. Was there anything on it? (Like music, videos, apps?) I would just restore the device as new just to be safe
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Old Nov 21, 2012, 04:06 AM   #6
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It might've been a demo unit accidentally. I've heard of that. Was there anything on it? (Like music, videos, apps?) I would just restore the device as new just to be safe
Nah, nothing on it, someone could've restore it already or just resetting its memory. Anyway demo unit is still a second hand unit. I feel that I should get compensation for that
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Old Nov 21, 2012, 05:04 AM   #7
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Nah, nothing on it, someone could've restore it already or just resetting its memory. Anyway demo unit is still a second hand unit. I feel that I should get compensation for that
Stand up for yourself, go back to the seller and tell him it was used already and is registered to someone else. Ask to speak to the manager/shop owner. This is the issue with using "resellers" as opposed to "Official" Apple Stores....some may be out to make a quick buck however they can, even if it means selling on returned or opened items as brand new. I am sure it's easy to get your hands on plastic seals to put on and make a package look brand new, if you know where....I wouldn't be surprised if this happens in singe store resellers or large well known ones.
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Old Nov 21, 2012, 08:52 AM   #8
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Stand up for yourself, go back to the seller and tell him it was used already and is registered to someone else. Ask to speak to the manager/shop owner. This is the issue with using "resellers" as opposed to "Official" Apple Stores....some may be out to make a quick buck however they can, even if it means selling on returned or opened items as brand new. I am sure it's easy to get your hands on plastic seals to put on and make a package look brand new, if you know where....I wouldn't be surprised if this happens in singe store resellers or large well known ones.
Alright, I'll try to bring up any evidence I have. If there's anything else to support my position, please let me know. Thanks
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Old Nov 21, 2012, 11:25 AM   #9
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Alright, I'll try to bring up any evidence I have. If there's anything else to support my position, please let me know. Thanks
Well, if you haven't already wiped it, it would have the other registration credentials on it. I'd say that's proof enough that it wasn't new.

Otherwise, you could probably check Apple's website to see when the warranty period started. If it was registered to a previous owner, the warranty date may not match your purchase date. That could be something that proves that it's not new.

Other than that, I'm not sure what other form of proof you could obtain.

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Old Nov 21, 2012, 05:05 PM   #10
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Well, if you haven't already wiped it, it would have the other registration credentials on it. I'd say that's proof enough that it wasn't new.

Otherwise, you could probably check Apple's website to see when the warranty period started. If it was registered to a previous owner, the warranty date may not match your purchase date. That could be something that proves that it's not new.

Other than that, I'm not sure what other form of proof you could obtain.

ft
Alright, when I checked the warranty the warranty will expire at about 3 days earlier from the purchase date in 1 year.

Actually I had another thing in mind, if you purchased an Apple Product but you left it unactivated, would the warranty unactivated too ? I found out that a lot of bogus Apple store in my country had purchased iPods or iPads from neighbouring countries (i.e. Malaysia) to be sold in Indonesia. Would that activated (or even voided) the warranty.
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Old Nov 21, 2012, 05:08 PM   #11
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Also check the warranty checker on apple.com and see if it has one
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Old Nov 21, 2012, 05:42 PM   #12
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Also check the warranty checker on apple.com and see if it has one
There's warranty but the date of expiry doesn't match my purchase date.
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Old Nov 23, 2012, 01:55 PM   #13
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If you purchased from an Authorized Apple dealer, then they should make you whole by giving you a brand-new iPod touch OR giving you some money back ... say $50 or so.

As for the warranty thing, having the warranty start date as 3 days prior to your purchase is a big red flag. In my eyes, this is all the proof you need to claim that your iPt wasn't new.

As for the "grey" market iDevices ... I'm not sure. I do know that in the camera world, the Canons and Nikons of the world will not provide warranty services on grey market products. I'd guess Apple is the same or at the very least, the warranty would start when the original purchase was made (by the "importer").

Hope you get resolution to this issue. And Happy Thanksgiving!
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Old Nov 23, 2012, 04:23 PM   #14
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Originally Posted by ftaok View Post
If you purchased from an Authorized Apple dealer, then they should make you whole by giving you a brand-new iPod touch OR giving you some money back ... say $50 or so.

As for the warranty thing, having the warranty start date as 3 days prior to your purchase is a big red flag. In my eyes, this is all the proof you need to claim that your iPt wasn't new.

As for the "grey" market iDevices ... I'm not sure. I do know that in the camera world, the Canons and Nikons of the world will not provide warranty services on grey market products. I'd guess Apple is the same or at the very least, the warranty would start when the original purchase was made (by the "importer").

Hope you get resolution to this issue. And Happy Thanksgiving!
Alright, since I've got to ask for full refund or upgrade (by paying the price difference) to iPod touch 5th gen, I guess I won't be going to the store empty-handed.

Anyway, thanks for your info and happy thanksgiving too.
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