I was at an AT&T store earlier getting the gf a white iPhone 5. Before they rang it up I asked to open it up and look at it and low and behold the phone had scuffs all around the band. The manager came over and he took a look and went to the back and grabbed a new one that was perfect. Just glad we were able to walk out with a phone that didn't have any imperfections and the gf was happy she finally gets to get rid of her iPhone 4.