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Old Nov 21, 2012, 07:41 PM   #1
kallyq
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Seventy dollar restock fee at Verizon!

That is nuts. I was going to buy the mini there but walked away
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Old Nov 21, 2012, 07:47 PM   #2
nfl46
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Woah! That's why you shouldn't get it from stores like that. Target has the best return policy. I could have return it by Jan 2013 (opened) for a full cash return.
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Old Nov 21, 2012, 08:02 PM   #3
baypharm
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Maybe. Try looking at it from a merchant angle, as is if you owned a computer store and offered brand new merchandise for sale. Let's say a customer walks in buys your product takes it home and plays with it and then says well you know what, I just don't want to play with it anymore I'm bored. So he brings it back, you give him a full refund and now you have to sell it as a used one for a lot less. In essence you have allowed your customer to "borrow" a new machine and "play" with it temporarily and return it and get his money back. Conceivably, your customer could do this all year long: buy a machine use it for a month or two, bring it back, etc., well you get the idea.

I am looking at this purely from a business point of view. Companies (large or small) cannot afford to let customers take home merchandise, use them, and get a full refund without suffering some economic loss.

BestBuy, for example, allows you to buy a product, use it for two months, bring it back and get a full refund (silver members) no questions asked. They in turn must sell your return at a loss as a used item. How long do you think the economy can support this?

Just my 2 cents...
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Old Nov 21, 2012, 08:10 PM   #4
kallyq
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I hear what you are saying but the fee was even if unopened! No thanks
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Old Nov 21, 2012, 08:15 PM   #5
thadoggfather
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Best buy is chill too, January 24th is return deadline since its holiday , can be opened , no restocking or hassle from the employees. They couldn't care less if you don't like whatever you bought
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Old Nov 21, 2012, 09:25 PM   #6
ucfgrad93
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Quote:
Originally Posted by baypharm View Post
Maybe. Try looking at it from a merchant angle, as is if you owned a computer store and offered brand new merchandise for sale. Let's say a customer walks in buys your product takes it home and plays with it and then says well you know what, I just don't want to play with it anymore I'm bored. So he brings it back, you give him a full refund and now you have to sell it as a used one for a lot less. In essence you have allowed your customer to "borrow" a new machine and "play" with it temporarily and return it and get his money back. Conceivably, your customer could do this all year long: buy a machine use it for a month or two, bring it back, etc., well you get the idea.

I am looking at this purely from a business point of view. Companies (large or small) cannot afford to let customers take home merchandise, use them, and get a full refund without suffering some economic loss.

BestBuy, for example, allows you to buy a product, use it for two months, bring it back and get a full refund (silver members) no questions asked. They in turn must sell your return at a loss as a used item. How long do you think the economy can support this?

Just my 2 cents...
Agreed. Just look at some posts here. Some people wanted to buy the wifi iPad mini and use that until the LTE one came out, then return the wifi one. All because they couldn't wait a few weeks.
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Old Nov 21, 2012, 10:31 PM   #7
outie2k
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Originally Posted by nfl46 View Post
Woah! That's why you shouldn't get it from stores like that. Target has the best return policy. I could have return it by Jan 2013 (opened) for a full cash return.
I had a complete opposite experience here in SoCal. The Target store would not let me return an opened iPad mini. They said electronics carry a different policy that's invisible to the consumers and the store can interpret it the way they want to. I called guest relation and they said I should be able to even if opened. I already left the store so I wasn't able to let the store manager talk to corporate. Honestly it's not worth the trouble. Try best buy I think they carry a better policy in regards to electronics.
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Old Nov 21, 2012, 10:34 PM   #8
pingfan59
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Yep, I agree if it is opened, you should pay a restocking fee or not be able to return the item.

Now if it is unopened and unused and within a reasonable amount of time, should be no hassle to return.
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Old Nov 21, 2012, 11:38 PM   #9
Peter K.
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Originally Posted by outie2k View Post
I had a complete opposite experience here in SoCal. The Target store would not let me return an opened iPad mini. They said electronics carry a different policy that's invisible to the consumers and the store can interpret it the way they want to. I called guest relation and they said I should be able to even if opened. I already left the store so I wasn't able to let the store manager talk to corporate. Honestly it's not worth the trouble. Try best buy I think they carry a better policy in regards to electronics.
If you don't mind, exactly which SoCal store?
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Old Nov 22, 2012, 02:41 AM   #10
outie2k
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If you don't mind, exactly which SoCal store?
Manhattan Beach.
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Old Nov 22, 2012, 02:42 AM   #11
Peter K.
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Thanks
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Old Nov 22, 2012, 09:54 AM   #12
nfl46
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Quote:
Originally Posted by outie2k View Post
I had a complete opposite experience here in SoCal. The Target store would not let me return an opened iPad mini. They said electronics carry a different policy that's invisible to the consumers and the store can interpret it the way they want to. I called guest relation and they said I should be able to even if opened. I already left the store so I wasn't able to let the store manager talk to corporate. Honestly it's not worth the trouble. Try best buy I think they carry a better policy in regards to electronics.
Oh wow. Definitely not like that here. I called 7 stores in my area, and they said I could return mines, which I did yesterday. It was opened.

I got the N7 until white becomes available in stores. I guess I'll have to be patient, or just order online and wait 2 weeks.
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