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Old Sep 25, 2012, 12:42 PM   #1
frankdogg
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Hulu Plus Problems after 5.1 update

What's up guys.

After updating to 5.1, Hulu Plus fails to load the videos. I constantly get "an error occurred loading this content"

I even tried restoring the ATV3

Anyone else experiencing this? I need my Hulu. Any help would be greatly appreciated.
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Old Sep 26, 2012, 01:30 AM   #2
frankdogg
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solved the problem. i just downgraded the firmware back to 5.0.2.
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Old Sep 28, 2012, 12:13 AM   #3
andrewbkillen
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Quote:
Originally Posted by frankdogg View Post
What's up guys.

After updating to 5.1, Hulu Plus fails to load the videos. I constantly get "an error occurred loading this content"

I even tried restoring the ATV3

Anyone else experiencing this? I need my Hulu. Any help would be greatly appreciated.
I am experiencing this as well. I was just curious if anyone had a workaround other than downgrading the firmware.

Thanks,
Andrew
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Old Sep 28, 2012, 01:45 AM   #4
frankdogg
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People are saying Ethernet is the prob and that using wifi fixes the problem
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Old Sep 28, 2012, 02:08 AM   #5
cmcclure16
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I'm on 5.1 and I was able to watch 3 shows earlier today with no problems.
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Old Sep 28, 2012, 11:48 AM   #6
HuskyMac
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same problem here. happens with netflix too... ill have to try using just wifi when i get home today...very annoying.
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Old Sep 29, 2012, 12:45 PM   #7
LMD75
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Originally Posted by frankdogg View Post
solved the problem. i just downgraded the firmware back to 5.0.2.
Did you just download the older IPSW, connect to iTunes and did an SHIFT+Restore?

I tried this an received an iTunes error 3194 and I think this is because they just stopped signing of the 5.0.2

Last edited by LMD75; Sep 29, 2012 at 01:32 PM.
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Old Oct 1, 2012, 01:05 AM   #8
kamui
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Originally Posted by frankdogg View Post
People are saying Ethernet is the prob and that using wifi fixes the problem
Switching to wifi did fix the issue for me.
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Old Oct 1, 2012, 07:21 AM   #9
bripab007
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Glad I found this thread; thought I was going insane.

Just tried a bunch of things last night to no avail until I decided to try wi-fi for the heck of it. Lo and behold: it works.

Since everything else on AppleTV appears to work without issue over ethernet, as best I can tell, I'd say this is an AppleTV-Hulu-5.1 update problem.

But whadya bet Apple's no longer signing activations for the previous firmware if I try to downgrade today?
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Old Oct 1, 2012, 08:23 AM   #10
ebnyc
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Post

Quote:
Originally Posted by kamui View Post
Switching to wifi did fix the issue for me.
Same here. My ATV 3 has problems with Hulu, Photo Stream, iTunes Match using Ethernet. Netflix and iTunes Store okay. Now using WiFi connection, no issues at all. This all started after the latest iOS update. Definitely a software bug but Apple support was no help.
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Old Oct 1, 2012, 09:07 AM   #11
rjstegbauer
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Re: Downgrading Apple TV3 Firmware

Quote:
Originally Posted by frankdogg View Post
solved the problem. i just downgraded the firmware back to 5.0.2.
OK. I'll bite.

How do you downgrade the firmware on an Apple TV 3?

Thanks,
Randy
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Old Oct 1, 2012, 09:37 AM   #12
frankdogg
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Quote:
Originally Posted by LMD75 View Post
Did you just download the older IPSW, connect to iTunes and did an SHIFT+Restore?

I tried this an received an iTunes error 3194 and I think this is because they just stopped signing of the 5.0.2
yeah i think they stopped signing. try wifi, hopefully it fixes your problem.

Quote:
Originally Posted by rjstegbauer View Post
OK. I'll bite.

How do you downgrade the firmware on an Apple TV 3?

Thanks,
Randy
you would have to download a previous ipsw (5.0.2) and connect the ATV to your comp and shift restore using itunes. but it looks like apple is no longer signing for 5.0.2

Quote:
Originally Posted by kamui View Post
Switching to wifi did fix the issue for me.
glad to hear!
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Old Oct 1, 2012, 01:06 PM   #13
Tezcatlipoca
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No Hulu in the UK, but I've had this problem with iTunes Match via Ethernet since the v5.1 update:

http://forums.macrumors.com/showthread.php?t=1456391

Others have found that the problem also affects MLB.tv and more.


Switching to WiFi has fixed it, as above.

I did try contacting Apple support, and had the usual unhelpful responses that I have come to expect, in which the CSR ignores/misunderstands what I have already told them and just gives links to troubleshooting pages...


I did find a thread at Apple.com though where someone from Apple had actually posted and asked people for more info on their problem and network setup:

https://discussions.apple.com/message/19757237#19757237

royb @ apple.com
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Old Oct 1, 2012, 09:53 PM   #14
muchlove
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Thumbs up Thanks!

Thank you!
That totally worked, went wireless and Hulu is back. odd.

Quote:
Originally Posted by bripab007 View Post
Glad I found this thread; thought I was going insane.

Just tried a bunch of things last night to no avail until I decided to try wi-fi for the heck of it. Lo and behold: it works.

Since everything else on AppleTV appears to work without issue over ethernet, as best I can tell, I'd say this is an AppleTV-Hulu-5.1 update problem.

But whadya bet Apple's no longer signing activations for the previous firmware if I try to downgrade today?
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Old Oct 2, 2012, 06:34 AM   #15
rjstegbauer
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Quote:
Originally Posted by frankdogg View Post
People are saying Ethernet is the prob and that using wifi fixes the problem
Thank you for pointing me to this solution. Switching to Wi-Fi allowed me to play Hulu videos on my ATV3.

The sad part of all this is that I called *Apple* and they had no idea how to help me. I had to come here to solve this problem!

Thanks, MacRumors!!
Randy
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Old Oct 10, 2012, 05:49 PM   #16
Rushli0n
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So my ATV2 has always been on Wifi and this happens to me on both Hulu and Netflix. Hulu more so, but it appears to be navigation specific. When I try and launch a show from my queue persay, it fails. But if I launch it from recently watched its fine

Anyone have a fix or experience this?
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Last edited by Rushli0n; Oct 11, 2012 at 07:53 AM.
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Old Oct 10, 2012, 08:33 PM   #17
zfoster13
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Hulu Plus is really screwed up since the update. Sometimes I can watch everything no problem and other times I can't watch anything. I'm on wifi and never had this problem before the update. I have no problems with Hulu Plus on any other devices. They need to fix this soon!
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Old Oct 24, 2012, 01:35 AM   #18
swwack91
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Originally Posted by zfoster13 View Post
Hulu Plus is really screwed up since the update. Sometimes I can watch everything no problem and other times I can't watch anything. I'm on wifi and never had this problem before the update. I have no problems with Hulu Plus on any other devices. They need to fix this soon!
I've had the same problem and have found the same solution. Hulu works perfectly over wifi but does not play videos on ethernet.

This really needs to be addressed soon!
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Old Nov 13, 2012, 07:53 PM   #19
Sean Dempsey
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Same deal.

Doesn't anyone ever want to know WHY? I run gigabit Ethernet all over to a Aebs, and yet it doesn't work? Why are there never any networking answers?
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Old Nov 26, 2012, 07:59 AM   #20
GoCubsGo
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Quote:
Originally Posted by Rushli0n View Post
So my ATV2 has always been on Wifi and this happens to me on both Hulu and Netflix. Hulu more so, but it appears to be navigation specific. When I try and launch a show from my queue persay, it fails. But if I launch it from recently watched its fine

Anyone have a fix or experience this?
Quote:
Originally Posted by zfoster13 View Post
Hulu Plus is really screwed up since the update. Sometimes I can watch everything no problem and other times I can't watch anything. I'm on wifi and never had this problem before the update. I have no problems with Hulu Plus on any other devices. They need to fix this soon!
I have been on 5.0.2 and on wifi; I've never connected via ethernet with my ATV. I have had issues with Hulu in the past where I get that error (both trying to watch from queue and recently watched) but not as much as I do now. I am in the middle of updating the software because I have had no joy with 5.0.2. I tried ethernet for kicks and same issues occurred. It is truly annoying.
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