Seem to be in vicious circle with Apple support so I thought I'd try to post this here. My daughter has her Apple ID for iTunes tied back to my Mastercard. For some reason, a purchase made a few weeks back got declined. I tried to update the billing on my iTunes account to the Mastercard so I could have all the iTunes accounts pointing to one source and got the message: "Please contact iTunes support to complete transaction." Did an Express Lane ticket and the first person told me changing my payment method on my daughter's account would process the purchase and solve the problem. It didn't and I got the "contact" message again. Strike One.
Did a follow up and the next person said purchasing a gift card online for the iTunes store and applying it to the account to settle the difference and I'd be able to change the payment method. Unfortunately, trying to buy a gift certificate online from Apple for email points you right back to the iTunes store and once again, I got the "contact" message. Strike Two.
Got back into Express Lane and did a third follow up. This person seemed a little more receptive to the problem and wanted to resolve it. In the end, after about 30 minutes of chatting, I was once again told to buy an iTunes gift card to resolve this.
I purchased an iTunes gift card at Walmart and loaded onto my daughter's account. It immediately paid for the past due purchase but now her account has a credit balance of $13.71 and if i try to purchase any new items, it tells me i need to verify the form of payment which of course I can't because i get the "contact" message. Strike Three.
Has anyone gotten around this issue? What surprises me is that I never got an email from Apple stating the purchase was declined. I could've sworn they did this in the past. What's equally confusing is the denial in the first place as the credit card has plenty of room available.
Any ideas?
Did a follow up and the next person said purchasing a gift card online for the iTunes store and applying it to the account to settle the difference and I'd be able to change the payment method. Unfortunately, trying to buy a gift certificate online from Apple for email points you right back to the iTunes store and once again, I got the "contact" message. Strike Two.
Got back into Express Lane and did a third follow up. This person seemed a little more receptive to the problem and wanted to resolve it. In the end, after about 30 minutes of chatting, I was once again told to buy an iTunes gift card to resolve this.
I purchased an iTunes gift card at Walmart and loaded onto my daughter's account. It immediately paid for the past due purchase but now her account has a credit balance of $13.71 and if i try to purchase any new items, it tells me i need to verify the form of payment which of course I can't because i get the "contact" message. Strike Three.
Has anyone gotten around this issue? What surprises me is that I never got an email from Apple stating the purchase was declined. I could've sworn they did this in the past. What's equally confusing is the denial in the first place as the credit card has plenty of room available.
Any ideas?
