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Old Nov 25, 2012, 04:18 PM   #1
newport123
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Verizon iphone 5 please help !!!

my mom got me a Verizon iphone 5
I can not set it up
when I connect to iTunes it says unsupported sim and same thing when I try wifi
I went to att and got a sim for iphone 5


I called Verizon and confirmed this is indeed Verizon iphone 5

please help me
thanks a ton guys
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Old Nov 25, 2012, 04:26 PM   #2
Vetvito
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Huh?


Have you tried the Verizon sim to get past the activation screen?
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Old Nov 25, 2012, 04:30 PM   #3
newport123
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there was no SIM in it .
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Old Nov 25, 2012, 04:35 PM   #4
lunaoso
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So to fix your verizon iPhone that somehow came without a sim, you got an AT&T sim? I'm confused.
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Old Nov 25, 2012, 04:43 PM   #5
newport123
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I have a Verizon iphoen 5
tried setting it up and said it needs a sim
I went to att and got the nano sim from att

it now it says its unsupported sim card
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Old Nov 25, 2012, 04:44 PM   #6
ECUpirate44
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Quote:
Originally Posted by newport123 View Post
I have a Verizon iphoen 5
tried setting it up and said it needs a sim
I went to att and got the nano sim from att

it now it says its unsupported sim card
Because it's an ATT sim..... You have a Verizon iPhone, you need a Verizon sim.
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Old Nov 25, 2012, 04:49 PM   #7
newport123
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Originally Posted by ECUpirate44 View Post
Because it's an ATT sim..... You have a Verizon iPhone, you need a Verizon sim.
Verizon is CDMA
does Verizon offer a sim too
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Old Nov 25, 2012, 04:51 PM   #8
ECUpirate44
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Originally Posted by newport123 View Post
Verizon is CDMA
does Verizon offer a sim too
Yep, you need a 4G nano sim from Verizon. Your iPhone is CDMA, a GSM sim from ATT would never work.
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Old Nov 25, 2012, 05:19 PM   #9
tvith
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I got my phone in the mail from Verizon's website and my phone didn't come with a sim and nor did I have to put one in. I activated the phone with the telephone number they give in the activation folder. The number is to activate 4G devices only and once I did that I was set to go.
You might want to take your phone into a Verizon store and see what they could do for you.
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Old Nov 25, 2012, 05:40 PM   #10
sillywabbit
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Quote:
Originally Posted by newport123 View Post
I have a Verizon iphoen 5
tried setting it up and said it needs a sim
I went to att and got the nano sim from att

it now it says its unsupported sim card
Kind of hard me us to understand.

If it is a Verizon phone, then it should have a sim.

Anyhow, activate with the VZW sim and then put in the ATT sim.

You can get the sim from VZW. If the do not have one, I have 1.

Where are you located?
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Old Nov 25, 2012, 05:42 PM   #11
newport123
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Quote:
Originally Posted by tvith View Post
I got my phone in the mail from Verizon's website and my phone didn't come with a sim and nor did I have to put one in. I activated the phone with the telephone number they give in the activation folder. The number is to activate 4G devices only and once I did that I was set to go.
You might want to take your phone into a Verizon store and see what they could do for you.
can you share the phone number with me please
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Old Nov 25, 2012, 05:44 PM   #12
NoCleverSNForMe
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You are using a Verizon iPhone, so you need to get a Verizon SIM card at a Verizon Wireless store.

For 4G LTE phones, Verizon uses SIM cards. For their 3G-only phones, they did not use SIMs.
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Old Nov 26, 2012, 02:24 PM   #13
tvith
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Quote:
Originally Posted by NoCleverSNForMe View Post
You are using a Verizon iPhone, so you need to get a Verizon SIM card at a Verizon Wireless store.

For 4G LTE phones, Verizon uses SIM cards. For their 3G-only phones, they did not use SIMs.
As I mentioned before, my Verizon iPhone 5 did not come with a sim card and I did not buy a sim card. So unless Verizon placed the sim inside my iPhone 5...mine does not have a sim and works perfectly fine. Even connects to LTE. Also, my sis got her iPhone 5 at the Verizon store and I didn't see the rep placing a sim in the phone and hers work just fine.

----------

Quote:
Originally Posted by newport123 View Post
can you share the phone number with me please
the link I posted below has the # for 4g activation, but read through that post first before calling the #

Last edited by tvith; Nov 26, 2012 at 04:14 PM.
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Old Nov 26, 2012, 02:30 PM   #14
NoCleverSNForMe
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Quote:
As I mentioned before, my Verizon iPhone 5 did not come with a sim card and I did not buy a sim card. So unless Verizon placed the sim inside my iPhone 5...mine does not have a sim and works perfectly fine. Even connects to LTE. Also, my sis got her iPhone 5 at the Verizon store and I didn't see the rep placing a sim in the phone and hers work just fine.
Yes, because iPhone 5s come with SIM cards already in the phone. This is the same with all iPhones that use SIM cards - they already are in the phone. Apple has never produced an iPhone where they give you a separate SIM card and you need to use a paper clip to eject the tray and insert it. It's never been like that - when carriers activate, they activate the SIM inside the phone.

If your sister wants to try an experiment, use a paper clip to eject the SIM in her new iPhone 5. It will be a Verizon SIM, and if she doesn't put it back in, it will not connect to the service.

If your iPhone did not come with one, you need to visit a Verizon Wireless corporate store or call 1-800-922-0204 to request a new one. It is free and they can have it shipped it to you ASAP.
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Old Nov 26, 2012, 02:32 PM   #15
tvith
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read the link below first.
If your mom ordered the phone using the upgrade from her line then the link below could be your answer.

Last edited by tvith; Nov 26, 2012 at 02:43 PM.
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Old Nov 26, 2012, 02:34 PM   #16
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Quote:
Originally Posted by newport123 View Post
my mom got me a Verizon iphone 5
I can not set it up
when I connect to iTunes it says unsupported sim and same thing when I try wifi
I went to att and got a sim for iphone 5


I called Verizon and confirmed this is indeed Verizon iphone 5

please help me
thanks a ton guys
Call or go to a Verizon store and tell them that you never received a sim card for you iPhone 5.
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Old Nov 26, 2012, 02:50 PM   #17
tvith
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https://community.verizonwireless.com/message/874463

----------

Quote:
Originally Posted by NoCleverSNForMe View Post
Yes, because iPhone 5s come with SIM cards already in the phone. This is the same with all iPhones that use SIM cards - they already are in the phone. Apple has never produced an iPhone where they give you a separate SIM card and you need to use a paper clip to eject the tray and insert it. It's never been like that - when carriers activate, they activate the SIM inside the phone.

Ooo, well that make sense. Why couldn't you guys tell me this before I made an ass out of myself?! lol
I thought all sim cards came separately and you pop it in. At least that's how I saw it being done in Tmobile one time.
Damn wish I could pop it out, but my case is so tight that I'm scared to take it out in fear that I'll scratch my phone in the process.

thanks for the clarification.
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