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Old Nov 27, 2012, 02:48 PM   #1
sou1 so1di3r
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Re-download missing ringtone?

So I bought this ringtone for my phone on iTunes a few weeks ago.

Not sure what happened but somehow it is not there anymore.......

is there a way I can redownload it? WHen I go through 'iTunes' app on my phone... i see the history and see it there, but it says $1.29... I don't want to pay again
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Old Nov 27, 2012, 03:08 PM   #2
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honestly i couldnt figure this out too a while back.. luckily i had synced the purchased ringtone to my computer so it was on that.
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Old Nov 27, 2012, 03:08 PM   #3
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If you already bought it then it wont charge you again. It will just download it.
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Old Nov 27, 2012, 03:09 PM   #4
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Originally Posted by Applejuiced View Post
If you already bought it then it wont charge you again. It will just download it.
This is good to know, because I was just looking for my christmas ringtones. Thanks
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Old Nov 27, 2012, 03:11 PM   #5
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great. I can't even remember the last time i plugged my iphone into my mac

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Quote:
Originally Posted by Applejuiced View Post
If you already bought it then it wont charge you again. It will just download it.
are you sure? even though it says....... $1.29??
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Old Nov 27, 2012, 03:13 PM   #6
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great. I can't even remember the last time i plugged my iphone into my mac

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are you sure? even though it says....... $1.29??
Yes, it does the same with some apps too but then when you try to purchase it again it finds that its already paid for prior.
Just make sure you did buy it before and its the same exact ringtone, not another version.
You dont have to ever pay for any apps, ringtones or music you bought before to download them again. You can download them using the same apple ID for free.
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Old Nov 27, 2012, 03:15 PM   #7
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well it is def the same one. I guess ill give it a try
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Old Nov 27, 2012, 03:59 PM   #8
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it says "you have purchased this item already, would you like to buy it again"

I don't want to buy it again.

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If I choose BUY I'm going to assume that means it will charge me.
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Old Nov 27, 2012, 05:02 PM   #9
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I had this same problem. I called AppleCare and they were clueless as to how to download a ringtone again. The guy thought it was possible, but didn't know how. I sent an email off to iTunes support, and they were able to fix the issue.
They can "repost" the ringtone to your account. The device that originally purchased the ringtone will automatically download it again. Also the ringtone will then appear on your computer. Just send them an email with the original transaction ID and what you would like them to do.
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Old Nov 27, 2012, 05:16 PM   #10
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Quote:
Originally Posted by dave420 View Post
I had this same problem. I called AppleCare and they were clueless as to how to download a ringtone again. The guy thought it was possible, but didn't know how. I sent an email off to iTunes support, and they were able to fix the issue.
They can "repost" the ringtone to your account. The device that originally purchased the ringtone will automatically download it again. Also the ringtone will then appear on your computer. Just send them an email with the original transaction ID and what you would like them to do.
thanks dave (dmb?)

I'll try this. keep blazin'
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Old Nov 27, 2012, 08:24 PM   #11
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Quote:
Originally Posted by sou1 so1di3r View Post
it says "you have purchased this item already, would you like to buy it again"

I don't want to buy it again.

----------

If I choose BUY I'm going to assume that means it will charge me.
This is the exact same issue I am having...
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Old Nov 28, 2012, 01:45 AM   #12
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Quote:
Originally Posted by dave420 View Post
I had this same problem. I called AppleCare and they were clueless as to how to download a ringtone again. The guy thought it was possible, but didn't know how. I sent an email off to iTunes support, and they were able to fix the issue.
They can "repost" the ringtone to your account. The device that originally purchased the ringtone will automatically download it again. Also the ringtone will then appear on your computer. Just send them an email with the original transaction ID and what you would like them to do.
Apple refused to do this for me, citing their terms and conditions. But, I hope you have better luck.
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Old Nov 28, 2012, 08:22 AM   #13
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Quote:
Originally Posted by dave420 View Post
I had this same problem. I called AppleCare and they were clueless as to how to download a ringtone again. The guy thought it was possible, but didn't know how. I sent an email off to iTunes support, and they were able to fix the issue.
They can "repost" the ringtone to your account. The device that originally purchased the ringtone will automatically download it again. Also the ringtone will then appear on your computer. Just send them an email with the original transaction ID and what you would like them to do.
Quote:
Originally Posted by chrislaw View Post
This is the exact same issue I am having...
Quote:
Originally Posted by smitty303 View Post
Apple refused to do this for me, citing their terms and conditions. But, I hope you have better luck.

I emailed iTunes support with my order number and explained. Had a reply back within an hour and got my download.

That was easy!
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Old Nov 28, 2012, 07:47 PM   #14
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I emailed iTunes support with my order number and explained. Had a reply back within an hour and got my download.

That was easy!
Maybe I should try again. I "reported a problem" through the download history in my iTunes account. What is the email address for iTunes support that you used? Also, can you share the email so I can try to use the same wording. I really don't want to pay for the ringtones again. Maybe I can get a more sympathetic person next time.
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Old Nov 28, 2012, 08:09 PM   #15
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Originally Posted by smitty303 View Post
Maybe I should try again. I "reported a problem" through the download history in my iTunes account. What is the email address for iTunes support that you used? Also, can you share the email so I can try to use the same wording. I really don't want to pay for the ringtones again. Maybe I can get a more sympathetic person next time.
You shouldn't have to pay again for the same download IMO.
Hope they help you out and get it resolved.
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Old Nov 30, 2012, 01:40 PM   #16
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Quote:
Originally Posted by smitty303 View Post
Maybe I should try again. I "reported a problem" through the download history in my iTunes account. What is the email address for iTunes support that you used? Also, can you share the email so I can try to use the same wording. I really don't want to pay for the ringtones again. Maybe I can get a more sympathetic person next time.
I went through apple.com support / iTunes and filled out the email form there. There is not a specific email address you send it to, its filled out on the webpage
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