Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 22, 2012, 09:39 AM   #1
JTF-Chris
macrumors newbie
 
Join Date: Jul 2011
Can't get Outlook contacts onto iPhone...help

Please feel free to move this if this is not the right place for this question.

I am about to start flipping furniture over here. I have talked to several different technical support reps about this and no one seems to know what to do, and all they'll do is link me to online troubleshooting walkthroughs that don't directly address the part where I am getting stuck. Or at least, if they do address the issue, they do not clearly spell it out for someone like me who is not savvy with these things.

Basically, I am trying to get contacts from Outlook 2007 (from a PC with Windows 7) onto an iPhone 4S. Apparently, I am supposed to do the following successfully:

1. Connect the iPhone to the computer
2. Open iTunes
3. Click on the device
4. From the main page, go to "Info"
5. Check "Sync contacts with [choose folder]" and select Outlook

However, during the last step, I am unable to select anything. There is nothing in the drop down box. When I got this far with Apple's tech support, instead of instructing me on what to do, the guy linked me to the following troubleshooting tutorial:

http://support.apple.com/kb/TS2776

If my solution is in there, I have no idea where to find it. I have no clue what I'm doing and thus, from that link, I cannot pick out what parts apply and don't apply to my situation. If anyone knows how to resolve this issue, or can at least point me in the right direction, I would greatly appreciate it.
Attached Thumbnails
Click image for larger version

Name:	itunesissue.jpg
Views:	42
Size:	20.5 KB
ID:	353981  
JTF-Chris is offline   0 Reply With Quote
Old Sep 4, 2012, 03:48 PM   #2
FHayek
macrumors member
 
Join Date: Aug 2012
Quote:
Originally Posted by JTF-Chris View Post
Please feel free to move this if this is not the right place for this question.

I am about to start flipping furniture over here. I have talked to several different technical support reps about this and no one seems to know what to do, and all they'll do is link me to online troubleshooting walkthroughs that don't directly address the part where I am getting stuck. Or at least, if they do address the issue, they do not clearly spell it out for someone like me who is not savvy with these things.

Basically, I am trying to get contacts from Outlook 2007 (from a PC with Windows 7) onto an iPhone 4S. Apparently, I am supposed to do the following successfully:

1. Connect the iPhone to the computer
2. Open iTunes
3. Click on the device
4. From the main page, go to "Info"
5. Check "Sync contacts with [choose folder]" and select Outlook

However, during the last step, I am unable to select anything. There is nothing in the drop down box. When I got this far with Apple's tech support, instead of instructing me on what to do, the guy linked me to the following troubleshooting tutorial:

http://support.apple.com/kb/TS2776

If my solution is in there, I have no idea where to find it. I have no clue what I'm doing and thus, from that link, I cannot pick out what parts apply and don't apply to my situation. If anyone knows how to resolve this issue, or can at least point me in the right direction, I would greatly appreciate it.
Very strange! This is the process I used to originally sync my iPhone to my Outlook 2012. Does iTunes recognize your phone? Also, it may have something to do with where your contacts are held. Are they in "Contacts' or the MS Address book? I think Outlook can store that data in one or two different places depending on how you initially configured it....

I got very tired of using iTunes to sync my two devices, so I found an inexpensive Hosted Exchange provider and the sync between my laptop and iPhone are seamless.

Goodluck-

Hayek
FHayek is offline   0 Reply With Quote
Old Dec 10, 2012, 12:45 PM   #3
Mrbobb
macrumors 601
 
Join Date: Aug 2012
In my Outlook Mac, I had to open Outlook, then explicitly turn on SYNC service before iTiunes would recognize it.
Mrbobb is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Tips, Help and Troubleshooting

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Copy iPhone Contacts to Outlook for Mac cdelone iPhone Tips, Help and Troubleshooting 4 Jan 6, 2014 09:15 AM
Outlook: Add senders to Contacts? JeffOYB Mac Applications and Mac App Store 0 Nov 17, 2013 11:04 AM
iPhone: Contacts showing on iPhone but not in outlook/Exchange ddublu iOS 6 1 May 15, 2013 10:23 PM
Outlook to Address Book Contacts Tiki35 Mac Basics and Help 0 Jun 19, 2012 09:53 PM
Transfer outlook contacts into Apple's Contacts transphasic iPhone Tips, Help and Troubleshooting 0 Jun 4, 2012 04:36 PM

Forum Jump

All times are GMT -5. The time now is 02:29 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC