Chris Pirillo's iPhone 5 screen cracked; Apple replaced it free of charge...?

jmanley1 · Nov 28, 2012, 07:16 PM

Big fan of the Lockergnome YouTube Channel. Chris is a good reviewer and an entertaining presenter with all things tech.

Yesterday he posted this Vlog.

He dropped his iPhone 5 and the front screen cracked. He took it in to the Apple store and they replaced it free of charge. Is this common practice for Apple to do this with a phone that is still in the 1st year, under warranty.

Keep in mind Chris has no AppleCare+ or insurance (not that the latter would have mattered at the Apple Store).

andyx3x · 07:27 PM

Quote:

Originally Posted by jmanley1

Big fan of the Lockergnome YouTube Channel. Chris is a good reviewer and an entertaining presenter with all things tech.

Yesterday he posted this Vlog.

He dropped his iPhone 5 and the front screen cracked. He took it in to the Apple store and they replaced it free of charge. Is this common practice for Apple to do this with a phone that is still in the 1st year, under warranty.

Keep in mind Chris has no AppleCare+ or insurance (not that the latter would have mattered at the Apple Store).

No it's not common practice. Most people would have to pay the $229 replacement fee. I'm not sure why he got it waived. It may have to do with who he is.

duneriderltr450 · Nov 28, 2012, 07:32 PM

Nice. Now when I go to replace my iPhone and they argue that I have to pay, I can just show them this video.

jmanley1 · Nov 28, 2012, 07:34 PM

Quote:

Originally Posted by andyx3x

I'm not sure why he got it waived. It may have to do with who he is.

That's the only thing I can figure.

avanpelt · Nov 28, 2012, 07:39 PM

Quote:

Originally Posted by jmanley1

Big fan of the Lockergnome YouTube Channel. Chris is a good reviewer and an entertaining presenter with all things tech.

Have to disagree with you there. I watched Chris's videos pretty regularly up until three or so years ago. I finally had to stop because he spent more time drinking wine, yelling, and going off on rabbit trails than actually giving a solid review. Thank God there are plenty of good alternatives to him.

utahusker · Nov 28, 2012, 07:52 PM

I had the same experience getting my wife's screen replaced on her iphone3 a couple of years ago. I bought a screen replacement to install myself, and I failed miserably. I then bought another one and failed again.

I finally gave in and was prepared to pay the fee to have the Apple store replace it. We made an appointment and they took it in the back and repaired it for free! So they will do repairs for free depending on their mood. By the way, it was out of regular warranty but we had Apple Care.

daneoni · Nov 28, 2012, 07:54 PM

Depends on the store/staff you come across. Also helps if you have clout as it were...

Androidfan1x · Nov 28, 2012, 09:42 PM

usually when you bring your sad face to their store and politely sadly patiently consistently honestly tell (not beg) them what happened they will repair it for free

bmwman3241 · Nov 28, 2012, 09:55 PM

I have had multiple iDevices replaced by my Apple store for free. I just be honest and calm and they always come thru. Even had liquid damage fixed on my Macbook Pro for free once.

MisterDisney · Nov 28, 2012, 10:03 PM

My first 4S slipped out of my hand as I was getting into my car. It hit the cement and cracked. Went to the Apple Store, prepared to pay $200 and instead, the genius said she could replace it for free as a "hairline" crack.

hyteckit · Nov 29, 2012, 04:21 AM

Depends on the Genuis you get.

Nov 28, 2012, 07:16 PM	#1
jmanley1 macrumors member Join Date: Jun 2012 Location: Columbus, Ohio	Chris Pirillo's iPhone 5 screen cracked; Apple replaced it free of charge...? Big fan of the Lockergnome YouTube Channel. Chris is a good reviewer and an entertaining presenter with all things tech. Yesterday he posted this Vlog. He dropped his iPhone 5 and the front screen cracked. He took it in to the Apple store and they replaced it free of charge. Is this common practice for Apple to do this with a phone that is still in the 1st year, under warranty. Keep in mind Chris has no AppleCare+ or insurance (not that the latter would have mattered at the Apple Store).
	0

Nov 28, 2012, 07:54 PM	#7
daneoni macrumors G4 Join Date: Mar 2006	Depends on the store/staff you come across. Also helps if you have clout as it were... __________________ 15" MBP Core i7 \| 27" ACD \| AEBS \| 5G iPod \| iPhone 5 \| 3G Apple TV \| iPad mini
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Nov 28, 2012, 09:55 PM	#9
bmwman3241 macrumors regular Join Date: Oct 2009	I have had multiple iDevices replaced by my Apple store for free. I just be honest and calm and they always come thru. Even had liquid damage fixed on my Macbook Pro for free once. __________________ MacBook Pro 15" x 2, iMac 27" iPhone 4 32GB, iPad 64GB 3G, iPod Classic, 1TB Time Capsule Coming soon: rMBP, iPhone 5 64GB
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Nov 28, 2012, 07:32 PM	#3
duneriderltr450 macrumors 6502 Join Date: Sep 2012 Location: Oregon	Nice. Now when I go to replace my iPhone and they argue that I have to pay, I can just show them this video.
	0

Nov 28, 2012, 07:52 PM	#6
utahusker macrumors member Join Date: Feb 2006	I had the same experience getting my wife's screen replaced on her iphone3 a couple of years ago. I bought a screen replacement to install myself, and I failed miserably. I then bought another one and failed again. I finally gave in and was prepared to pay the fee to have the Apple store replace it. We made an appointment and they took it in the back and repaired it for free! So they will do repairs for free depending on their mood. By the way, it was out of regular warranty but we had Apple Care.
	0

Nov 28, 2012, 09:42 PM	#8
Androidfan1x macrumors regular Join Date: Oct 2012	usually when you bring your sad face to their store and politely sadly patiently consistently honestly tell (not beg) them what happened they will repair it for free
	0

Nov 28, 2012, 10:03 PM	#10
MisterDisney macrumors 6502a Join Date: Jun 2010	My first 4S slipped out of my hand as I was getting into my car. It hit the cement and cracked. Went to the Apple Store, prepared to pay $200 and instead, the genius said she could replace it for free as a "hairline" crack.
	0

Nov 29, 2012, 04:21 AM	#11
hyteckit Guest Join Date: Jul 2007	Depends on the Genuis you get.
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