Originally Posted by jekyl
Four days now, still no reset message from Apple. Is this normal?
Apple has been a LOT slower about resetting appleid passwords ever since a journalist had his appleid taken over by someone using social engineering and calling apple support to get in the guy's account. Before the journalist knew what was happening, all the content on his iPhone and Mac were deleted by the bad guy. I suggest you call AppleCare about this but be prepared for slow service. The last thing you want is for some third party to be able to take over your account quickly. Unfortunately this also means that you can't get back in quickly. Are you using a me.com, mac.com or icloud.com email as your appleid? This might mean the recovery email went to an address you can no longer access. Verify with apple what address they are sending the recovery message to and make sure it isn't sitting in spam. I find that gmail's clueless spam filter relegates everything from apple, paypal or facebook to spam. Even email from my bank goes to spam.
This is why gmail is not my primary email provider. I need to be able to use email without dredging through a folder full of questionable email offers and phishing scams looking for my bank statements.