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Old Nov 30, 2012, 08:21 PM   #1
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Join Date: Sep 2011
Unable to Restore ATV2

When I plug in my ATV2 via USB only and click restore, Itunes tells me "device cannot be found". It doesn't give any error number or anything...just this popup window with that message.

Itunes seems to see the ATV, but it won't restore it. Any ideas how to fix this?

I'm running Itunes 11 and the ATV is jailbroken with Firecore (atvFlash) from about a year ago...I'm trying to get back to factory Apple settings (un-jailbreak).
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Old Dec 2, 2012, 09:19 PM   #2
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SOLVED...in case someone comes across this. While I believe it is an iTunes 11 issue, I was able to restore it by downloading the appropriate ipsw file and option+click the restore button in iTunes. This allows you to select the ipsw to use durning the restore.
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Old Dec 3, 2012, 07:03 AM   #3
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Thanks for the advice. And yes, this was an iTunes 11 issue. My ATV3 refused to update with the Wireless method, so I had to use iTunes and the USB restore method. Thing is, iTunes 11 would give me that exact same error. My solution, at the time, was to use a machine with iTunes 10 still on it and it worked.

Nice to know that some file and Option click method works for iTunes 11 users. Of course, this is a couple of steps too far for average users of the unit. So I would expect a couple of fixes will be made to make ATV software upgrades easier.
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Old Dec 5, 2012, 03:28 AM   #4
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Join Date: Dec 2012
windows, new ispw

Thanks guys, I had the same problem trying to restore a atv2 that was jailbroken sometime ago. It would not restore in atv2 menu's, and gave the same "device cannot be found" error. I then experienced a 3194 error (I think because i was using an old ispw).

This is the ispw that I worked for me today (ATV2):

I found it at
; using a google cached version of the page, as it was not loading

SHA1 hash:

When using itunes in a Windows enviroment, hold down the shift key and press the "restore" button in itunes to load your choice of ispw


As a side note I would really recommend checking hash codes when possible. The first time i downloaded the file there was an irregularity in the progress bar, and when I checked the hashes, they did not match. I saved myself a lot of frustration tonight by downloading it again, getting an uncorrupted file and matching hashes.
To make it easy with firefox, I used the "MD5 rebourned hasher" firefox add-on.
I have no relation to the sites or add-on mentioned above and recommend searching checksum or hash sum to learn more.
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