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Old Dec 4, 2012, 08:09 PM   #1
SchuettS
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Verizon Iphone 4 No FCC markings

Im on the phone with applecare because they denied to fix my iPhone 4 saying that the back is not oem. The guy is saying that it doesnt have the FCC markings or trash can. I never replaced the back. Are verizons different?

Been on the phone for an hour with them...

Please post pics of your verizon iphone 4

Last edited by SchuettS; Dec 4, 2012 at 08:10 PM. Reason: edit: please post pics of your verizon iphone 4s
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Old Dec 4, 2012, 08:49 PM   #2
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Did you buy the phone new from a reputable seller?
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Old Dec 4, 2012, 08:52 PM   #3
acorntoy
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Verizon iphone 4 does NOT have those markings. It only came with the AT&T version.
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Old Dec 4, 2012, 08:53 PM   #4
SAMtheGAM
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Quote:
Originally Posted by SchuettS View Post
Im on the phone with applecare because they denied to fix my iPhone 4 saying that the back is not oem. The guy is saying that it doesnt have the FCC markings or trash can. I never replaced the back. Are verizons different?

Been on the phone for an hour with them...

Please post pics of your verizon iphone 4
Verizon iPhone 4 does not have the FC, trashcan with x, CE, 0682, and ! within circle icons on the back of iPhone. Only the GSM versions have these logos
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Old Dec 4, 2012, 08:53 PM   #5
bidwalj
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The Verizon iPhone 4 never had all the icons / markings. Some of those are requirements for other counties. The iphone 4 CDMA was made for Verizon and therefore it didn't have all those markings.

Try to find some reviews of the iphone when it came out for Verizon, you will be able to spot the difference.
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Old Dec 4, 2012, 08:58 PM   #6
SchuettS
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Basically I was told i was a liar and was denied service. I showed the supervisor pictures and everything. He said he talked with his employees with verizon iPhones and they had the markings. Im having a hard time typing I am so frustrated.

This is the pic that apple sent me.
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Last edited by SchuettS; Dec 4, 2012 at 09:07 PM.
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Old Dec 4, 2012, 09:11 PM   #7
tymaster50
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Originally Posted by SchuettS View Post
Basically I was told i was a liar and was denied service. I showed the supervisor pictures and everything. He said he talked with his employees with verizon iPhones and they had the markings. Im having a hard time typing I am so frustrated.

This is the pic that apple sent me.
Everyone just told you
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Old Dec 4, 2012, 09:20 PM   #8
SchuettS
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Originally Posted by tymaster50 View Post
Everyone just told you
??? i see that, thanks....
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Old Dec 4, 2012, 10:47 PM   #9
ARSkemp
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Verizon iPhone 4 32gb purchased through verizon themselves. The back looks a little matte because of the back protector. Every part is completely original.
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Old Dec 4, 2012, 11:11 PM   #10
greenchiliman
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Seems like you should be able to call them back from an apple store and have them pull some verizon ip4 to see what is up. Redic they would allege non-oem back.
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Old Dec 5, 2012, 12:31 AM   #11
bidwalj
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http://www.anandtech.com/show/4163/v...phone-4-review

Show them that
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Old Dec 5, 2012, 12:52 AM   #12
Applejuiced
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Wow, that really sucks that you have to fight and argue with a bunch of misinformed apple reps.
I would send someone higher up an email and explain to them what happened and how their own employees dont know their own product they try to service and provide support for.
Email your issue to this email address below and hopefully someone higher up and more educated will contact you and will handle your situation. tcook@apple.com
Good luck and let us know how it went.
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Old Dec 5, 2012, 02:55 AM   #13
SAMtheGAM
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Originally Posted by Applejuiced View Post
Wow, that really sucks that you have to fight and argue with a bunch of misinformed apple reps.
I would send someone higher up an email and explain to them what happened and how their own employees dont know their own product they try to service and provide support for.
Email your issue to this email address below and hopefully someone higher up and more educated will contact you and will handle your situation. tcook@apple.com
Good luck and let us know how it went.
I would bring the iPhone 4 to an Apple Retail Store if you have one near you. Then the genius may be able to replace your iphone 4 on the spot for you.
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Old Dec 5, 2012, 03:48 AM   #14
corbidougu
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Verizon iphone 4 does NOT have those markings.
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Old Dec 5, 2012, 04:53 AM   #15
SchuettS
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Quote:
Originally Posted by bidwalj View Post
Showd the first supervisor these exact pics, said he read the bottom and seen mixed reviews???? I dont know what he meant.

Quote:
Originally Posted by Applejuiced View Post
Wow, that really sucks that you have to fight and argue with a bunch of misinformed apple reps.
I would send someone higher up an email and explain to them what happened and how their own employees dont know their own product they try to service and provide support for.
Email your issue to this email address below and hopefully someone higher up and more educated will contact you and will handle your situation. tcook@apple.com
Good luck and let us know how it went.
Im definitely filing a complaint. I spent 3 hrs last night talking with applecare and basically got no where. They were acting like this was the first verizon iphone 4 to get serviced by applecare. Every photo I found online without the markings, they countered with saying it was a non oem back plate.

I was nothing but nice,polite and patient for the first 2.5 hrs and on top of that i just worked a 12 hr shift.

My friend from work just got a replacement verizon iphone 4 from applecare because the top button failed.. Guess what, no markings on his either, they didnt buy that.

----------

Quote:
Originally Posted by ARSkemp View Post
Image

Verizon iPhone 4 32gb purchased through verizon themselves. The back looks a little matte because of the back protector. Every part is completely original.
I wouldve been told that was a non oem back plate and that there would be no way possible it could be sold without those markings.....

----------

Quote:
Originally Posted by SAMtheGAM View Post
I would bring the iPhone 4 to an Apple Retail Store if you have one near you. Then the genius may be able to replace your iphone 4 on the spot for you.
nearest store is 6 hrs away.. thats why I didnt.
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Old Dec 5, 2012, 08:36 AM   #16
propalitet
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Wow...

Show him this video, it's from the official keynote (you can hear the Verizon/apple guys in the background), and if he says this is non original back than he is a complete idiot. In that case ask to speak to his supervisor, go as much to the top as you can. Tell you will email media, blogs, Tim Cook, and mention his name every time...

Anyways, here:
http://www.engadget.com/2011/01/11/v...irst-hands-on/
On 2:00, you can see the back.

I attached a screenshot also.
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Old Dec 5, 2012, 08:53 AM   #17
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Originally Posted by SAMtheGAM View Post
Verizon iPhone 4 does not have the FC, trashcan with x, CE, 0682, and ! within circle icons on the back of iPhone. Only the GSM versions have these logos
I didn't know that. How come the Verizon model doesn't have those?
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Old Dec 5, 2012, 09:21 AM   #18
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I didn't know that. How come the Verizon model doesn't have those?
The GSM version is sold internationally, so Apple needs to put in the required approval logos. The CDMA iPhone 4 was only sold in USA so Apple didn't need to put any.
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Old Dec 5, 2012, 09:42 AM   #19
SchuettS
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I talked to a supervisor and supposedly a senior exec last night. They are going to be calling me later tonight when I get off of work. I cannot believe I have already spent three hours trying to show them my phones back is oem and I still have gotten anywhere. 10 ppl at my work have verizon iphone 4's. I checked today, no fcc markings or trash can exactly like mine.

I do not know why they are acting like they have never serviced a verizon iphone 4.

I have always had great luck with apple and applecare.. until now.
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Old Dec 5, 2012, 09:53 AM   #20
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Originally Posted by SchuettS View Post
I talked to a supervisor and supposedly a senior exec last night. They are going to be calling me later tonight when I get off of work. I cannot believe I have already spent three hours trying to show them my phones back is oem and I still have gotten anywhere. 10 ppl at my work have verizon iphone 4's. I checked today, no fcc markings or trash can exactly like mine.

I do not know why they are acting like they have never serviced a verizon iphone 4.

I have always had great luck with apple and applecare.. until now.
just reading about it makes me want to hit myself in the balls with a hammer. Hope it all works out. Did you try explaining to them how the verizon one doesnt need those markings due to it being sold in the US only? or just ask them why they are on the GSM..what do those markings actually mean? i bet they cant tell you that.

May the force be with you.
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Old Dec 5, 2012, 09:58 AM   #21
darkside flow
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Wow.. regardless of if you get a resolution with the level of management you're currently speaking to, I definitely urge you to send this story as high up the chain as possible. There is absolutely no excuse for Apple's inability to verify an Apple product and some serious re-training needs to occur with the reps responsible.
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Old Dec 5, 2012, 10:23 AM   #22
SchuettS
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just reading about it makes me want to hit myself in the balls with a hammer. Hope it all works out. Did you try explaining to them how the verizon one doesnt need those markings due to it being sold in the US only? or just ask them why they are on the GSM..what do those markings actually mean? i bet they cant tell you that.

May the force be with you.
Thanks.. Lastnight I did not know the reason why it doesnt have the markings so I didnt mention that but will tonight.

----------

Quote:
Originally Posted by darkside flow View Post
Wow.. regardless of if you get a resolution with the level of management you're currently speaking to, I definitely urge you to send this story as high up the chain as possible. There is absolutely no excuse for Apple's inability to verify an Apple product and some serious re-training needs to occur with the reps responsible.
I agree with the training, it needs to be looked at. The first supervisor had the attitude that he knew everything and that it was indeed fake. I have his name and number thankfully to report to apple. Heres what I dont get, both higher ups said that employees in the building with verizon iphone 4's had those symbols. I feel like Im being lied to so they dont have to admit they are wrong or know they are.

Very frustrating, I will report back later tonight.
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Old Dec 5, 2012, 03:11 PM   #23
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Did you get in contact through Tim cooks email?
You need to go higher up cause these uninformed reps are just waisting your time.
Shouldnt be that hard to replace an iphone and take so much back and forth and energy.
Hope they make it up to you somehow in the end.
This is nonsense.
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Old Dec 5, 2012, 03:36 PM   #24
tymaster50
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Originally Posted by propalitet View Post
Wow...

Show him this video, it's from the official keynote (you can hear the Verizon/apple guys in the background), and if he says this is non original back than he is a complete idiot. In that case ask to speak to his supervisor, go as much to the top as you can. Tell you will email media, blogs, Tim Cook, and mention his name every time...

Anyways, here:
http://www.engadget.com/2011/01/11/v...irst-hands-on/
On 2:00, you can see the back.

I attached a screenshot also.
That's a little extreme. Since he is in the US he could just go to an Apple Store or speak to a different person.
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Old Dec 5, 2012, 03:42 PM   #25
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That's a little extreme. Since he is in the US he could just go to an Apple Store or speak to a different person.
hes 6 hours away from one. He shouldnt have to justify this to an apple employee


Extreme is the idiots telling him hes a liar
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