Go Back   MacRumors Forums > Apple Hardware > Desktops > iMac

Reply
 
Thread Tools Search this Thread Display Modes
Old Dec 10, 2012, 11:46 PM   #1
beeinformed
macrumors 6502
 
Join Date: Jun 2010
Need Advice: Very Serious Hardware Issues

Hi,

I have a 24 inch early 2009 3.06 mhz iMac computer and it has been having very serious hardware issues.

The computer was repaired twice. The 1st repair, Apple sent an in-home technician to replace the power supply and the 2nd repair, the technician replaced the logic board, harddrive, power supply and a power cable.

Three days after the 2nd repair, the computer started to shut down randomly and any external drive connected to the iMac via the usb port, would immediately cause the iMac to shut down. I would like to add that these were the issues that resulted in my having the 2nd repair done.

By the way, I've also tested all the five external devices that I used on my iMac and inserted them onto the usb ports of my Macbook Air notebook and they work perfectly.

Does anyone have any suggestions as to what could be causing these issues? Thanks!
beeinformed is offline   0 Reply With Quote
Old Dec 10, 2012, 11:47 PM   #2
Spink10
macrumors 68020
 
Spink10's Avatar
 
Join Date: Nov 2011
Location: Oklahoma
Are you under AppleCare - at this point you may be close to a replacement.
Spink10 is offline   0 Reply With Quote
Old Dec 10, 2012, 11:51 PM   #3
justperry
macrumors 603
 
justperry's Avatar
 
Join Date: Aug 2007
Location: 7 Km South of an active upside down (boat) volcano.
Do you have any problems with other electronics in the house lately.

It might just be a shtty iMac but is your power in the house OK, you might have spikes on your net, any nearby factory could cause problems.
justperry is offline   0 Reply With Quote
Old Dec 11, 2012, 12:20 AM   #4
rkaufmann87
macrumors 65816
 
Join Date: Dec 2009
Location: Folsom, CA
Spink10 is right on the money, if it's covered by AppleCare then contact AppleCare and request a replacement machine. You may need to be a little persistent however Apple is pretty reasonable in these situations. If you don't have AppleCare then you're pretty much on your own.
__________________
27" iMac i5, 24 GB RAM; MBA 11.6" 1.4GHz 4GB RAM 128GB SSD; Multiple HP Printers; OWC & Lacie EHDs; iPhone 5S; Nikon DLSR
rkaufmann87 is offline   0 Reply With Quote
Old Dec 11, 2012, 12:23 AM   #5
aziatiklover
macrumors 68020
 
aziatiklover's Avatar
 
Join Date: Jul 2011
Location: 8.8.8.8 and 8.8.4.4
Im sure if u call and tell them all the issue they will happy to send u a brand new 2012 imac.
__________________
ppleholic
aziatiklover is offline   0 Reply With Quote
Old Dec 11, 2012, 02:23 AM   #6
beeinformed
Thread Starter
macrumors 6502
 
Join Date: Jun 2010
Hi,

Thanks so much to everyone who has replied to my post. I have the Apple Care Protection Plan. As far as having any problems with electronics around my home, everything seems to be working fine (not experiencing any outages, etc).

I have been working with an Apple senior advisor for the past several months regarding the hardware issues I've been having with the iMac and she is very familiar with the issues I've been having with my iMac.

Today she had me install a software application called "Apple Support Screen Sharing" which allowed her to "see" the external devices I inserted on the usb port of my Macbook Air, therefore confirming that these devices work on my notebook.

She also had me install today, the above software application on my iMac and when I had inserted an external device into the usb port of my computer, the iMac immediately shut down, so she was able to observe it on her end. Unfortunately, the 2nd attempt at inserting an external device on the usb port of my iMac did not occur because the computer just suddenly shut down and we tried several times to do a hardware reset and it did not work. The iMac will not turn on at all at this time.

The advisor is sending a report of these issues that are occurring on my iMac to the engineering department to see what their suggestions are. I did ask her for a replacement machine and she said that it will depend on what the engineering department recommends, since they have designed and built these machines and might think of a possible part to replace to resolve the hardware issues.

I am hoping for a positive resolution to this problem (even though I was told by the advisor about apple's three time repair policy before they can issue a replacement), one way or another.

By the way, is the Apple three times repair policy always followed or is there some discretion/leeway that is permitted, which would allow the senior advisor/and or perhaps someone higher than her, the opportunity to replace the iMac? Thanks!
beeinformed is offline   0 Reply With Quote
Old Dec 11, 2012, 02:32 AM   #7
Macman45
macrumors G5
 
Macman45's Avatar
 
Join Date: Jul 2011
Location: Somewhere Back In The Long Ago
I think you will wind up with a replacement...You've jumped through all the hoops...The screen-sharing is usually the last step prior to Apple deciding that it's time to give up on this one..good luck..
__________________
Thats Not All Folks
Macman45 is offline   0 Reply With Quote
Old Jan 8, 2013, 09:25 PM   #8
beeinformed
Thread Starter
macrumors 6502
 
Join Date: Jun 2010
I just wanted to give everyone who replied back to me (with kindness and support) about my computer's hardware issues. I've was contacted today by Apple and they are going to replace my unit with a 2012 27 inch base model.

The 24 inch iMac was sent (a few days ago) to an authorized Apple service provider who found that they needed to replace the logic board and power supply and Apple said they did not want replace these parts again (as the power supply was replaced twice and the logic board was recently replaced), so they decided to replace the unit with another computer.

So I'm looking forward to receiving my new replacement!
beeinformed is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Hardware > Desktops > iMac

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Need some hardware advice for photographer... chris78cpr Digital Photography 10 May 28, 2014 05:31 PM
Price/Hardware Advice. aajeevlin Buying Tips and Advice 5 Mar 20, 2014 09:05 AM
Hardware Issues vernod iPhone Tips, Help and Troubleshooting 0 Jun 18, 2013 03:13 AM
Strange Hardware issues since installing 10.8.1 cooky560 iMac 0 Sep 4, 2012 03:35 PM
Looking for hardware advice for iOS development j.benj Buying Tips and Advice 5 Jun 13, 2012 02:43 PM

Forum Jump

All times are GMT -5. The time now is 09:48 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC