Lucky you, I had a similar situation happen to me. My ipad mini was in my city Dec 5 and scheduled for delivery Dec 6. I called fedex to see if i could go pick it up as it didn't show out for delivery. The rep stated they will send the request to the local facility. Well no call back confirming it was being held as the rep stated would happen. I left work early on the 6th and no delivery was made. I called fedex 2 different times that day. The first rep stated that with apple's policy it stated a delivery attempt as to be made before a parcel can be held. So i waited until after the delivery deadline for that day. I called the second rep as the status was updated to "held" but no delivery. The second rep stated that apple's policy changed on the 5th to allow parcels to be held during the christmas season. I called apple as the hold wasn't placed until an hr after the local facility closed and i paid for expedited shipping and the deadline expired. Apple refund me the shipping fee but that screwed everything up. Apple stated there was no such change to their policy for christmas. I wasn't able to get time off, so FEDEX will have to return the ipad mini. Stupid office hours for the local facility is 8:30am-5pm..... the same hours as 95% of the workforce here. I was not able to get extra time off work, but luckily i found one this past weekend at a local brick and mortar store.