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Old Jul 4, 2013, 03:11 AM   #1
Dazant
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Smile Apple exchanged my broken iPad 3 for a 4!

Hi guys just wanted to make a quick post to tell how much I love apple's customer service .

So today I went to my genius appointment because my iPad 3 was starting to develop some pretty bad IR after 10 months... So they do the usual tests and they ask me if I have a backup etc..Then they tell me that yes my screen indeed has ghosting and that I will get a replacement... Than after checking the guy says they are out of white 16GB iPad 3's then he went in the back (to talk to the manager i guess)when he came back he told me that I had 2 options either a black iPad 3 or after discussing with the manager a White IPAD 4 !!! So I went with the white ipad 4 of course and he even gave me a lightning cable to go with it how cool is that !

Really nice customer service apple
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Old Jul 4, 2013, 03:19 AM   #2
SPEEDwithJJ
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That is AWESOME!
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Old Jul 4, 2013, 03:27 AM   #3
Ann P
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Congrats! and enjoy!!
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Old Jul 4, 2013, 03:41 AM   #4
ritmomundo
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Nice! 2 questions. What's IR? And is there a big difference between the ipad 3 and 4 besides the lightning connector?
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Old Jul 4, 2013, 03:43 AM   #5
Dazant
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Quote:
Originally Posted by ritmomundo View Post
Nice! 2 questions. What's IR? And is there a big difference between the ipad 3 and 4 besides the lightning connector?
IR= Image retention or Ghosting not to confuse with burn-ins

And the iPad 4 also has a faster processor and a better camera .
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Old Jul 4, 2013, 03:47 AM   #6
ritmomundo
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Quote:
Originally Posted by Dazant View Post
IR= Image retention or Ghosting not to confuse with burn-ins

And the iPad 4 also has a faster processor and a better camera .
Got it, thanks. Enjoy your new ipad!
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Old Jul 4, 2013, 07:07 PM   #7
Dazant
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Originally Posted by ritmomundo View Post
Got it, thanks. Enjoy your new ipad!
Thanks
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Old Jul 4, 2013, 08:39 PM   #8
azxr
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Excellent. Love their customer service.
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Old Jul 4, 2013, 09:04 PM   #9
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Very nice! I wish they would do that for me! Course nothing at all is wrong with my 3rd gen. Lol!
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Old Jul 5, 2013, 12:02 AM   #10
thadoggfather
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That's awesome. Are you sure your ipad 4 doesn't have IR? every one I played with did.
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