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Old Dec 29, 2012, 11:12 AM   #1
applefanboy5
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Verizon iPhone 5 Light Bleed

Would light bleeding under the power button be a legitimate reason to exchange for a new device if i just got it on monday? Would this count as a defective device?
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Old Dec 29, 2012, 11:15 AM   #2
pure3d2
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Originally Posted by applefanboy5 View Post
Would light bleeding under the power button be a legitimate reason to exchange for a new device if i just got it on monday? Would this count as a defective device?
I believe Verizon gives you 1 free swap. After that it's $35 each time, unless the phone is defective. Whether or not light bleeding is considered a defect is up to the person you're dealing with.

You can also take it to the Apple store (they seem to be easier with swaps than Verizon stores).
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Old Dec 29, 2012, 11:18 AM   #3
applefanboy5
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Originally Posted by pure3d2 View Post
I believe Verizon gives you 1 free swap. After that it's $35 each time, unless the phone is defective. Whether or not light bleeding is considered a defect is up to the person you're dealing with.

You can also take it to the Apple store (they seem to be easier with swaps than Verizon stores).
I actually did call applecare and they said since i'm under the 1 year i could get a replacement (refurbished) so i'm wondering if i could just exchange for a new one directly from Verizon since i just got this phone on the 24th. The only reason why i ask if this is a legitimate reason is because i had another white one before that had dust under the camera lense and this new one has the light bleed under the home button.
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Old Dec 29, 2012, 11:25 AM   #4
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No one on the forums can tell you if it's legitimate. It is completely under the discretion of Verizon or Apple depending on who you take it to. Instead waiting for a positive response on a forum, first go directly to who you are trying to get a replacement through. If you are turned down, then come back and see if anyone can here can further assist you with relevant situations.
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