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Old Dec 17, 2012, 11:25 PM   #1
higgibaby
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New iMac 27" 2012 SCREEN IS DEAD??

I just unboxed and unwrapped my new 27" iMac with fusion drive, 2gb graphics...the lot, and the screen is dead! All I see is a faint ghost image of the start up sequence where you enter your language and such! Help...anyone else out there have this issue? I have never had this issue with any Apple products before...

Turned off and on 3 times now and same issue...
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Old Dec 17, 2012, 11:28 PM   #2
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Quote:
Originally Posted by higgibaby View Post
I just unboxed and unwrapped my new 27" iMac with fusion drive, 2gb graphics...the lot, and the screen is dead! All I see is a faint ghost image of the start up sequence where you enter your language and such! Help...anyone else out there have this issue? I have never had this issue with any Apple products before...

Turned off and on 3 times now and same issue...
turn up the brightness with the apple keyboard?
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Old Dec 17, 2012, 11:28 PM   #3
atteligibility
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Quote:
Originally Posted by higgibaby View Post
I just unboxed and unwrapped my new 27" iMac with fusion drive, 2gb graphics...the lot, and the screen is dead! All I see is a faint ghost image of the start up sequence where you enter your language and such! Help...anyone else out there have this issue? I have never had this issue with any Apple products before...

Turned off and on 3 times now and same issue...
that sucks, you live close to an Apple store?

you removed all plastics and covers from the screen?
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Old Dec 17, 2012, 11:32 PM   #4
bobright
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Thats too bad a lemon
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Old Dec 17, 2012, 11:38 PM   #5
higgibaby
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Originally Posted by cosmicjoke View Post
turn up the brightness with the apple keyboard?
Turned it up, I can barely see the little sun, but its a dud!

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Originally Posted by atteligibility View Post
that sucks, you live close to an Apple store?

you removed all plastics and covers from the screen?
I removed everything, all very carefully...I live about an hour away, thing is I needed this to work, now I have no idea how long I will have to wait for a replacement!
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Old Dec 17, 2012, 11:41 PM   #6
atteligibility
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Originally Posted by higgibaby View Post
Turned it up, I can barely see the little sun, but its a dud!

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I removed everything, all very carefully...I live about an hour away, thing is I needed this to work, now I have no idea how long I will have to wait for a replacement!
doesn't sound like you can do anything but have it replaced, you may want to explain your situation at the store and ask for a temporary machine...
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Old Dec 17, 2012, 11:44 PM   #7
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Originally Posted by higgibaby View Post
Turned it up, I can barely see the little sun, but its a dud!

----------



I removed everything, all very carefully...I live about an hour away, thing is I needed this to work, now I have no idea how long I will have to wait for a replacement!
would reset the smc and pram just to make sure

https://discussions.apple.com/docs/DOC-3603
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Old Dec 17, 2012, 11:55 PM   #8
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would reset the smc and pram just to make sure

https://discussions.apple.com/docs/DOC-3603
I just tried that, no success

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Originally Posted by atteligibility View Post
doesn't sound like you can do anything but have it replaced, you may want to explain your situation at the store and ask for a temporary machine...
Do they give temporary machines? I could be waiting until the end of Jan for a new one...
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Old Dec 17, 2012, 11:57 PM   #9
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I just tried that, no success

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Do they give temporary machines? I could be waiting until the end of Jan for a new one...
does sound like a bummer.. call them up, don't be angry but sound real sad lol... ask if they would cross ship you another one.
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Old Dec 17, 2012, 11:59 PM   #10
EPiCDiNGO
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Originally Posted by higgibaby View Post
I just tried that, no success

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Do they give temporary machines? I could be waiting until the end of Jan for a new one...
They may be able to give u a 2011 iMac or a RETINA Macbook Pro to put u on until the replacement arrives I really hope you can get this sorted ASAP. Good luck.....
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Old Dec 18, 2012, 12:04 AM   #11
atteligibility
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Originally Posted by higgibaby View Post
I just tried that, no success

----------



Do they give temporary machines? I could be waiting until the end of Jan for a new one...
If you talk to the right person, they will fix your situation one way or another. Your problem is obvious and we're not just talking about a dead pixel or something like that. It may play in your favor if they happen to have something in store that is slightly better than what you ordered...
Play nice and disappointed (which you are, so shouldn't be too difficult), no cursing and threatening, and somebody should fix the situation for you.
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Old Dec 18, 2012, 12:11 AM   #12
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Seems like a backlight issue, might be as simple as a loose connector and might even be repaired on the spot.
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Old Dec 18, 2012, 12:19 AM   #13
higgibaby
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Seems like a backlight issue, might be as simple as a loose connector and might even be repaired on the spot.
I don't really want a brand new machine repaired...

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Originally Posted by EPiCDiNGO View Post
They may be able to give u a 2011 iMac or a RETINA Macbook Pro to put u on until the replacement arrives I really hope you can get this sorted ASAP. Good luck.....
Thank you for the positivity...i hope they can do something. Thanks again...
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Old Dec 18, 2012, 12:45 AM   #14
Gelite55
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You really shouldn't be on here. You should be on the phone with Apple Returning or Exchanging.
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Old Dec 18, 2012, 01:12 AM   #15
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I don't really want a brand new machine repaired...
Understandable, but if it is just a plug which got dislocated during transport it's not really a "repair".

It's a shame they don't have the screen attached with magnets now, otherwise it would be easy to check.
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Old Dec 18, 2012, 01:40 AM   #16
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Do they give temporary machines? I could be waiting until the end of Jan for a new one...
I've never heard of it outside of jointventure. Prior to that Procare gave you a theoretically faster repair time. I didn't always find this to be the case.

Quote:
Originally Posted by EPiCDiNGO View Post
They may be able to give u a 2011 iMac or a RETINA Macbook Pro to put u on until the replacement arrives I really hope you can get this sorted ASAP. Good luck.....
Do you have any kind of reference for this?

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I don't really want a brand new machine repaired...[COLOR="#808080"]
You're within the return period, so that shouldn't be an issue. You should speak to Apple on this.
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Old Dec 18, 2012, 10:10 AM   #17
OneUp
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Understandable, but if it is just a plug which got dislocated during transport it's not really a "repair".
lol, yes that's exactly what it is.
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Old Dec 18, 2012, 10:24 AM   #18
unknownx
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I would not repair it, I would return it and order a new one
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Old Dec 18, 2012, 10:43 AM   #19
LogicPro
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I'm so sorry... call and complain, see if you can get some freebies out of it - mouse + superdrive, etc.
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Old Dec 18, 2012, 11:07 AM   #20
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God, this sucks.
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Old Dec 18, 2012, 08:21 PM   #21
higgibaby
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God, this sucks.
Agreed

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I'm so sorry... call and complain, see if you can get some freebies out of it - mouse + superdrive, etc.
Thanks, no freebies unfortunately...although when I get my replacement I will try for free Applecare?
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