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Old Jul 12, 2012, 12:06 PM   #1
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Apple's Online Refurb Store Outage Reaches Third Day [Updated]




Over the past three days, numerous MacRumors readers have noted that Apple's online store for refurbished products has been completely empty, with the store pages simply noting "Sorry there are no products available, please check back later."




The outage affects all Mac, iPad, and iPod models, as well as clearance products, and appears to extend to Apple's online stores for every country in which direct sales are available. Individual pages for refurbished models simply list the products as "out of stock".

The reason for the complete absence of any refurbished products through Apple's online store remains unknown, and it is unclear when that status might change. But with the outage now in its third day, increasing numbers of customers hoping to take advantage of discounted pricing are finding themselves out of luck.

We've contacted Apple to inquire about the status of refurbished products, but have yet to receive a response.

Update: A number of MacRumors readers report being able to see stock in the refurbished store, while others viewing the same pages are seeing no results.

Article Link: Apple's Online Refurb Store Outage Reaches Third Day [Updated]
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Old Jul 12, 2012, 12:08 PM   #2
cRuNcHiE
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It's been working fine here in the UK all week and right now it's fine too.

E.g here for an iPad http://store.apple.com/uk/product/FB293B/A

Last edited by cRuNcHiE; Jul 12, 2012 at 12:10 PM. Reason: Link
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Old Jul 12, 2012, 12:09 PM   #3
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Originally Posted by MacRumors View Post
The outage affects all Mac, iPad, and iPod models, as well as clearance products, and appears to extend to Apple's online stores for every country in which direct sales are available.
The UK store was working yesterday, and still appears to be working today - for example, see http://store.apple.com/uk/browse/home/specialdeals/mac.

Edit: In fact, if I try the US store and the .au stores included in the MacRumors links, I'm seeing content as well. Perhaps only some people are being affected? Or are certain IP addresses getting blocked?

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Old Jul 12, 2012, 12:12 PM   #4
johan.k
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..., pls check back later.
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Old Jul 12, 2012, 12:13 PM   #5
cRuNcHiE
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Quote:
Originally Posted by Lebannen View Post
The UK store was working yesterday, and still appears to be working today - for example, see http://store.apple.com/uk/browse/home/specialdeals/mac.

Edit: In fact, if I try the US store and the .au stores included in the MacRumors links, I'm seeing content as well. Perhaps only some people are being affected? Or are certain IP addresses getting blocked?
Yep I can view all the content on the US store as well.
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Old Jul 12, 2012, 12:14 PM   #6
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Refurbed Mac Mini for $699 is first on the list. Seems to be working here.
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Old Jul 12, 2012, 12:14 PM   #7
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Working for me at the moment, I have noticed for a few days that it is up and down though.
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Old Jul 12, 2012, 12:15 PM   #8
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Yeah... no.

I can see all the refurb products on the US store.

http://store.apple.com/us/product/FC968LL/A
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Old Jul 12, 2012, 12:16 PM   #9
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Quote:
Originally Posted by Lebannen View Post
The UK store was working yesterday, and still appears to be working today - for example, see http://store.apple.com/uk/browse/home/specialdeals/mac.

Edit: In fact, if I try the US store and the .au stores included in the MacRumors links, I'm seeing content as well. Perhaps only some people are being affected? Or are certain IP addresses getting blocked?

Image
£399 for a refurbished iPad 2?! That's $615 US, I knew the pricing was much higher for Apple products overseas but c'mon, that's ridiculous!

Yeah, it's working but it's been changed since last I saw:

http://store.apple.com/us/browse/home/specialdeals
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Old Jul 12, 2012, 12:16 PM   #10
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US works!
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Old Jul 12, 2012, 12:16 PM   #11
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I read somewhere it was a problem with cookies.
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Old Jul 12, 2012, 12:16 PM   #12
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Yeah, they were there last night when I was looking and they are there now too.
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Old Jul 12, 2012, 12:17 PM   #13
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I'm in the U.S. and this is what I get:

Thumb resize.
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Old Jul 12, 2012, 12:17 PM   #14
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The US and UK stores are empty for me. Strange that some people can see stuff and some can't.
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Old Jul 12, 2012, 12:18 PM   #15
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Originally Posted by GeekLawyer View Post
Yeah... no.

I can see all the refurb products on the US store.

http://store.apple.com/us/product/FC968LL/A
If I click the link, shows up as "Out of Stock" for me.
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Old Jul 12, 2012, 12:20 PM   #16
cRuNcHiE
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Quote:
Originally Posted by tbealmear View Post
The US and UK stores are empty for me. Strange that some people can see stuff and some can't.
I can view it on puffin browser too on my iPad which is a virtual browser located in the USA and it still loads fine.

Have you tried browsing in an incognito browser/private browsing mode?
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Old Jul 12, 2012, 12:20 PM   #17
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Quote:
Originally Posted by mwpeters8182 View Post
If I click the link, shows up as "Out of Stock" for me.
Weird, I clicked the same link and it shows "In Stock" - $759.00

Edit: running Safari on MBA
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Old Jul 12, 2012, 12:20 PM   #18
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IF the store is empty it isn't that big of a mystery.

Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.
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Old Jul 12, 2012, 12:23 PM   #19
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Quote:
Originally Posted by charlituna View Post
IF the store is empty it isn't that big of a mystery.

Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.
Read the above posts man. The refurb store isn't out of stock.

It's a problem with cookies. Imho.
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Old Jul 12, 2012, 12:23 PM   #20
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Quote:
Originally Posted by mwpeters8182 View Post
If I click the link, shows up as "Out of Stock" for me.
That is strange! It's showing as in-stock for me and I can add it to my cart.

Maybe try a different browser??
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Old Jul 12, 2012, 12:24 PM   #21
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Quote:
Originally Posted by charlituna View Post
IF the store is empty it isn't that big of a mystery.

Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.
But the entire store being empty is a sign of a problem.

I had to login to the store to see stock. Somethings wrong on Apple's end.
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Old Jul 12, 2012, 12:25 PM   #22
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The US and Canadian where down for me yesterday at one point.

Does anyone know where I can find an a list of prices for the refurbished macs even when they are out of stock? It's nice to be able to compare when I'm buying used from Craigslist.
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Old Jul 12, 2012, 12:26 PM   #23
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Up and running fine here as I clicked on down the list…
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Old Jul 12, 2012, 12:26 PM   #24
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Quote:
Originally Posted by charlituna View Post
IF the store is empty it isn't that big of a mystery.

Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.
Perhaps, but in all the years I have been looking at the refurb store, I have never seen it out of EVERYTHING at once. That includes Airports, Macs, AppleTVs. It seems unlikely that everything would suddenly be out when that has never happened before. More likely, there is some sort of technical error. Right now, I see nothing in the store, but when I was at an Apple store last night (Burlington, Canada), all of the regular stuff was there. So it is either a location based problem or an intermittent problem or a cookie problem.
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Old Jul 12, 2012, 12:27 PM   #25
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What happened to the "down" votes?
http://forums.macrumors.com/showthread.php?t=1153058
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