Problems with charging new macbook air

shah1 · Dec 16, 2012, 06:30 AM

Hi guys,

Another problem with my new Macbook Air. This is my 3rd replacement from Apple. The computer is working perfectly fine. However, I've been charging the macbook for a few hours, having moved the computer and accidentally knocked the magsafe plug off, I then re-plugged the magsafe adaptor however it would not charge, no light appeared and when clicking on the battery icon, it showed that is was running off the battery source. I proceeded to remove the magsafe and plug it in again but no luck. I then un-plugged the mains 3-pin adaptor and switched it back on again for the charger to start working again.

But again, I un-plugged the magsafe the problem re-occured. What could be causing this as I have not had this before on any of my MacBooks??

mankar4 · Dec 16, 2012, 09:29 AM

take it back. sorry you had to get so many replacements.

shah1 · Dec 16, 2012, 10:42 AM

Going to give Applecare a call tomorrow. Really hate going through this process, they will be thinking that I purposely find faults with all the Mac's I've so far. But tbh, I genuinally believe that their QC isn't has good as it once was. My Macbook air from late 2010 is still going strong, not a single issue with it! Yet I've had numorous problems with 3 of the 2012 Air's I've had so far..

aseems · Dec 18, 2012, 05:52 AM

Quote:

Originally Posted by shah1

Going to give Applecare a call tomorrow. Really hate going through this process, they will be thinking that I purposely find faults with all the Mac's I've so far. But tbh, I genuinally believe that their QC isn't has good as it once was. My Macbook air from late 2010 is still going strong, not a single issue with it! Yet I've had numorous problems with 3 of the 2012 Air's I've had so far..

What Happened?

Please Share

Thank you

Johnny Alien · Dec 18, 2012, 06:36 AM

Quote:

Originally Posted by shah1

Going to give Applecare a call tomorrow. Really hate going through this process, they will be thinking that I purposely find faults with all the Mac's I've so far. But tbh, I genuinally believe that their QC isn't has good as it once was. My Macbook air from late 2010 is still going strong, not a single issue with it! Yet I've had numorous problems with 3 of the 2012 Air's I've had so far..

If it won't charge I find it hard to believe that they will feet you are being nitpicky. And it's an easy thing to show/prove.

FHayek · Dec 18, 2012, 09:26 AM

3 MBAs, all having issues. You may want to opt for a different brand or at least another model.

Statistically speaking, you're an outlier, no?

wolfpuppies3 · Dec 18, 2012, 09:56 AM

2 MBAs, no problems whatsoever. Fantastic machine. Not every Rolls Royce or MBA is born problem free but both manufacturers stand fully behind their products and will happily make all well for you at no cost.

krravi · Dec 18, 2012, 11:22 AM

Quote:

Originally Posted by wolfpuppies3

2 MBAs, no problems whatsoever. Fantastic machine. Not every Rolls Royce or MBA is born problem free but both manufacturers stand fully behind their products and will happily make all well for you at no cost.

I ordered another MBA with lower capacity to replace the one I recently got. After finding out that the unit was not upto my satisfaction I returned it.

Apple not only paid return shipping they also paid back the express shipping cost.

Their Service is top notch !

shah1 · Dec 18, 2012, 05:56 PM

Yes 3 faulty MacBooks. The first had the issue with the screen, the second a dodgy keyboard, I just knew it wasn't right considering I have used 3 macs in the past and then this new machine which is having problems with charging. Had the machine checked out by a local Apple re-seller and they confirmed it was either a dodgy charger but Apple still offered to replace the mac for a new unit which I agreed to. So fingers crossed, 4th time lucky.

There is a difference in QC with these machines and earlier models. My late 2010 Macbook Air is still going strong today without a single issue.

Dec 16, 2012, 06:30 AM	#1
shah1 macrumors member Join Date: Oct 2010	Problems with charging new macbook air Hi guys, Another problem with my new Macbook Air. This is my 3rd replacement from Apple. The computer is working perfectly fine. However, I've been charging the macbook for a few hours, having moved the computer and accidentally knocked the magsafe plug off, I then re-plugged the magsafe adaptor however it would not charge, no light appeared and when clicking on the battery icon, it showed that is was running off the battery source. I proceeded to remove the magsafe and plug it in again but no luck. I then un-plugged the mains 3-pin adaptor and switched it back on again for the charger to start working again. But again, I un-plugged the magsafe the problem re-occured. What could be causing this as I have not had this before on any of my MacBooks??
	0

Dec 18, 2012, 09:56 AM	#7
wolfpuppies3 macrumors 6502 Join Date: Jun 2012 Location: Virginia, USA	2 MBAs, no problems whatsoever. Fantastic machine. Not every Rolls Royce or MBA is born problem free but both manufacturers stand fully behind their products and will happily make all well for you at no cost. __________________ 2012 MBA 13, 2 Ghz i7, 8 GB RAM, 512 GB SSD; 2011 MBA 11, 1.8 Ghz i7, 4 GB RAM, 256 GB SSD; 2010 MB Pro 15, 2.66 Ghz i7, 8 GB RAM, 512 GB SSD; two iPad 3s and a mini, two iPhones and a bunch of iPods
	0

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Dec 16, 2012, 09:29 AM	#2
mankar4 macrumors 6502a Join Date: Aug 2007 Location: USA	take it back. sorry you had to get so many replacements.
	0

Dec 16, 2012, 10:42 AM	#3
shah1 Thread Starter macrumors member Join Date: Oct 2010	Going to give Applecare a call tomorrow. Really hate going through this process, they will be thinking that I purposely find faults with all the Mac's I've so far. But tbh, I genuinally believe that their QC isn't has good as it once was. My Macbook air from late 2010 is still going strong, not a single issue with it! Yet I've had numorous problems with 3 of the 2012 Air's I've had so far..
	1

Dec 18, 2012, 09:26 AM	#6
FHayek macrumors member Join Date: Aug 2012	3 MBAs, all having issues. You may want to opt for a different brand or at least another model. Statistically speaking, you're an outlier, no?
	0

Dec 18, 2012, 05:56 PM	#9
shah1 Thread Starter macrumors member Join Date: Oct 2010	Yes 3 faulty MacBooks. The first had the issue with the screen, the second a dodgy keyboard, I just knew it wasn't right considering I have used 3 macs in the past and then this new machine which is having problems with charging. Had the machine checked out by a local Apple re-seller and they confirmed it was either a dodgy charger but Apple still offered to replace the mac for a new unit which I agreed to. So fingers crossed, 4th time lucky. There is a difference in QC with these machines and earlier models. My late 2010 Macbook Air is still going strong today without a single issue.
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