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Old Dec 18, 2012, 08:20 PM   #1
higgibaby
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iMac 27" Epic fail...

SO I got my new iMac 27" yesterday, I made a thread as for when I turned it on, the screen backlight was dead...So I took it back to Apple today, I got some amazed faces from some of the staff...these things are rare! 1st one they had all seen.

Unfortunately for me, too rare...so rare that I have to start a new order process all over again. I waited till midnight to pre-order the machine, I got a superb customized order ready for delivery mid-december, and I was totally heartbroken when it arrived in perfect condition, just with no screen images visible! The genius guy took one look and determined it had to be returned...

So, for all those out there with 27" iMacs just delivered, if they work...hug them, tell them there special, treat them with care, don't try to force a CD in the side, respect the thinness along with the beer belly on the behind. One day I will hopefully soon...right now, Apple has let me use a 15" Macbook Retina until the replacement arrives...they felt my pain.

Also, for the record if something does happen to your 27", there are none in the country, not even in the secret warehouse
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Old Dec 18, 2012, 08:22 PM   #2
nuckinfutz
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Yup

I've never seen anyone get two bad iMacs in a row and i've only seen iMacs about 5 years old or older with failed backlights.
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Old Dec 18, 2012, 09:16 PM   #3
Rudy69
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Just pluged mine in tonight....it's currently waiting for my Retina Macbook Pro to be ready to migrate (I'll run it over night)
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Old Dec 18, 2012, 09:17 PM   #4
Gelite55
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I went through 7 iPod touches in a row once (4th Generation) because of various stuck pixels. They were also amazed in the store.

Last edited by OllyW; Dec 19, 2012 at 04:33 AM. Reason: quoted deleted post
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Old Dec 18, 2012, 09:27 PM   #5
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Quote:
Originally Posted by Gelite55 View Post
I went through 7 iPod touches in a row once (4th Generation) because of various stuck pixels.
Ok and you would like a sugar cookie bro? I went thru 3 iPhone 5 2 white and 1 black! So who cares! Nothing is perfect in this world even my cousin lambo is having issue even tho it was made in italy and not china.
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Old Dec 18, 2012, 09:43 PM   #6
higgibaby
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I went through 7 iPod touches in a row once (4th Generation) because of various stuck pixels. They were also amazed in the store.
Ouch...
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Old Dec 18, 2012, 10:06 PM   #7
Rudy69
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I went through 7 iPod touches in a row once (4th Generation) because of various stuck pixels. They were also amazed in the store.
So far I've been lucky with my Apple product (good thing because 1 dead/stuck pixel is too many for me)
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Old Dec 18, 2012, 10:17 PM   #8
iMikeT
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I feel your pain because I had to send my iMac back to Apple last year due to an uneven backlight issue with my first 2011 iMac. There was a slight delay in sending my replacement because mine was BTO. I think the process took two weeks.
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Old Dec 19, 2012, 03:03 AM   #9
Chihawk725
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I went through 7 iPod touches in a row once (4th Generation) because of various stuck pixels. They were also amazed in the store.
Fool me once shame on you fool me 7 times and uhhhh stop trying 4th gen iPod touches ? Lol
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Old Dec 19, 2012, 03:09 AM   #10
Fenn
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Ah man! That is totally rotten :/ Nothing worse than being excited about something and then having it delivered, only to find out it doesn't work. Had the same problem with a set-top Bluray player last year and OH did it suck. I can't imagine having to wait weeks ><
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Old Dec 19, 2012, 03:36 AM   #11
spcdust
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Have to love those Apple Geniuses as they are always amazed when you bring back something that has a fault and claim they have never seen this before (although to be fair in this case they may have a point)
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Old Dec 19, 2012, 03:41 AM   #12
GoCubsGo
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Sucks that it was defective but they don't usually keep stock of BTO machines on hand. Hope you get a new one soon.
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Old Dec 19, 2012, 03:46 AM   #13
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Have to love those Apple Geniuses as they are always amazed when you bring back something that has a fault and claim they have never seen this before (although to be fair in this case they may have a point)
a friend of mine is an Apple genius worker and he told me that they have to act like this haha :P
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Old Dec 19, 2012, 03:50 AM   #14
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a friend of mine is an Apple genius worker and he told me that they have to act like this haha :P
Somehow I thought this would be the case. But it works, seems that people actually feel better thinking that it's just a very isolated issue and it is going to be fixed right away...
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Old Dec 19, 2012, 03:58 AM   #15
turtlez
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Somehow I thought this would be the case. But it works, seems that people actually feel better thinking that it's just a very isolated issue and it is going to be fixed right away...
yep, wouldn't want customers to know that Apple have near the same issues as PC manufacturers :P
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