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Old Dec 19, 2012, 05:25 AM   #1
jojoba
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how do I claim a refund for an app?

When I click the 'report problem' next to the app in my purchase history in iTunes, I'm just redirected to the general mac app store support page in Safari, rather than the menu where you detail what the problem is.

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Old Dec 19, 2012, 05:27 AM   #2
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All sales are final for apps.
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Old Dec 19, 2012, 06:18 AM   #3
gc916
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Quote:
Originally Posted by jojoba View Post
When I click the 'report problem' next to the app in my purchase history in iTunes, I'm just redirected to the general mac app store support page in Safari, rather than the menu where you detail what the problem is.

That's odd...I just checked and the Report Problem worked fine. If I'm not mistaken, however, the refund claim must be submitted within 30 days of purchase; at least, that's what I'm seeing.

Quote:
Originally Posted by AppleFanatic10 View Post
All sales are final for apps.
I'm not sure that is necessarily true. I had a problem with an app, submitted a refund request 3 days after purchase, and received a credit instantly.
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Old Dec 19, 2012, 07:13 AM   #4
jojoba
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Quote:
Originally Posted by AppleFanatic10 View Post
All sales are final for apps.
Quote:
Originally Posted by gc916 View Post
That's odd...I just checked and the Report Problem worked fine. If I'm not mistaken, however, the refund claim must be submitted within 30 days of purchase; at least, that's what I'm seeing.


I'm not sure that is necessarily true. I had a problem with an app, submitted a refund request 3 days after purchase, and received a credit instantly.
Thanks, I didn't know about the 30 days thing, that's probably the issue. I've already agreed with the developer that he'll reimburse me, so I'll go the other route he offered me which was paypal.
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Old Dec 19, 2012, 07:22 AM   #5
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Quote:
Originally Posted by AppleFanatic10 View Post
All sales are final for apps.
Not true. I've been refunded for two apps. One app did not do what it said it was supposed to do and that alone was a direct violation of the App-approval guidelines and the other did what it said it would do but in 3 months the dev pulled the app and said he was no longer going to support it. Using his message on his site, I was able to get a refund. There are many more I could probably pursue but the two I did seek a refund on were mostly on principal alone.

I do not try to get refunds on apps that I simply don't care for or that I just decided I didn't need after all.
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Old Dec 19, 2012, 03:34 PM   #6
Ifti
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Quote:
Originally Posted by AppleFanatic10 View Post
All sales are final for apps.
Incorrect. I have receved a refund for a 200 app before!
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