Apple is so awesome!! And here's why....

[cjjr72984]

Sooo a few days ago I tried to turn on my MB Pro and I get the dreaded question mark folder. When I realized I'd have to go to my nearest Apple store, I got nervous since I put an Intel SSD in myself.

When I get to the Apple Store, the kid services me then goes to the back. He comes back about 25 mins later and tells me he can't repair my Macbook since the hard drive was 3rd party. At this point I'm starting to feel like I won't have a computer for a while (Mac's being so damn expensive).

The very next day I call Applecare Protection. The guy, who was really nice, went through about 7 scenarios to help me troubleshoot, with no luck. He then tells me I'd have to send it to the Apple warehouse for fixin. The very next morning the FedEx guy gives me a box from Apple to put my Macbook in. So I packed it up then shipped it that same day.

Apple gets my package w/ overnight shipping, fixes several issues, then sends my Mac back so that I'll get it tomorrow morning! Turns out it was the "connector ribbon" to the hard drive that was the problem and not the hard drive itself. Apple also replaced one of my memory sticks.

So glad I paid for Applecare.....

[MisterKeeks]

How is it awesome that they won't repair it "because the Hard drive is 3rd party"?

[cjjr72984]

Originally Posted by MisterKeeks

How is it awesome that they won't repair it "because the Hard drive is 3rd party"?

Well yea, that part sucked at first but Apple wound up fixing the problem (which wound up not being the Hard Drive, just the connector).

[iMacC2D]

Originally Posted by MisterKeeks

How is it awesome that they won't repair it "because the Hard drive is 3rd party"?

Well, if they suspected the issue was with the drive, and the drive was third party, they wouldn't have fixed it in any case.

That said, the SATA cable issue is a common one and appears to be a flaw in the design of that cable. As such, they replaced it.

I wouldn't consider this awesome, just average.

[MacNut]

Arn't all Apple hard drives 3rd party? They don't make them in house.

[roadbloc]

Originally Posted by cjjr72984

So glad I paid for Applecare.....

And that in a nutshell, is why your problem was fixed. You paid for it. How awesome eh?

[iMacC2D]

Originally Posted by MacNut

Arn't all Apple hard drives 3rd party? They don't make them in house.

Correct, but the OEMs manufacture and sell these drives to Apple with the Apple branding alongside the vendor's branding (WD, Seagate, HGST). Apple identifies their factory-fitted drives by an Apple logo on the label and a barcoded serial number for parts tracking.