2012 27" iMac Camera not working

ChuckieC · Dec 22, 2012, 04:31 PM

Hello everyone,

I got my 27" iMac today and can't get the camera working...when I open Photo Booth I just get a gray spinning wheel where my image would usually be..I tried using it with iMovie, FaceTime, and Facebook and it wont work with any of them...

I went to System Information and the camera is being recognized under USB (FaceTime HD Camera Built In)

Tried restarting it, unplugging everything, creating a new user account...

Not sure what else to do since I have not installed anything yet

Any help would be appreciated...thank you!

philipma1957 · Dec 22, 2012, 04:33 PM

Quote:

Originally Posted by ChuckieC

Hello everyone,

I got my 27" iMac today and can't get the camera working...when I open Photo Booth I just get a gray spinning wheel where my image would usually be..I tried using it with iMovie, FaceTime, and Facebook and it wont work with any of them...

I went to System Information and the camera is being recognized under USB (FaceTime HD Camera Built In)

Tried restarting it, unplugging everything, creating a new user account...

Not sure what else to do since I have not installed anything yet

Any help would be appreciated...thank you!

what osx version are you on 10.8 10.8.1 or 10.8.2 ? if you are not on 10.8.2 update to it.

ChuckieC · Dec 22, 2012, 04:36 PM

I updated to 10.8.2 when I turned it on for the first time

ChuckieC · Dec 22, 2012, 07:18 PM

Any other suggestions I could try?

NVRENUF! · Dec 22, 2012, 07:20 PM

Call apple support.

with in a few min's they should establish if it's a software issue or hardware..

I hope for you it isn't hardware as that would be annoying having to get it exchanged

jlsusa · Dec 24, 2012, 10:37 PM

I have the exact same issue. FaceTime won't open. Photo Booth gives me the spinning wheel. If you found a solution I would appreciate hearing about it.
Thank you.

ChuckieC · Dec 24, 2012, 10:41 PM

Quote:

Originally Posted by jlsusa

I have the exact same issue. FaceTime won't open. Photo Booth gives me the spinning wheel. If you found a solution I would appreciate hearing about it.
Thank you.

I havent found a solution yet..Im going to call Apple after Christmas and see what they say

jlsusa · Dec 26, 2012, 07:35 PM

Quote:

Originally Posted by ChuckieC

I havent found a solution yet..Im going to call Apple after Christmas and see what they say

Thanks, I'll do the same.

dearlaserworks · Dec 26, 2012, 09:26 PM

Could be as simple as the camera cable is loose or never connected. Bummer you can't just pop it open to check.

lali · Dec 28, 2012, 09:46 PM

Hi
Just wondering... Have any of you installed Skype? i understand both Skype and the camera-dependent osx apps both fight for camera use. Anyways just a thought. Always had issues when Skype was open
Wish you the best

CDMarr · Jan 1, 2013, 07:57 PM

hi,

Just wondering if you found any solution to this problem as I am having exactly the same issue with my new model 27inch iMac?

Facetime doesn't recognise the camera, nor photo booth or skype.

Seems like it may be a factory fault.

Cheers

spinstorm · Jan 1, 2013, 08:13 PM

Quote:

Originally Posted by CDMarr

hi,

Just wondering if you found any solution to this problem as I am having exactly the same issue with my new model 27inch iMac?

Facetime doesn't recognise the camera, nor photo booth or skype.

Seems like it may be a factory fault.

Cheers

I would try a factory reset (if your not sure how to google it). Erase the HD and reinstall OSX and see if that sorts it out. If it does then it was software and sorted.

nerval · Jan 5, 2013, 02:48 PM

Just on the phone with Apple support and tried everything. I'm going to get a new machine. (Had option of repairing). Very annoying. First new machine in 7 years

edry.hilario · Jan 5, 2013, 04:02 PM

This is effin ridic that apple can't even get simple crap like this right. I'm currently waitin on my third replacement lets see what kind of issues awaits me

aquaboy · Jan 5, 2013, 04:22 PM

Try installing windows via bootcamp and see if the cam works!

cansail · Mar 27, 2013, 10:44 AM

I had the same issue as those here and called Apple Support (I was still inside my 90 day window for free phone support). The tech talked me through resetting my PRAM and voila! The iSight Camera is working again. He said the problem might have been due to a power surge.

smoreplz · Apr 29, 2013, 10:26 PM

Hi everyone, I'm having the same issue with my 27" imac too!

I even went back to the store and got a replacement! and my 2nd 27" imac is having the same exact problem.

Facetime won't launch a video feed, and photobooth is stuck with the spinning grey wheel.

Has any one found a solution? I even reset the PRAM, no good.

Thanks!

e1g · Apr 30, 2013, 12:35 AM

Quick Question, i had opened my Photo Booth/facetime and I noticed the green night doesn't turn on next to the isight camera...Is there no light on the new iMac? (I have 27 inch model)

Thanks

Dec 22, 2012, 04:31 PM	#1
ChuckieC macrumors newbie Join Date: Dec 2012	2012 27" iMac Camera not working Hello everyone, I got my 27" iMac today and can't get the camera working...when I open Photo Booth I just get a gray spinning wheel where my image would usually be..I tried using it with iMovie, FaceTime, and Facebook and it wont work with any of them... I went to System Information and the camera is being recognized under USB (FaceTime HD Camera Built In) Tried restarting it, unplugging everything, creating a new user account... Not sure what else to do since I have not installed anything yet Any help would be appreciated...thank you!
	0

Dec 22, 2012, 07:20 PM	#5
NVRENUF! macrumors Demi-God Join Date: Mar 2012 Location: PERTH, Australia	Call apple support. with in a few min's they should establish if it's a software issue or hardware.. I hope for you it isn't hardware as that would be annoying having to get it exchanged __________________ 27" Late 2012 \| 120gb SSD \| 680mx 2gig \| 3.4ghz I7 \| 24gig ram \| 27" Late 2011, 120 gig SSD, 512mb GPU, I5 2 x Iphone 5, 1 x Iphone 4s, 1 x Ipad 3 , 1 x Ipad 2
	0

Jan 1, 2013, 07:57 PM	#11
CDMarr macrumors newbie Join Date: Jan 2013	Same Problem hi, Just wondering if you found any solution to this problem as I am having exactly the same issue with my new model 27inch iMac? Facetime doesn't recognise the camera, nor photo booth or skype. Seems like it may be a factory fault. Cheers
	0

Jan 5, 2013, 02:48 PM	#13
nerval macrumors newbie Join Date: Jan 2013 Location: NYC	Same problem here. Just on the phone with Apple support and tried everything. I'm going to get a new machine. (Had option of repairing). Very annoying. First new machine in 7 years
	0

Mar 27, 2013, 10:44 AM	#16
cansail macrumors newbie Join Date: Mar 2013	Camera problem solved I had the same issue as those here and called Apple Support (I was still inside my 90 day window for free phone support). The tech talked me through resetting my PRAM and voila! The iSight Camera is working again. He said the problem might have been due to a power surge.
	0

Dec 22, 2012, 04:36 PM	#3
ChuckieC Thread Starter macrumors newbie Join Date: Dec 2012	I updated to 10.8.2 when I turned it on for the first time
	0

Dec 22, 2012, 07:18 PM	#4
ChuckieC Thread Starter macrumors newbie Join Date: Dec 2012	Any other suggestions I could try?
	0

Dec 24, 2012, 10:37 PM	#6
jlsusa macrumors newbie Join Date: Dec 2012	I have the exact same issue. FaceTime won't open. Photo Booth gives me the spinning wheel. If you found a solution I would appreciate hearing about it. Thank you.
	0

Dec 26, 2012, 09:26 PM	#9
dearlaserworks macrumors regular Join Date: Apr 2012 Location: Eastern Shore, USA	Could be as simple as the camera cable is loose or never connected. Bummer you can't just pop it open to check.
	0

Dec 28, 2012, 09:46 PM	#10
lali macrumors regular Join Date: Oct 2007	Hi Just wondering... Have any of you installed Skype? i understand both Skype and the camera-dependent osx apps both fight for camera use. Anyways just a thought. Always had issues when Skype was open Wish you the best
	0

Jan 5, 2013, 04:02 PM	#14
edry.hilario macrumors 6502a Join Date: Aug 2010	This is effin ridic that apple can't even get simple crap like this right. I'm currently waitin on my third replacement lets see what kind of issues awaits me
	0

Jan 5, 2013, 04:22 PM	#15
aquaboy macrumors member Join Date: Feb 2011	Try installing windows via bootcamp and see if the cam works!
	0

Apr 29, 2013, 10:26 PM	#17
smoreplz macrumors newbie Join Date: Apr 2013	Any Solutions? Hi everyone, I'm having the same issue with my 27" imac too! I even went back to the store and got a replacement! and my 2nd 27" imac is having the same exact problem. Facetime won't launch a video feed, and photobooth is stuck with the spinning grey wheel. Has any one found a solution? I even reset the PRAM, no good. Thanks!
	0

Apr 30, 2013, 12:35 AM	#18
e1g macrumors newbie Join Date: Aug 2011	Quick Question, i had opened my Photo Booth/facetime and I noticed the green night doesn't turn on next to the isight camera...Is there no light on the new iMac? (I have 27 inch model) Thanks __________________ 2012 iMac i7 26gb RAM 1TB Fusion 2GB680MX 2011 MBP 2gen Apple TV iPhone 5
	0

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