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Old Dec 23, 2012, 04:24 AM   #1
Trojans
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Replacement iMac 27 2012???

My original iMac 27 has a high pitched noise issue, so I called Apple and they agreed to replace for me. Currently, the replacement iMac is on its way and scheduled to be delivered the day after Christmas.

I have to say Apple customer service is really superior. They put me on top of list and also use fastest shipping option available for the replacement.

I will post more detail when I receive the replacement.

Last edited by Trojans; Dec 23, 2012 at 04:29 AM.
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Old Dec 23, 2012, 05:38 AM   #2
larzy
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That's really good service. When did you call to get the replacement and where are you located? I called Thursday because my new 27 is noisy as well but the replacement is not due until late January / early February.
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Old Dec 23, 2012, 06:50 AM   #3
2bcool2
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Quote:
Originally Posted by larzy View Post
That's really good service. When did you call to get the replacement and where are you located? I called Thursday because my new 27 is noisy as well but the replacement is not due until late January / early February.
same noise problem, me too .. january maybe ? but expected as its xmas time lol
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Old Dec 23, 2012, 01:00 PM   #4
iThomas159
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I have the same problem with my iMac 2012, too.
I also called Apple and mine will be picked up by DHL tomorrow.
When it arrives at Apple, they will send me a new one!
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Old Dec 23, 2012, 02:18 PM   #5
edry.hilario
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Quote:
Originally Posted by iThomas159 View Post
I have the same problem with my iMac 2012, too.
I also called Apple and mine will be picked up by DHL tomorrow.
When it arrives at Apple, they will send me a new one!
some noise problems with mine too it sounds like a refrigerator lol, they said theyd would put me on top the list too and will send me a replacement however i get to keep the one im currently using till the new comes in... i check on my apple account and my order says processing hopefully we wont have to wait really long to get our replacements.
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Old Dec 23, 2012, 02:36 PM   #6
Spink10
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wow - this must be a wide spread issue.
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Old Dec 24, 2012, 02:42 AM   #7
iWaiting
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Goody that will mean plenty of refurbs
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