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Old Dec 27, 2012, 06:35 PM   #1
AlexJaye
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Join Date: Jul 2010
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Returning iMac to store... quick questions.

I've decided to return my iMac to the Apple Store this weekend (within the 1st 14 days). I haven't returned an Apple product before so I'm unsure.

Do I need to make an appointment with the genius bar or can I just walk in with the iMac in the box and tell them I'm wanting to return it?

Also, do I need to do anything special with the iMac before I return it?

Thanks!
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Old Dec 27, 2012, 06:43 PM   #2
bobright
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Just curious why are you returning?
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Old Dec 27, 2012, 06:52 PM   #3
AlexJaye
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Quote:
Originally Posted by bobright View Post
Just curious why are you returning?
It's actually been giving me problems. Sometimes when I go to turn it on I have to press the power button dozens of times and it will freeze up. It also shuts down randomly on its own. Not my cup of tea.
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Old Dec 27, 2012, 06:54 PM   #4
knoxtown
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Quote:
Originally Posted by AlexJaye View Post
It's actually been giving me problems. Sometimes when I go to turn it on I have to press the power button dozens of times and it will freeze up. It also shuts down randomly on its own. Not my cup of tea.
Lol
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Old Dec 27, 2012, 06:58 PM   #5
Roller
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Sorry you're having problems. Are you returning it for a refund or exchanging it? Either way, I'd re-box the iMac and bring any paperwork (receipts, etc.).

I don't think you have to make an appointment, but if the store you're going to is busy, it might be faster that way.
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