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Old Jan 2, 2013, 09:54 PM   #1
scottrichardson
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CalDigit USB3 PCI Cards

Hi all,

I recently installed a 2 Port CalDigit USB3 PCIe Card into my 2009 Mac Pro.

Shortly after I noted that my Mac Pro started having issues, namely:

1. It wouldn't boot all the way up on some attempts, and instead would get stuck in a loop of a grey screen with spinning loader graphic.

2. I also found that my 3TB Seagate External USB3 Hard Drive would stop working with Time Machine, due to an 'error'.

3. If I were to 'hot-plug' my external drive, my Mac Pro would shut down.

4. Finally, my Pro would also randomly reboot/shutdown, especially overnight when it was supposed to be sleeping.

Today I removed the card and now my mac boots fine, and also Time Machine works fine with the drive connected via my front USB2 port.

Has anyone here had any negative experiences with their CalDigit cards? Has anyone got any tips that may help me overcome my problems as I would ideally like to keep using this USB3 card for faster speeds - but I cannot handle having my Mac Pro not booting up, or shutting down randomly.

Any help is greatly appreciated.

My current machine specs
'09 Mac Pro
8-Core 2.93GHz Dual XEON
32GB OWC RAM
240GB OWC 3G SSD
2 x 120GB OCZ Vertex 2 SSD (RAID 0)
Radeon 4870 512MB GPU
OS X 10.8.2

Best regards,

Scott
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Last edited by scottrichardson; Jan 2, 2013 at 10:18 PM.
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Old Jan 2, 2013, 10:17 PM   #2
wonderspark
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I can only report that my Caldigit FASTA-6GU3 card has been perfect from day one. That's the 2-port USB 3.0 / 2-port eSATA card.
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Old Jan 2, 2013, 10:18 PM   #3
scottrichardson
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If the card has not been pushed in hard enough, could that cause the kinds of issues I was encountering?
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Old Jan 2, 2013, 10:22 PM   #4
wonderspark
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It's certainly worth trying, and I'd say if it wasn't seated properly, it's entirely possible. Pull it and reseat it.
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Old Jan 6, 2013, 05:42 PM   #5
scottrichardson
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Hey again.

So, I took the card out and voila, no more problems.

So I put the card back in, this time in a different slot. Problems came back.

I think the card is corrupting my entire PCI subsystem, because Photoshop wouldn't even work properly when this PCI card was installed.

Photoshop would tell me there was a display driver error with my Radeon 4870. As soon as I took out the Caldigit card, Photoshop returned to working just fine.

Very frustrating. I have now removed the card and am running time machine on an external drive with it connected to my only spare USB ports - the ones at the front of my Mac Pro, albeit at USB 2.0 speeds.
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Old Jan 6, 2013, 10:04 PM   #6
ibarnett
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So did you download & install the Caldigit drivers?
http://www.caldigit.com/KB/index.asp...8&viewlocale=1
Mine works fine.
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Old Jan 6, 2013, 10:18 PM   #7
scottrichardson
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Yeah I did - I have the latest drivers. No luck
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Old Jan 8, 2013, 12:32 AM   #8
AppleMac1987
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E-mail or call CalDigit. Their service is super, legendary.
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Old Jan 8, 2013, 03:38 PM   #9
adww12321
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power header?

i've got a problem with the 2-port card as well; there's a 4-pin power header on it (it looks like it is the same connector that supplies power to floppies)

how on earth does one hook that up to a macpro power supply?

you can't use the spare optical drive power cable; even if you get the right adapter, there seems to be no way to route it down to the motherboard in a modern macpro.

Any ideas?
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Old Jan 8, 2013, 03:46 PM   #10
ActionableMango
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Quote:
Originally Posted by adww12321 View Post
Any ideas?
I powered mine. It's not a CalDigit card (because I wanted to use native drivers in OS X), but the wiring should be the same or similar. Instructions here.
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Old Jan 8, 2013, 11:34 PM   #11
adww12321
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Quote:
Originally Posted by ActionableMango View Post
I powered mine. It's not a CalDigit card (because I wanted to use native drivers in OS X), but the wiring should be the same or similar. Instructions here.
thanks for this!

just curious, how did you remove the molex connector? do you just give each pin a tug? (never done it before -- don't want to destroy the thing )
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Old Jan 8, 2013, 11:40 PM   #12
scottrichardson
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Quote:
Originally Posted by ActionableMango View Post
I powered mine. It's not a CalDigit card (because I wanted to use native drivers in OS X), but the wiring should be the same or similar. Instructions here.
Interesting, I too was wondering about this power connector and wether or not it was necessary to use it?
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Old Jan 9, 2013, 11:07 AM   #13
ActionableMango
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Originally Posted by adww12321 View Post
thanks for this!

just curious, how did you remove the molex connector? do you just give each pin a tug? (never done it before -- don't want to destroy the thing )
The metal male connectors have two 1-way flaps on them each. I used a tiny flathead screwdriver to push the flaps in. Pull the wires out. There should be almost no resistance; if there is, you didn't get the 1-way flaps out of the way.

Run wires through the case. Pry the flaps back out. Push male connectors back into plastic connector.
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